HT202157: About Apple TV (2nd and 3rd generation) software updates

Learn about About Apple TV (2nd and 3rd generation) software updates
StagLemoore
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Q: I just downloaded 5.2 and both my Apple TV shows and movies won't come up. Hulu and Netflix works fine, but when I go to select a purchased move or show through the apple menu, spiral comes up for about 10 seconds and then brings me back to the main page

I just downloaded 5.2 and both my Apple TV shows and movies won't come up. Hulu and Netflix works fine, but when I go to select a purchased move or show through the apple menu, spiral comes up for about 10 seconds and then brings me back to the main page

Posted on Jan 30, 2013 7:20 PM

by R Allen Matsumoto,Solvedanswer
R Allen Matsumoto R Allen Matsumoto
Level 1 (20 points)
Apple Watch
A:

This appears to be an issue with connection to the iTunes Store after the update - that's why only Movies and Tv (and maybe icloud?) are affected.

 

One journalist fixed it by logging out of iTunes on the Apple TV and logging back in. I've logged out but am getting an error message logging in that says to try again later. Hopefully this is an issue apple can fix on their end without another update and it will let me log in soon.

Posted on Jan 30, 2013 7:59 PM

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StagLemoore

Q: I just downloaded 5.2 and both my Apple TV shows and movies won't come up. Hulu and Netflix works fine, but when I go to select a ... more

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  • by rebelleyell,

    rebelleyell rebelleyell Mar 17, 2013 6:05 PM in response to StagLemoore
    Level 1 (0 points)
    Mar 17, 2013 6:05 PM in response to StagLemoore

    I'm having the same problem. Still. Updated and restored. Turned everything off and on. Signed back into ITunes account after signing out and Apple TV recognizes my library but when I try to load a movie it just spins and spins and spins endlessly and will not actually load. Not sure what else I can possibly do at this point but I'm open to suggestions.

    Doesn't seem like Apple has bothered to find a simple fix for this despite what appears to be many many complaints. Really lousy customer service, guess I won't be renting or buying anymore movies off ITunes if I can't play them on my TV.

    Apple come on, fix this problem, you owe it to your customers!

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