Apple TV (3rd gen) factory reset

Question

Level 1

9 points

Apple TV (3rd gen) factory reset

After Apple had released the latest update for the Apple TV I turned mine on and went through the update process. It kept saying that there was an error and before long the "Status Light" started flashing quickly. So I plugged it into my MacBook Pro and went through the process of restoring it (downloading the software then installing it onto the Apple TV) but I kept getting Error 21. After looking it up and making sure I had the latest version of all the software and that there was no security software activated and many resets I tried resetting it via a Windows computer and got the same errors.

Anyone get any ideas?

Apple TV (3rd generation), iOS 6.0.2

Posted on Jan 30, 2013 9:02 AM

Reply

Answer 1

Alley_Cat

Level 7

20,548 points

Jan 30, 2013 10:55 AM in response to MetallicAsh

Make sure there's no external USB hub and if you can try a different USB cable.

I had to restore one of mine a few montsh ago - it gave errors with one microUSB cable but worked with another.

AC

Reply

Answer 2

MetallicAsh Author

Level 1

9 points

Jan 30, 2013 11:14 AM in response to Alley_Cat

I plug it staight in without using my hub, as for the USB cable, I only have the one. I'm tempted to just take it into the Apple Store and see if they'll sort it out there.

Reply

Answer 3

Alley_Cat

Level 7

20,548 points

Jan 30, 2013 12:22 PM in response to MetallicAsh

Yes, that might be worth doing. Did you buy it there? Should still be under warranty anyway.

Personally I think it's daft they don't provide a micro USB lead in the box as it is needed to fix things when they mess up - hardly an expensive item to include.

You could call the Cardiff store and see if they'll restore it for you:

029 2055 6800

AC

Reply