Installed Epson drivers for Artisan 730; PS quits on startup at "building Twain..."

Question

OS 10.4.1.1, CS 3Where/how do I de-install the drivers.  I de-installed the package receipts in the Library, but that didn&#x27;t help.TIA

BDAqua · Accepted Answer

Hi Paul,Package Reciepts only tell the OS wahat is installed &amp; what Permissions it should have.Could be many things, we should start with this..."Try Disk Utility1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*3. Click the First Aid tab.4. Select your Mac OS X volume.5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."http://docs.info.apple.com/article.html?artnum&#x3D;106214Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications&gt;Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.(Safe boot may stay on the gray radian for a long time, let it go, it&#x27;s trying to repair the Hard Drive.)If perchance you can&#x27;t find your install Disc, at least try it from the Safe Boot part onward.

Paul Elson · Answer

BD,Thanks so much for your detailed suggestions.After reading them, something reminded me that the Twain thing never got along with the Mac thing...I went into the PS app/plugins and looked for a new Twain driver.  There was one in Import/Export; when I removed it, all was well again.I don&#x27;t know if you can help me with this: the reason I reinstalled all the drivers from the Artisan 730 CD was the Print to CD would crash on startup.  Do you know where I could get help with that? (Epson is useless...).

BDAqua · Answer

Open Console in Utilities &amp; see if there are any clues or repeating messages when this happens.

Paul Elson · Answer

BD,Here&#x27;s what the CrashLog returned; if you can tell me what I need to do to open the Print to CD app, that would be great!!&#x3D;&#x3D;&#x3D;&#x3D;&#x3D; Friday, February 1, 2013 6:43:10  America/New_York &#x3D;&#x3D;&#x3D;&#x3D;&#x3D;**********Host Name:      paul-elsons-power-mac-g5Date/Time:      2013-02-01 18:43:15.579 -0500OS Version:     10.4.11 (Build 8S165)Report Version: 4Command: Print CDPath:    /Applications/Epson Software/Print CD/Print CD.app/Contents/MacOS/Print CDParent:  WindowServer [99]Version: 2.10.00 (2.10.00)PID:    2327Thread: 0Exception:  EXC_BAD_ACCESS (0x0001)Codes:      KERN_PROTECTION_FAILURE (0x0002) at 0x00000000Thread 0 Crashed:0   &lt;&lt;00000000&gt;&gt;           0xfffeff20 objc_msgSend_rtp + 321   com.apple.CoreFoundation           0x907d50e0 __CFDictionaryDeallocate + 5522   com.apple.CoreFoundation           0x907bed54 _CFRelease + 2403   com.apple.CoreFoundation           0x907f5374 __CFBundleDeallocate + 1004   com.apple.CoreFoundation           0x907bed54 _CFRelease + 2405   org.twain.dsm                      0x9852adc8 GetFileList(TW_IDENTITY*, DS_LIST*) + 4326   org.twain.dsm                      0x9852aa88 DSM_Identity(TW_IDENTITY*, unsigned short, TW_IDENTITY*) + 687   org.twain.dsm                      0x9852a7ec DSM_Entry + 2528   com.epson.PrintCD2                 0x0001cb98 DSM_Glue_Entry + 569   com.epson.PrintCD2                 0x0001ccec TWMessageDSM + 4810  com.epson.PrintCD2                 0x00024050 -[TwainManager defaultSourceIdentity:] + 4411  com.epson.PrintCD2                 0x000241c8 -[TwainManager InitializeTWAIN] + 34412  com.epson.PrintCD2                 0x00024248 +[TwainManager sharedManager] + 8013  com.epson.PrintCD2                 0x000126ac -[MainWindowController awakeFromNib] + 39614  com.apple.AppKit                   0x937ab700 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 92815  com.apple.AppKit                   0x937978ec loadNib + 24016  com.apple.AppKit                   0x93797344 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 71617  com.apple.AppKit                   0x937ee814 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 15618  com.apple.AppKit                   0x9388218c -[NSWindowController loadWindow] + 20419  com.apple.AppKit                   0x93881eb0 -[NSWindowController window] + 9220  com.apple.AppKit                   0x93881dc0 -[NSWindowController showWindow:] + 3621  com.apple.AppKit                   0x9388f350 -[NSDocument showWindows] + 10822  com.apple.AppKit                   0x938ce75c -[NSDocumentController(NSDeprecated) openUntitledDocumentOfType:display:] + 13223  com.epson.PrintCD2                 0x000050bc -[SplashWindow close] + 10424  com.apple.Foundation               0x92bea2a0 __NSFireTimer + 11625  com.apple.CoreFoundation           0x907f2384 __CFRunLoopDoTimer + 18426  com.apple.CoreFoundation           0x907decfc __CFRunLoopRun + 168027  com.apple.CoreFoundation           0x907de2b0 CFRunLoopRunSpecific + 26828  com.apple.HIToolbox                0x932adb20 RunCurrentEventLoopInMode + 26429  com.apple.HIToolbox                0x932ad1b4 ReceiveNextEventCommon + 38030  com.apple.HIToolbox                0x932ad020 BlockUntilNextEventMatchingListInMode + 9631  com.apple.AppKit                   0x93791734 _DPSNextEvent + 38432  com.apple.AppKit                   0x937913f8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 11633  com.apple.AppKit                   0x9378d93c -[NSApplication run] + 47234  com.apple.AppKit                   0x9387e458 NSApplicationMain + 45235  com.epson.PrintCD2                 0x00002494 _start + 34036  com.epson.PrintCD2                 0x0000233c start + 60Thread 0 crashed with PPC Thread State 64:  srr0: 0x00000000fffeff20 srr1: 0x100000000000d030                        vrsave: 0x0000000000000000    cr: 0x44024438          xer: 0x0000000000000000   lr: 0x00000000907d50e0  ctr: 0xfffffffffffeff00    r0: 0x00000000907d50e0   r1: 0x00000000bfffd3d0   r2: 0x0000000000000000   r3: 0x00000000061ae0e0    r4: 0x0000000090aaa904   r5: 0x0000000000000000   r6: 0x0000000000000000   r7: 0x0000000000000009    r8: 0x0000000000000001   r9: 0x0000000000000028  r10: 0x0000000000000005  r11: 0x000000006f54a904   r12: 0x00000000004a545b  r13: 0x0000000000000000  r14: 0x0000000000000001  r15: 0x0000000000000001   r16: 0x0000000000000002  r17: 0x00000000a37c7078  r18: 0x00000000a37c7078  r19: 0x00000000a37c7078   r20: 0x00000000a37c7078  r21: 0x00000000a852a6f8  r22: 0x0000000000000001  r23: 0x00000000061aee50   r24: 0x0000000000000029  r25: 0x000000000000000a  r26: 0x00000000a07bb154  r27: 0x00000000a07bd458   r28: 0x00000000061adfd0  r29: 0x00000000061ae220  r30: 0x00000000a07bd428  r31: 0x00000000907d4ec8Binary Images Description:    0x1000 - 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BDAqua · Answer

Hi Paul, I can;t really tell what is the cause there, but sometimes the CD versions of the drivers are not the latest, see if this contains a newer version of Print 2 CD, or a newer driver...http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid&#x3D;182959&amp;BV_UseBVCook ie&#x3D;yes&amp;infoType&#x3D;Downloads&amp;platform&#x3D;OSF_M_X4