5 Replies Latest reply: Feb 2, 2013 11:18 AM by BDAqua
Paul Elson Level 1 Level 1

OS 10.4.1.1, CS 3

 

Where/how do I de-install the drivers.  I de-installed the package receipts in the Library, but that didn't help.

 

TIA


iPad Wi-Fi + 4G, iOS 5.1
Reply by BDAqua on Jan 31, 2013 10:42 AM Helpful

Hi Paul,

 

Package Reciepts only tell the OS wahat is installed & what Permissions it should have.

 

Could be many things, we should start with this...

 

"Try Disk Utility

 

1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

3. Click the First Aid tab.

4. Select your Mac OS X volume.

5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."

 

http://docs.info.apple.com/article.html?artnum=106214

 

Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

 

(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

 

If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

All replies

  • BDAqua Level 10 Level 10

    Hi Paul,

     

    Package Reciepts only tell the OS wahat is installed & what Permissions it should have.

     

    Could be many things, we should start with this...

     

    "Try Disk Utility

     

    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."

     

    http://docs.info.apple.com/article.html?artnum=106214

     

    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

     

    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

  • Paul Elson Level 1 Level 1

    BD,

     

    Thanks so much for your detailed suggestions.

     

    After reading them, something reminded me that the Twain thing never got along with the Mac thing...

    I went into the PS app/plugins and looked for a new Twain driver.  There was one in Import/Export; when I removed it, all was well again.

     

    I don't know if you can help me with this: the reason I reinstalled all the drivers from the Artisan 730 CD was the Print to CD would crash on startup.  Do you know where I could get help with that? (Epson is useless...).

  • BDAqua Level 10 Level 10

    Open Console in Utilities & see if there are any clues or repeating messages when this happens.

  • Paul Elson Level 1 Level 1

    BD,

     

    Here's what the CrashLog returned; if you can tell me what I need to do to open the Print to CD app, that would be great!!

     

    ===== Friday, February 1, 2013 6:43:10  America/New_York =====

    **********

     

     

    Host Name:      paul-elsons-power-mac-g5

    Date/Time:      2013-02-01 18:43:15.579 -0500

    OS Version:     10.4.11 (Build 8S165)

    Report Version: 4

     

     

    Command: Print CD

    Path:    /Applications/Epson Software/Print CD/Print CD.app/Contents/MacOS/Print CD

    Parent:  WindowServer [99]

     

     

    Version: 2.10.00 (2.10.00)

     

     

    PID:    2327

    Thread: 0

     

     

    Exception:  EXC_BAD_ACCESS (0x0001)

    Codes:      KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

     

     

    Thread 0 Crashed:

    0   <<00000000>>           0xfffeff20 objc_msgSend_rtp + 32

    1   com.apple.CoreFoundation           0x907d50e0 __CFDictionaryDeallocate + 552

    2   com.apple.CoreFoundation           0x907bed54 _CFRelease + 240

    3   com.apple.CoreFoundation           0x907f5374 __CFBundleDeallocate + 100

    4   com.apple.CoreFoundation           0x907bed54 _CFRelease + 240

    5   org.twain.dsm                      0x9852adc8 GetFileList(TW_IDENTITY*, DS_LIST*) + 432

    6   org.twain.dsm                      0x9852aa88 DSM_Identity(TW_IDENTITY*, unsigned short, TW_IDENTITY*) + 68

    7   org.twain.dsm                      0x9852a7ec DSM_Entry + 252

    8   com.epson.PrintCD2                 0x0001cb98 DSM_Glue_Entry + 56

    9   com.epson.PrintCD2                 0x0001ccec TWMessageDSM + 48

    10  com.epson.PrintCD2                 0x00024050 -[TwainManager defaultSourceIdentity:] + 44

    11  com.epson.PrintCD2                 0x000241c8 -[TwainManager InitializeTWAIN] + 344

    12  com.epson.PrintCD2                 0x00024248 +[TwainManager sharedManager] + 80

    13  com.epson.PrintCD2                 0x000126ac -[MainWindowController awakeFromNib] + 396

    14  com.apple.AppKit                   0x937ab700 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 928

    15  com.apple.AppKit                   0x937978ec loadNib + 240

    16  com.apple.AppKit                   0x93797344 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 716

    17  com.apple.AppKit                   0x937ee814 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 156

    18  com.apple.AppKit                   0x9388218c -[NSWindowController loadWindow] + 204

    19  com.apple.AppKit                   0x93881eb0 -[NSWindowController window] + 92

    20  com.apple.AppKit                   0x93881dc0 -[NSWindowController showWindow:] + 36

    21  com.apple.AppKit                   0x9388f350 -[NSDocument showWindows] + 108

    22  com.apple.AppKit                   0x938ce75c -[NSDocumentController(NSDeprecated) openUntitledDocumentOfType:display:] + 132

