1 Reply Latest reply: Jan 30, 2013 4:16 AM by polydorus
HAmmb3976 Level 1 Level 1 (0 points)

unable to remove or download i/tunes from XP desktop, the feture you are trying to remove is on a network resource that is not available plus my computer thinks the i/phone is a scanner or camera. can anyone tell me how to delete i/tunes so i can re-install ?

iPhone 4S, Windows XP Pro
  • polydorus Level 6 Level 6 (11,950 points)

    This problem can usually be fixed with the Microsft Installer cleanup utility.


    Unfortunately the Microsoft Installer Cleanup utility has been withdrawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.


    Google  msicuu2.exe download

    mydigitallife or MajorGeeks in the above search have a copy of version 3


    Check for malware before installing it.


    Download a fresh copy of iTunes




    Save the file on your PC.


    Now use the following method to remove iTunes and its components:




    Vista/Windows 7




    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.




    Restart your PC.


    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)

    If you get  permission denied error, Try Run as Administrator – an option if you right click on the program.



    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.


    If you don’t see an entry for one of the programs that did *not* uninstall, look out for entries that start All Users that are blank entries or have numeric entries that look like version numbers


    restart your PC and try installing iTunes