Q: Apple TV (3rd gen) factory reset
After Apple had released the latest update for the Apple TV I turned mine on and went through the update process. It kept saying that there was an error and before long the "Status Light" started flashing quickly. So I plugged it into my MacBook Pro and went through the process of restoring it (downloading the software then installing it onto the Apple TV) but I kept getting Error 21. After looking it up and making sure I had the latest version of all the software and that there was no security software activated and many resets I tried resetting it via a Windows computer and got the same errors.
Anyone get any ideas?
Apple TV (3rd generation), iOS 6.0.2
Posted on Jan 30, 2013 9:02 AM
Yes, that might be worth doing. Did you buy it there? Should still be under warranty anyway.
Personally I think it's daft they don't provide a micro USB lead in the box as it is needed to fix things when they mess up - hardly an expensive item to include.
You could call the Cardiff store and see if they'll restore it for you:
029 2055 6800
AC
Posted on Jan 30, 2013 12:22 PM