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Apple TV 2 Not Working After Update

3696 Views 6 Replies Latest reply: Jul 12, 2013 6:46 PM by jzng RSS
jrrmn Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 30, 2013 4:50 PM

I updated the latest software last night and now my Apple TV does not respond to my remote. I tried every troubleshooting available. I press my remote buttons and the Apple TV light blinks, so the remote works. Also, Apple TV keeps resetting every 2 mins. I have no control whatsoever of this device. Anybody have any similar issues? Suggestions?

AppleTV 2, iOS 6.1
  • Roy B Level 3 Level 3 (570 points)
    Currently Being Moderated
    Jan 30, 2013 10:16 PM (in response to jrrmn)

    jrrmn: Unfortunately you will need to restore your Apple TV in iTunes. If you have a micro USB cable you can do this yourself by following these steps:

     

    Apple TV (2nd and 3rd generation): Restoring your Apple TV

    http://support.apple.com/kb/HT4367

     

    Otherwise, your local Genius bar can restore it for you:

    http://concierge.apple.com/reservation/us/en/techsupport/

  • bklossner Calculating status...
    Currently Being Moderated
    Feb 7, 2013 4:20 PM (in response to jrrmn)

    I've had the same problem.  Updated my Apple TV (v2) a few days ago and the remote wouldn't respond.

     

    Thanks for the post.  Luckily I have a bunch of micro-USB cables around the house.  I'll try it when I get home tonight.

  • jzng Calculating status...
    Currently Being Moderated
    Jul 12, 2013 6:45 PM (in response to jrrmn)

    Thank you for your posting. It worked for me after the restore, but the problem is after it wakes up from sleep it it does not work again. I am not sure whether its due to the latest update not being compatible with my tv, is there a way (by using the micro-usb method) that perhaps I can downgrade the firmware to the previous update? Please help Thank you.

  • jzng Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 12, 2013 6:46 PM (in response to jzng)

    So pretty much every morning I have to restore after it went the sleep/shut down the night before

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