During update, my phone requests to be connected to iTunes. Upon connection, iTunes nor my MacBook recognizes my phone. Now what?!

Updfated my phone last night, woke up and the phone's screen requests to be connected to iTunes. Connected it to my MacBook Air. Neither the Mac, not iTunes can see my phone. I'm at a loss what to do now

iPhone 4, OS X Mountain Lion (10.8.2)

Posted on Jan 30, 2013 5:41 AM

Reply
2 replies

Jan 30, 2013 7:16 AM in response to Ralph Landry1

Hey Ralph, thanks. I did restart my mac, restarted the phone, closed and reopened iTunes; tries holding home button while connecting the dock conncector, and nothing's changed. When I hold down home and power button, the phone seems to shut down, but then starts back up and goes right back straight to the "conect to iTunes" screen. Even Finder doesn't see it. Finder shows an empty Remote Disc.

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During update, my phone requests to be connected to iTunes. Upon connection, iTunes nor my MacBook recognizes my phone. Now what?!

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