i rented a move from iTunes...i was on a plane and tried to watch it, but got a message that there was a problem in accessing the iTunes store. i had a wifi connection, but had to buy internet access to watch the movie. is this normal?

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i rented a move from iTunes...i was on a plane and tried to watch it, but got a message that there was a problem in accessing the iTunes store. i had a wifi connection, but had to buy internet access to watch the movie. is this normal?

i rented a movie from itunes. i was on a plane when i tried to access it...but got an error message saying "cannot access itunes store". i had a wifi connection but had to purchase internet to watch the movie on the plane. never had this problem with my ipad and never have it when i download tv shows. what's the deal with movies?

MacBook Air (13-INCH, MID 2011), Mac OS X (10.7.4)

Posted on Jan 30, 2013 8:54 AM

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Answer 1

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varjak paw

Level 10

170,200 points

Jan 30, 2013 9:36 AM in response to su2

It's not normal, presuming that the movie downloaded completely, but it has come up from time to time. I've not been able to figure out from the various posts why rentals work for most but in some cases insist on a connection to the iTunes store. Go here:

http://www.apple.com/emea/support/itunes/contact.html

to report the issue to the iTunes Store. Perhaps they can provide an explanation, though you may just get canned and rather inapplicable replies about how to rent or download.

Regards.

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