5 Replies Latest reply: Feb 2, 2013 11:18 AM by BDAqua
Paul Elson Level 1 Level 1 (25 points)

OS 10.4.1.1, CS 3

 

Where/how do I de-install the drivers.  I de-installed the package receipts in the Library, but that didn't help.

 

TIA


iPad Wi-Fi + 4G, iOS 5.1
  • BDAqua Level 10 Level 10 (120,375 points)

    Hi Paul,

     

    Package Reciepts only tell the OS wahat is installed & what Permissions it should have.

     

    Could be many things, we should start with this...

     

    "Try Disk Utility

     

    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."

     

    http://docs.info.apple.com/article.html?artnum=106214

     

    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

     

    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

  • Paul Elson Level 1 Level 1 (25 points)

    BD,

     

    Thanks so much for your detailed suggestions.

     

    After reading them, something reminded me that the Twain thing never got along with the Mac thing...

    I went into the PS app/plugins and looked for a new Twain driver.  There was one in Import/Export; when I removed it, all was well again.

     

    I don't know if you can help me with this: the reason I reinstalled all the drivers from the Artisan 730 CD was the Print to CD would crash on startup.  Do you know where I could get help with that? (Epson is useless...).

  • BDAqua Level 10 Level 10 (120,375 points)

    Open Console in Utilities & see if there are any clues or repeating messages when this happens.

  • Paul Elson Level 1 Level 1 (25 points)

    BD,

     

    Here's what the CrashLog returned; if you can tell me what I need to do to open the Print to CD app, that would be great!!

     

    ===== Friday, February 1, 2013 6:43:10  America/New_York =====

    **********

     

     

    Host Name:      paul-elsons-power-mac-g5

    Date/Time:      2013-02-01 18:43:15.579 -0500

    OS Version:     10.4.11 (Build 8S165)

    Report Version: 4

     

     

    Command: Print CD

    Path:    /Applications/Epson Software/Print CD/Print CD.app/Contents/MacOS/Print CD

    Parent:  WindowServer [99]

     

     

    Version: 2.10.00 (2.10.00)

     

     

    PID:    2327

    Thread: 0

     

     

    Exception:  EXC_BAD_ACCESS (0x0001)

    Codes:      KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

     

     

    Thread 0 Crashed:

    0   <<00000000>>           0xfffeff20 objc_msgSend_rtp + 32

    1   com.apple.CoreFoundation           0x907d50e0 __CFDictionaryDeallocate + 552

    2   com.apple.CoreFoundation           0x907bed54 _CFRelease + 240

    3   com.apple.CoreFoundation           0x907f5374 __CFBundleDeallocate + 100

    4   com.apple.CoreFoundation           0x907bed54 _CFRelease + 240

    5   org.twain.dsm                      0x9852adc8 GetFileList(TW_IDENTITY*, DS_LIST*) + 432

    6   org.twain.dsm                      0x9852aa88 DSM_Identity(TW_IDENTITY*, unsigned short, TW_IDENTITY*) + 68

    7   org.twain.dsm                      0x9852a7ec DSM_Entry + 252

    8   com.epson.PrintCD2                 0x0001cb98 DSM_Glue_Entry + 56

    9   com.epson.PrintCD2                 0x0001ccec TWMessageDSM + 48

    10  com.epson.PrintCD2                 0x00024050 -[TwainManager defaultSourceIdentity:] + 44

    11  com.epson.PrintCD2                 0x000241c8 -[TwainManager InitializeTWAIN] + 344

    12  com.epson.PrintCD2                 0x00024248 +[TwainManager sharedManager] + 80

    13  com.epson.PrintCD2                 0x000126ac -[MainWindowController awakeFromNib] + 396

    14  com.apple.AppKit                   0x937ab700 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 928

    15  com.apple.AppKit                   0x937978ec loadNib + 240

    16  com.apple.AppKit                   0x93797344 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 716

    17  com.apple.AppKit                   0x937ee814 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 156

    18  com.apple.AppKit                   0x9388218c -[NSWindowController loadWindow] + 204

    19  com.apple.AppKit                   0x93881eb0 -[NSWindowController window] + 92

    20  com.apple.AppKit                   0x93881dc0 -[NSWindowController showWindow:] + 36

