2 Replies Latest reply: Jan 30, 2013 8:07 PM by Niel
Kaitlyn51 Level 1 Level 1

Trying to rent a movie but a message appears saying this computer is not authorized. please authorize on itunes menu.  Where is the itunes menu and how can I get my computer to authorize

  • Kappy Level 10 Level 10

    Authorization and Deauthorization


    See iTunes Store- About authorization and deauthorization for Macs.


    See How to Authorize or Deauthorize iTunes | PCWorld for Windows.


    In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it.


    iTunes Store Menu.png


    More On De-authorizing Computers (contributed by user John Galt)


    You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.


      1. Open iTunes on a computer

      2. From the Store menu, select "View my Account..."

      3. Sign in with your Apple ID and password.

      4. Under "Computer Authorizations" select "De-authorize All".

      5. Authorize each computer you still have, as you may require.


    You may only do this once per year.


    After you "de-authorize all" your authorized computers, re-authorize each one as required.


    If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.

  • Niel Level 10 Level 10

    The Store menu is at the top of the computer's screen on a Mac and at the top of the iTunes application window in iTunes 10 and earlier on Windows. If you're using iTunes 11 on Windows, press the Alt and S keys.


    If a rented movie has been authorized on a different computer, it isn't possible to authorize yours.