1 Reply Latest reply: Jan 31, 2013 10:13 AM by BDAqua
valderieke Level 1 Level 1 (0 points)

When I open my mail and then almost immediately it shuts down.

The dialog box says 'Mail unexpectedly quit'. I have tried restarting the computer but to no avail.

I can't open my mail.

 

Can somebody help me? Please?

 

 

Thanks


iMac, Mac OS X (10.5.8)
  • 1. Re: When I open my mail it shuts down
    BDAqua Level 10 Level 10 (116,475 points)

    Hello,

     

    Open Console in Utilities & see if there are any clues or repeating messages when trying to open Mail.

     

    Or...

     

    "Try Disk Utility

     

    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."

     

    http://docs.info.apple.com/article.html?artnum=106214

     

    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

     

    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.