Previous 1 2 Next 16 Replies Latest reply: Mar 29, 2013 5:13 PM by JBAT66
GrownUpGirl Level 1 (0 points)

Installed the 6.1 update for my iPad, which included an update to cellular service.  Since then, no cellular service at all! 18 hours later, still "searching" for network.  Wifi is fine.


Rebooted, reset network connection in the Settings area.  Still nothing.

Next is to reformat, but I'm not near my iTunes computer and won't be for a couple of days.


Anyone else get stabbed by the new software?

  • gordiej Level 1 (5 points)

    Same here GrownUpGirl.  I'm now at one hour and still "Searching."

  • Amr Hassan Level 1 (0 points)

    you have to restore the verizon firmeware version.. the CDMA one not the GSM

  • GrownUpGirl Level 1 (0 points)

    Amr, how's that magic accomplished (restoring the Verizon CDMA firmware)?

  • Amr Hassan Level 1 (0 points)

    ok you have to download it manually: Choose the CDMA one


    <This Link is a direct download>

    And then restore it with iTunes: Shift+restore botton and select the downloaded firmeware


    <Edited By Host>

  • gordiej Level 1 (5 points)

    I was not able to selectively restore only the firmware and ended up completing a full restore, including reloading all of my songs, photos, podcasts, movies, and other files. Although it did work and I am now connected once again with Verizon, it was an unanticipated inconvenience to have to deal with just for the benefit of the 6.1 upgrade.  Next time, maybe I should wait for others to adopt the latest and greatest upgrades and test the process before I jump in. Or at least wait until I have a few hours to play with the upgrade process before going ahead with it.

  • GrownUpGirl Level 1 (0 points)

    I managed to reconnect to Verizon with a full restore of backup, once I got to my iTunes computer late last night.  This time when it asked if I wanted to update the carrier software, I said NO NO NO NO NO!  As GordieJ said, it took quite a long time to backup, erase, and restore.  But, so long as it's working, I won't complain.


    Thanks all for the help.

  • rockridge98 Level 1 (0 points)

    Same thing happened to me, 6.1 upgrade broke Verizon connectivity, their tech support couldn't figure it out, needed full erase and restore to get it back. When you do the 6.1 upgrade, be sure to answer NO to "Upgrade Carrier Settings?"

  • Rudi Sherry Level 1 (0 points)

    I did... contacted Verizon by iChat... first they asked me to call customer support and gave me a phone number .


    Then she asked me to power-cycle my phone... and it worked!


    So try power-cycling.  I can't believe I didn't think of that.

  • fthomas21 Level 1 (0 points)

    I had same problem.  As soon as I upgraded to iOS 6.1, Verizon updated carrier settings to 14.1 and bricked my Verizon reception.  I used to have good service (4-5 bars all over my town) and LTE in most areas.  Immediately after update I had "Searching" or "No Service" 90% of the time, and the other 10% it was 1-2 bars and only 3G. 


    I tried every suggestion on the support groups and only one helped, which was reprovisioning carrier settings (Setting=>General=>Reset=>Subscriber Services=>'your passcode'=>Reprovision Account  ---  it goes back to settings=>shut off iPhone/iPad and turn back on).  After repovisioning carrier account, the signal improved considerably and I even had LTE speeds again in a few places...for a while.  Unfortunetly, within a couple of days I started having signal loss again. 


    Today I called directly to Verizon support who actually had a seemingly knowledgeable rep.  She suggested reprovisioning account which fixed it again (but then for how long).  When I mentioned I did this before, she noted that you MUST reprovision account with WiFi shut off, so that it forces your unit to reconnect to the data connection via the Verizon tower.  This then links everything back up to their network. 


    Thinking back, I am pretty sure I had WiFi on the previous time, which may be why it eventually failed on Verizon network.  With last reprovision, so far so good.  Hopefully, this fixes mine permanently.  You may want to try it.  Worst case, you can get it working again for a few days and reprovision until a final solution is made.


    Lastly, by calling Verizon, the helpful rep indicated that she would note my account that she had me reprovision already and if the fix eventually failed and I was to call back, whoever answered would know to redirect me directly to tech support (probably to force push the previous carrier settings up to the iPad). 


