Facetime quit unexpectedly

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mhblake1 Author

Level 1

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Facetime quit unexpectedly

Everytime I try to run Facetime I get an error saying that "facetime quit unexpectedly."

My details are below:

Process: FaceTime [434]

Path: /Applications/FaceTime.app/Contents/MacOS/FaceTime

Identifier: com.apple.FaceTime

Version: 2.0 (1080)

Build Info: FaceTime-1110000000000000~1

Code Type: X86-64 (Native)

Parent Process: launchd [149]

User ID: 501

Date/Time: 2013-01-30 22:41:09.538 -0500

OS Version: Mac OS X 10.8.2 (12C60)

Report Version: 10

Interval Since Last Report: 2956 sec

Crashes Since Last Report: 3

Per-App Crashes Since Last Report: 2

Anonymous UUID: 28BB4576-AED4-098A-C3BA-4A59E8269DA2

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000

Application Specific Information:

Sandbox creation failed: The file “com.apple.AppleGVA.plist” couldn’t be saved in the folder “Preferences” because a file with the same name already exists.

iMac, OS X Mountain Lion (10.8.2)

Posted on Jan 30, 2013 7:49 PM

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Answer 1

mhblake1 Author

Level 1

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Feb 19, 2013 2:48 PM in response to Sarahsru

Click on finder

Then in the upper bar of the screen click on "GO"

Then click on "Go to folder"

Enter this folder:

username/Library/Containers/com.apple.FaceTime/Data/Library/Preferences

where username is your user name

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Answer 2

mhblake1 Author

Level 1

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Feb 3, 2013 5:57 PM in response to mhblake1

If anyone has this problem in the future I found out what to do.

Close FaceTime

Go to folder:

username/Library/Containers/com.apple.FaceTime/Data/Library/Preferences

Then delete everything in the preference directory; however, do not delete the folder Preferences.

Restart Facetime.

All is good.

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Answer 3

mhblake1 Author

Level 1

0 points

Feb 21, 2013 4:06 PM in response to Sarahsru

Under spotlight type in Users and go to your user folder. Then let me know what your user folder is (it is the one that looks like a house)

Use this name under the "username" for the folder

ie:

if my username is mhblake1 it would be

mhblake1/Library/Containers/com.apple.FaceTime/Data/Library/Preferences

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Answer 4

arosie

Level 1

0 points

Feb 26, 2013 3:24 PM in response to mhblake1

I found my username and placed it into

username/Library/Containers/com.apple.FaceTime/Data/Library/Preferences

and it still could not find the folder/file. What can I do from here?

I have an iMac 21.5 (mid 2011) that I purchased this past summer, and all my software is up to date. I also have reset to my "date and time" to my current location, my firewall is off, and I have a good wifi connection.

My issue is basically FaceTime will unexpectedly end while I am talking with family/friends (who have good wifi connections and only have this issue with me). I get a "FaceTime failed" message when it randomly ends. If you have any suggestions to fix my problem, it would be greatly appreciated. Thank you.

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