1 Reply Latest reply: Jan 30, 2013 9:36 AM by varjak paw
su2 Level 1 Level 1

i rented a movie from itunes.  i was on a plane when i tried to access it...but got an error message saying "cannot access itunes store".  i had a wifi connection but had to purchase internet to watch the movie on the plane.  never had this problem with my ipad and never have it when i download tv shows.  what's the deal with movies?


MacBook Air (13-INCH, MID 2011), Mac OS X (10.7.4)
Reply by varjak paw on Jan 30, 2013 9:36 AM Helpful

It's not normal, presuming that the movie downloaded completely, but it has come up from time to time. I've not been able to figure out from the various posts why rentals work for most but in some cases insist on a connection to the iTunes store. Go here:

 

http://www.apple.com/emea/support/itunes/contact.html

 

to report the issue to the iTunes Store. Perhaps they can provide an explanation, though you may just get canned and rather inapplicable replies about how to rent or download.

 

Regards.

All replies

  • varjak paw Level 10 Level 10

    It's not normal, presuming that the movie downloaded completely, but it has come up from time to time. I've not been able to figure out from the various posts why rentals work for most but in some cases insist on a connection to the iTunes store. Go here:

     

    http://www.apple.com/emea/support/itunes/contact.html

     

    to report the issue to the iTunes Store. Perhaps they can provide an explanation, though you may just get canned and rather inapplicable replies about how to rent or download.

     

    Regards.