    BTW: VZ asks for your cell number when calling in to support, but I use non-contract iPad with month-to-month payment, so I entered the iPad cell number (General=>About=>Cellular Data Number) and my call went through no problem.  They must link the pay by the month account with the iPad cell number, which was nice.

  • fthomas21 Level 1 (0 points)

    Update:  the fix only worked for about a day, and then back to same problems.  After being on the phone with support again for about an hour, the support person finally gave up and talked to their tech support.  She came back on the phone and said that tech support told her that they have been having lots of complaints about signal problems on Verizon iPads after an iOS 6.1 updgrade.  Their response is that it is an Apple problem and I had to call Apple support.  I called the 800 number they gave me and of course it was not 24hr, so I guess I will have to wait until Mon banker's hours to call Apple and see what they say.


    Not optomistic.  I am speculating that they will waste an hour of my time and then tell me to call Verizon because it is a carrier settings problem.  Starting to become very unhappy with Verizon and Apple.  I will update after I start from scratch with Apple...

  • fthomas21 Level 1 (0 points)

    BTW:  She did say that tech support told her that they have not had much complaints about the iOS 6.1 upgrade with the iPhones, only the iPads.  Not sure how accurate that is, but thought it was worth noting.  I reluctanly updated my family's 3 Verizon iPhones (all 4's) and none of them have signal problems.  Only my iPad 3.  Bricked since I updated to 6.1.

  • fthomas21 Level 1 (0 points)

    Okay, the saga continued.  I finally was able to get through to Apple Care and what a joke!  They first tried to sell me Apple Care coverage and then said they would make an "exception" for me for this call only and would help me troubleshoot.  The Care tech proceeded to have me reboot the iPad (after I explained all of the comprehensive troubleshooting actions I have already taken) and then said basically that if it is a cell reception issue you have to call the carrier.  Ha ha.  Thank God I didn't have to pay $20 for that help!  Back to Verizon and probably they will point the finger back at Apple iOS again.


    I was about to call Verizon back, but since I am at step "8" of troubleshooting and everytime I call a support tech they go through setp 1 and then say "sorry", I decided to do a little more research on my own.  Here is what I did:


    Googled to find the previous version carrier settings before the update broke my reception (in this case Verizon was at 14.0 and then updated to 14.1 which bricked my reception).  I downloaded the 14.0 carrier file (with an ".ipcc" extension).  I then had to configure iTunes to allow manual carrier settings update (see: /  ) .  The steps I took on that page did not work the first time -- took me three tries before it worked, so keep trying if doesn't work the first time.


    Per the instruciton on the procedure noted above, I manually updated the carrier settings and rebooted iPad.  The carrier settings now show 14.0 and everyting is working great so far!  I will update if it breaks again.  If you don't hear from me again, this fix was permanent for me!


    Unbelievable!  I told Verizon that everything worked fine for 8 months with zero problems and the signal only bricked after iOS 6.1 update AND their carrier settings went from 14.0 to 14.1.  You would think that logic would tell them maybe they should revert my carrier settings back to 14.0 and see if that fixed it.  Instead, they just blamed an iOS 6.1 bug.  Anyway, it is definitely best to try to take matters in your own hands.  Most tech support people think that these issue are user ignorance and just give you a BS answer and send you over to someone else who then starts you from the basics again.


    Once I figured everything out, the fix was quick and easy.  I am happy again.  Hopefully for a long time.

  • JBAT66 Level 1 (0 points)

    I have two Verizon iPads. One has the problem you described, the other does not. My iPad 3 works fine, My iPad 2 does not. The iPad 2 has Modem Firmware of 2.3.03. The iPad 3 has Modem Firmware of 3.04.24.


    I'm curious which iPad you have and what the Firmware version is.



  • fthomas21 Level 1 (0 points)

    I am glad that you kept this thread from breaking!  Just to give a quick update, everything that I had performed as outlined earlier has NOT worked and I continue to have serious connection problems.  I had not had time since my last post to update, but I will do so after this post.


    To get to your point, because you may be on to something, I have modem firmware 2.3.04.  Mine is an iPad 3.  Maybe a modem firmware update might be in order.


    Now for the $1,000 question, does anyone know how to obtain and install iPad modem firmware updates?  I am thinking that there should not be a hardware limitation, since my iPad 3 should most likely have the same modem hardware as yours, so it is interesting that mine has older firmware not working.

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