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itunes doesn't recognize my ipod touch

itunes doesn't recognize my ipod touch

iPod touch, Windows XP

Posted on Jan 30, 2013 11:42 PM

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5 replies

Jan 31, 2013 5:16 PM in response to mostqualified1

PROBLEM SOLVED.

Windows recognized my ipod but itunes didn't.

I applied all the usual fixes - removed software, made sure associated files were gone, reinstalled software, reset ipod, etc. It took hours and it didn't work.

I then tried updating the ipod drivers but the latest one was already installed. At that time, I noticed that the driver was a Microsoft driver and wondered why it wasn't an Apple driver.

So, I modified my Google search on the internet and came up with this video which proved that my suspicions about the driver were founded. http://www.youtube.com/watch?v=fcVruKpZ2Uo. The video tells you how to get the proper driver software and it's a very simple procedure. All is now fine for me. Hope this is your solution too.

In case the video disappears, the Windows 7 steps are as folllows (note: there are various ways to get to Device Manager and the video takes a different route so don't be confused).


Plug your ipod into the USB

Click on Start

Click onControl Panel

Click onHardware and Sound

Click onDevice Manger

Expand Portable Devices

Right-click on Apple ipod

Click on Update Driver Software

Select 'Browse my computer for driver software'

Click 'next'

Browse for C:\program files\common files\apple\mobile device support\drivers

Click 'next'

You should get a message saying that the best driver is already installed: MTB USB Device (a bit odd as it wasn't already installed)

Exit and all should be well.

itunes doesn't recognize my ipod touch

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