Error downloading image.

Question

CoachMandy Author

Level 1

0 points

Error downloading image.

I have always imported my new photos & videos (saved to "Cameral Roll" Album)

From "Photos" app on iPad (3rd gen) Wi-Fi + Cellular (VZ), iOS 6

To "iPhoto" app on MacBook Pro, OS X Mountain Lion (10.8.2), 13-inch. Mid2010. 2.4 GHz Intel Core 2 Duo

Via USB (not wi-fi)

A few days ago I imported "selected" photos & videos, as usual, no problem…

The following day I attempted to import of one remaining video, recorded with iPad "Camera" and saved to "Photos" "Camera Roll" Album but received the following message:

"Error downloading image.

iPhoto cannot import your photos because there was a problem downloading an image."

I have attempted the following alternatives (which all generated the same message):

restarting all devices
importing to iMovie app
importing to Preview app

Using iTunes, as of "Today at 1:13pm," I completed a Sync with preferences "Backups: Automatically Back Up — This computer: A full backup of your iPad will be stored on this computer."

However, I have NOT updated the latest iOS 6.0.1 yet; as I was unsure if this would jeopardize the chances of retrieving (along with the fear of possibly losing) this very important educational video recording (duration - 1 hour: 03minutes: 30seconds).

Please help!

Thank you!!!

iPad (3rd gen) Wi-Fi + Cellular (VZ), iOS 6

Posted on Jan 30, 2013 11:37 AM

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Answer 1

Best reply

Douglas McLaughlin

Level 9

63,786 points

Jan 31, 2013 3:56 PM in response to CoachMandy

If you plug your iPad in to the Mac can the "Image Capture" application see the pictures and vieos? You may be able to import the video using this utility. Or you may see the same message or maybe even a different message.

-Doug

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Answer 2

arvt

Level 1

13 points

Aug 26, 2013 4:26 AM in response to Douglas McLaughlin

I was having similar problems and using Image Capture has definitely helped as it is wasy more no-nonsense than iPhoto. Thanks, Doug.

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