1 Reply Latest reply: Jan 29, 2013 9:38 PM by lll
mmaurer Level 1 (0 points)

My son forgot his iphone screen lock password and had disabled his iphone5.  I followed directions online to "restore" the device by connecting to itunes and attempting to restore the device. The process took about 60 minutes through itunes and then didn't work when it was finished. Any idea what I am doing wrong.

iPhone 5, iOS 6.1