1 Reply Latest reply: Jan 31, 2013 12:21 PM by brad805
R2J3Brandt Level 1 Level 1

I tried updating my phone today - it shut down and is now stuck - the picture saying to plug it back into my computer/itunes - will not go away, i can't do anything with it and it is plugged into my computer.

iPhone 4
  • brad805 Level 5 Level 5

    Try DFU Mode Restore. Open iTunes on computer. Connect iPhone to computer with USB cable. Hold both Home and Power button, after exactly 10 seconds release the Power Button, keep holding the Home button until iTunes recognizes iPhone in Recovery Mode, usually about 20 seconds time. If the iPhone screen is black, blank this is DFU Mode. Click the Restore button of iTunes. DFU Mode can be difficult to enter sometimes, just keep trying. DFU Mode is a black, blank screen with iTunes saying Recovery Mode.