    23  com.epson.PrintCD2                 0x000050bc -[SplashWindow close] + 104

    24  com.apple.Foundation               0x92bea2a0 __NSFireTimer + 116

    25  com.apple.CoreFoundation           0x907f2384 __CFRunLoopDoTimer + 184

    26  com.apple.CoreFoundation           0x907decfc __CFRunLoopRun + 1680

    27  com.apple.CoreFoundation           0x907de2b0 CFRunLoopRunSpecific + 268

    28  com.apple.HIToolbox                0x932adb20 RunCurrentEventLoopInMode + 264

    29  com.apple.HIToolbox                0x932ad1b4 ReceiveNextEventCommon + 380

    30  com.apple.HIToolbox                0x932ad020 BlockUntilNextEventMatchingListInMode + 96

    31  com.apple.AppKit                   0x93791734 _DPSNextEvent + 384

    32  com.apple.AppKit                   0x937913f8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116

    33  com.apple.AppKit                   0x9378d93c -[NSApplication run] + 472

    34  com.apple.AppKit                   0x9387e458 NSApplicationMain + 452

    35  com.epson.PrintCD2                 0x00002494 _start + 340

    36  com.epson.PrintCD2                 0x0000233c start + 60

     

     

    Thread 0 crashed with PPC Thread State 64:

      srr0: 0x00000000fffeff20 srr1: 0x100000000000d030                        vrsave: 0x0000000000000000

        cr: 0x44024438          xer: 0x0000000000000000   lr: 0x00000000907d50e0  ctr: 0xfffffffffffeff00

        r0: 0x00000000907d50e0   r1: 0x00000000bfffd3d0   r2: 0x0000000000000000   r3: 0x00000000061ae0e0

        r4: 0x0000000090aaa904   r5: 0x0000000000000000   r6: 0x0000000000000000   r7: 0x0000000000000009

        r8: 0x0000000000000001   r9: 0x0000000000000028  r10: 0x0000000000000005  r11: 0x000000006f54a904

       r12: 0x00000000004a545b  r13: 0x0000000000000000  r14: 0x0000000000000001  r15: 0x0000000000000001

       r16: 0x0000000000000002  r17: 0x00000000a37c7078  r18: 0x00000000a37c7078  r19: 0x00000000a37c7078

       r20: 0x00000000a37c7078  r21: 0x00000000a852a6f8  r22: 0x0000000000000001  r23: 0x00000000061aee50

       r24: 0x0000000000000029  r25: 0x000000000000000a  r26: 0x00000000a07bb154  r27: 0x00000000a07bd458

       r28: 0x00000000061adfd0  r29: 0x00000000061ae220  r30: 0x00000000a07bd428  r31: 0x00000000907d4ec8

     

     

    Binary Images Description:

        0x1000 -    0x67fff com.epson.PrintCD2 2.10.00          /Applications/Epson Software/Print CD/Print CD.app/Contents/MacOS/Print CD

      0x205000 -   0x2f3fff libxml2.2.dylib           /usr/lib/libxml2.2.dylib

      0x397000 -   0x39efff com.unsanity.smartcrashreports Smart Crash Reports version 1.2.1 (1.2.1)          /Users/p/Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports

      0x3ac000 -   0x3c0fff com.epson.piccommon.framework 4.5.0 (4.5.0.0)          /Library/Printers/EPSON/EPSON PIC Folder/PICCommon.framework/PICCommon

    0x5e69000 -  0x5edffff com.epson.pic3.framework 4.5.0 (4.5.0.0)          /Library/Printers/EPSON/EPSON PIC Folder/Modules/PIC3.framework/PIC3

    0x63cf000 -  0x63f2fff com.epson.scan.artisan730_px730_tx730 3.7.8.0          /Library/Image Capture/TWAIN Data Sources/EPSON Artisan730_PX730_TX730.ds/Contents/MacOS/EPSON Artisan730_PX730_TX730

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    0x9430e000 - 0x944cefff com.apple.QuartzCore 1.4.12          /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

    0x94518000 - 0x94555fff libsqlite3.0.dylib           /usr/lib/libsqlite3.0.dylib

    0x9455d000 - 0x945adfff libGLImage.dylib           /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImag e.dylib

    0x945b6000 - 0x945cffff com.apple.CoreVideo 1.4.2          /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

    0x9477c000 - 0x9478bfff libCGATS.A.dylib           /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framew orks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib

    0x94793000 - 0x947a0fff libCSync.A.dylib           /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framew orks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib

    0x947e6000 - 0x947fffff libRIP.A.dylib           /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framew orks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib

    0x94c21000 - 0x94c92fff libstdc++.6.dylib           /usr/lib/libstdc++.6.dylib

    0x9852a000 - 0x98533fff org.twain.dsm 1.9.2          /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN

    0x9c588000 - 0x9c5a8fff libmx.A.dylib           /usr/lib/libmx.A.dylib

  • BDAqua Level 10 Level 10

    Hi Paul, I can;t really tell what is the cause there, but sometimes the CD versions of the drivers are not the latest, see if this contains a newer version of Print 2 CD, or a newer driver...

     

    http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=182959&BV_UseBVCook ie=yes&infoType=Downloads&platform=OSF_M_X4