14 Replies Latest reply: Feb 17, 2013 5:27 PM by Ahey7784
Ahey7784 Level 1 Level 1

I have tried everything. I don't no y my computer won't turn on. I pressed the option key while turning the computer on clicked the hd icon and now nothing just a grey screen and my mouse icon


MacBook, Mac OS X (10.6.1)
  • Allan Eckert Level 9 Level 9
    expertise.notebooks
    Notebooks

    Have you tried booting from install CD?

     

    Allan

  • Ahey7784 Level 1 Level 1

    I don't have one. I programmed the computer myself. I bought it 2 years ago used. Never had a problem until today :(

  • OGELTHORPE Level 8 Level 8

    Please tell us what Operating System you are using and the exact model MBP you have.

     

    Ciao.

  • Ahey7784 Level 1 Level 1

    I'm not sure. I tried booting it with the safe boot and it's tryin to restart now. My husband bought this from a friend 2 years ago. And it was already set up. I didn't get any software with it

  • Ahey7784 Level 1 Level 1

    It let me log in and now it's stuck on the purple screen.... Not loading... I know it's a Mac OS X . It base safari

  • Ahey7784 Level 1 Level 1

    It booted up....but went back to the login screen and I put in the password again and now nothing. Like its frozen

  • OGELTHORPE Level 8 Level 8

    On the underside (bottom) of your MBP is a serial number.  Go to this website and it will give you information on the model of MBP you have:

     

    http://www.chipmunk.nl/klantenservice/applemodel.html

     

    When you start the MBP holding down the OPTION key, do you see one or two HDD icons?

     

    Ciao.

  • Ahey7784 Level 1 Level 1

    I only saw one HD.... But it would not to anything when I clicked on it. I'll check the serial hold on

  • Ahey7784 Level 1 Level 1

    Chipmunk International BV | Home | Aanbiedingen | Produkt Overzicht

     

     

    If you don't have an account but would like to open one click here.

     

    1301...

    Model introduced: 2009

    Serial number: W89380AH9GU (cleaned up from 'W89380ah9gu')

    Production year: 2009

    Production week: 38 (September)

    Production number: 357 (within this week)

    Model Number: MB881

    Group1: MacBook

    Group2: nothing

    Generation:

    Machine Model: MacBook5,2

    CPU speed: 2.13GHz

    Family name: A1181

    Screen size: 13 inch

    Screen resolution: 1280x800 pixels

    Colour: White

    Memory - flavour: DDR2-S-800

    Memory - number of slots: 2

    Memory - maximum total: 6GB

    Memory - largest module: 4GB

     

    Toebehoren en uitbreidingen bestellen:     Art#     Prijs

    2GB SO-DIMM geheugen Mac 200pin DDR2 800MHz     A-3571      € 29,00 ex BTW

    Power Adapter 85W voor MacBook (16,6v)     A-4020      € 18,00 ex BTW

     

    Factory: W8 (Shanghai China)

    External link: Repair guide by iFixit

    Uitbreidingen: Uitbreidingsmogelijkheden van dit apparaat

     

    Please enter any (extra) information you have on this model in the box below. (Type of Mac, CPU speed):

     

     

     

     

     

     

     

    If you like this service and it has been of use to you then please donate us a dollar (just one will do). All donations no matter how small are greatly appreciated!

  • OGELTHORPE Level 8 Level 8

    There seems to be an error with the information that the website gave.  I suspect that this is a 13" MBP but this I do not think is important.

     

    I'm fairly certain that the MBP will have Leopard or Snow Leopard as the OS.  Are you communicating with me on another Mac?  If so, does it have a Firewire port.  If you do not know, can you give me information as to the model it is.  Use the afore mentioned website and enter that serial number if you have to.

     

    In the interim, look at this support article and go through the steps.  If there is confusion on your part, post back.

     

    http://support.apple.com/kb/TS2570

     

    Ciao.

  • Ahey7784 Level 1 Level 1

    I'm using my iPhone. I will try what you said.

  • Ahey7784 Level 1 Level 1

    I did the safe boot and it didn't work and I don't have soft ware. When I booted with the safe boot I could get on and then when it restarted it would let me login but that's it. Over and over and over just only would let me login.

  • OGELTHORPE Level 8 Level 8

    If you get to the step that requires the installation disk, you have two options;

     

    Call Apple customer service and give them the serial number of the MBP (and credit card number for the fee) for duplicate install disks.

     

    Order from the Apple online store a Snow Leopard retail disk. You really should have one anyway.  I think that this is preferable:

     

    http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard

     

    You also could make an appointment at an Apple store genius bar.  The diagnosis is free.  Any repairs require coin of the realm.

     

    Ciao.

  • Ahey7784 Level 1 Level 1

    It's happening again! I don't know why....grrrrr . I have 10.6.8! I know it's an older computer but it's frustrating