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This Phone Author

Level 1

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Is there any way to send Apple Support a Screen Shot of the Error Message I receive using their phone with their own accessories ?

I have Verizon's iPhone 5 4G LTE 32GB Black. I purchased Apple's mini USB lighting charging adapter. Every mini USB charging accessory I own gives the error message. I want to send you a screen shot. It doesn't help you win over Android users when the products you make and say will be compatable, are are not. It's frustrating. Please help.

iPhone 5, iOS 6.0.2, Apple needs to step it up.

Posted on Jan 30, 2013 12:58 AM

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5 replies

Level 10

170,748 points

Jan 30, 2013 10:42 AM in response to This Phone

this is a user helping user forum apple don't read or write here we are not trying to win over android users

if you want apples attention use the feedback channel

http://www.apple.com/feedback/iphone.html

about taking a screenshot of your error msg then

http://ipod.about.com/od/iphonewidgets/ht/iph-screenshot.htm

more hits here

https://www.google.dk/search?client=opera&q=taking+screenshot+on+galaxy+s3&sourc eid=opera&ie=utf-8&oe=utf-8&channel=suggest#hl=en&client=opera&hs=Uby&tbo=d&chan nel=suggest&sclient=psy-ab&q=taking+screenshot+on+iphone&oq=taking+screenshot+on +&gs_l=serp.3.1.0l4.9085.9085.0.12092.1.1.0.0.0.0.44.44.1.1.0.les%3B..0.0...1c.1 .4k063Cpgpno&pbx=1&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.&bvm=bv.41642243,d.bGE&fp=593 4ee7a74a81829&biw=1752&bih=752

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This Phone Author

Level 1

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Jan 30, 2013 12:43 PM in response to Rudegar

Thanks but the feedback forum won't answer how to remedy this situation.

I was hoping for a solution. Is anyone else using the accessory and having the same issue ?

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Level 1

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Jan 30, 2013 12:54 PM in response to This Phone

You could go to an apple shop and show them. Or you could email them a screen shot.

Also what does the error message actually say?

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This Phone Author

Level 1

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Jan 30, 2013 1:05 PM in response to maddy.s

""charging is not supported with this accessory"

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Level 1

0 points

Feb 1, 2013 2:51 PM in response to This Phone

Woow. How do you charge your phone then?

Maybe your phone doesn't recognise the charger. You could try a different brand?

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Is there any way to send Apple Support a Screen Shot of the Error Message I receive using their phone with their own accessories ?

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