6 Replies Latest reply: Feb 26, 2013 3:24 PM by arosie
mhblake1 Level 1 (0 points)

Everytime I try to run Facetime I get an error saying that "facetime quit unexpectedly."  

My details are below:


Process:         FaceTime [434]

Path:            /Applications/FaceTime.app/Contents/MacOS/FaceTime

Identifier:      com.apple.FaceTime

Version:         2.0 (1080)

Build Info:      FaceTime-1110000000000000~1

Code Type:       X86-64 (Native)

Parent Process:  launchd [149]

User ID:         501



Date/Time:       2013-01-30 22:41:09.538 -0500

OS Version:      Mac OS X 10.8.2 (12C60)

Report Version:  10



Interval Since Last Report:          2956 sec

Crashes Since Last Report:           3

Per-App Crashes Since Last Report:   2

Anonymous UUID:                      28BB4576-AED4-098A-C3BA-4A59E8269DA2



Crashed Thread:  0  Dispatch queue: com.apple.main-thread




Exception Codes: 0x0000000000000001, 0x0000000000000000



Application Specific Information:

Sandbox creation failed: The file “com.apple.AppleGVA.plist” couldn’t be saved in the folder “Preferences” because a file with the same name already exists.

iMac, OS X Mountain Lion (10.8.2)
  • mhblake1 Level 1 (0 points)

    If anyone has this problem in the future I found out what to do.


    Close FaceTime


    Go to folder:




    Then delete everything in the preference directory; however, do not delete the folder Preferences.


    Restart Facetime.


    All is good.


  • Sarahsru Level 1 (0 points)


    I tried to do that but impossible to find the folder Containers.

    Can you help me please?


    thank you

  • mhblake1 Level 1 (0 points)

    Click on finder


    Then in the upper bar of the screen click on "GO"


    Then click on "Go to folder"


    Enter this folder:




    where username is your user name


  • Sarahsru Level 1 (0 points)

    it says : folder can't be found

  • mhblake1 Level 1 (0 points)

    Under spotlight type in Users and go to your user folder.  Then let me know what your user folder is (it is the one that looks like a house)


    Use this name under the "username" for the folder




    if my username is mhblake1 it would be



  • arosie Level 1 (0 points)

    I found my username and placed it into


    and it still could not find the folder/file. What can I do from here?


    I have an iMac 21.5 (mid 2011) that I purchased this past summer, and all my software is up to date. I also have reset to my "date and time" to my current location, my firewall is off, and I have a good wifi connection.


    My issue is basically FaceTime will unexpectedly end while I am talking with family/friends (who have good wifi connections and only have this issue with me). I get a "FaceTime failed" message when it randomly ends. If you have any suggestions to fix my problem, it would be greatly appreciated. Thank you.