    21  com.apple.AppKit                   0x9388f350 -[NSDocument showWindows] + 108

    22  com.apple.AppKit                   0x938ce75c -[NSDocumentController(NSDeprecated) openUntitledDocumentOfType:display:] + 132

    23  com.epson.PrintCD2                 0x000050bc -[SplashWindow close] + 104

    24  com.apple.Foundation               0x92bea2a0 __NSFireTimer + 116

    25  com.apple.CoreFoundation           0x907f2384 __CFRunLoopDoTimer + 184

    26  com.apple.CoreFoundation           0x907decfc __CFRunLoopRun + 1680

    27  com.apple.CoreFoundation           0x907de2b0 CFRunLoopRunSpecific + 268

    28  com.apple.HIToolbox                0x932adb20 RunCurrentEventLoopInMode + 264

    29  com.apple.HIToolbox                0x932ad1b4 ReceiveNextEventCommon + 380

    30  com.apple.HIToolbox                0x932ad020 BlockUntilNextEventMatchingListInMode + 96

    31  com.apple.AppKit                   0x93791734 _DPSNextEvent + 384

    32  com.apple.AppKit                   0x937913f8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116

    33  com.apple.AppKit                   0x9378d93c -[NSApplication run] + 472

    34  com.apple.AppKit                   0x9387e458 NSApplicationMain + 452

    35  com.epson.PrintCD2                 0x00002494 _start + 340

    36  com.epson.PrintCD2                 0x0000233c start + 60

     

     

    Thread 0 crashed with PPC Thread State 64:

      srr0: 0x00000000fffeff20 srr1: 0x100000000000d030                        vrsave: 0x0000000000000000

        cr: 0x44024438          xer: 0x0000000000000000   lr: 0x00000000907d50e0  ctr: 0xfffffffffffeff00

        r0: 0x00000000907d50e0   r1: 0x00000000bfffd3d0   r2: 0x0000000000000000   r3: 0x00000000061ae0e0

        r4: 0x0000000090aaa904   r5: 0x0000000000000000   r6: 0x0000000000000000   r7: 0x0000000000000009

        r8: 0x0000000000000001   r9: 0x0000000000000028  r10: 0x0000000000000005  r11: 0x000000006f54a904

       r12: 0x00000000004a545b  r13: 0x0000000000000000  r14: 0x0000000000000001  r15: 0x0000000000000001

       r16: 0x0000000000000002  r17: 0x00000000a37c7078  r18: 0x00000000a37c7078  r19: 0x00000000a37c7078

       r20: 0x00000000a37c7078  r21: 0x00000000a852a6f8  r22: 0x0000000000000001  r23: 0x00000000061aee50

       r24: 0x0000000000000029  r25: 0x000000000000000a  r26: 0x00000000a07bb154  r27: 0x00000000a07bd458

       r28: 0x00000000061adfd0  r29: 0x00000000061ae220  r30: 0x00000000a07bd428  r31: 0x00000000907d4ec8

     

     

    Binary Images Description:

        0x1000 -    0x67fff com.epson.PrintCD2 2.10.00          /Applications/Epson Software/Print CD/Print CD.app/Contents/MacOS/Print CD

      0x205000 -   0x2f3fff libxml2.2.dylib           /usr/lib/libxml2.2.dylib

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    0x5e69000 -  0x5edffff com.epson.pic3.framework 4.5.0 (4.5.0.0)          /Library/Printers/EPSON/EPSON PIC Folder/Modules/PIC3.framework/PIC3

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    0x947e6000 - 0x947fffff libRIP.A.dylib           /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framew orks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib

    0x94c21000 - 0x94c92fff libstdc++.6.dylib           /usr/lib/libstdc++.6.dylib

    0x9852a000 - 0x98533fff org.twain.dsm 1.9.2          /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN

    0x9c588000 - 0x9c5a8fff libmx.A.dylib           /usr/lib/libmx.A.dylib

  • BDAqua Level 10 Level 10 (120,375 points)

    Hi Paul, I can;t really tell what is the cause there, but sometimes the CD versions of the drivers are not the latest, see if this contains a newer version of Print 2 CD, or a newer driver...

     

    http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=182959&BV_UseBVCook ie=yes&infoType=Downloads&platform=OSF_M_X4