3 Replies Latest reply: Jan 31, 2013 1:20 PM by Linc Davis
TeresaB Level 1 Level 1 (5 points)

Hi, my MacBook Pro seems to be having some issues.


Software update - quitting unexpectantly every time.

iPhoto - same

Safari - quits occasionally when trying to attach something to email or upload a file on a site.

Photoshop - same (but not as much)


I can't figure out why everything keeps crashing!

MacBook Pro, Mac OS X (10.7.5)
  • CMCSK Level 6 Level 6 (10,630 points)

    How large is your hard drive and how much hard drive space do you have left?


    Repair permissions and restart your computer.


    OS X Lion: About Lion Recovery


    OS X: About OS X Recovery











  • LexSchellings Level 5 Level 5 (7,240 points)

    Some more questions: did you change Ram or added Ram? How old is your MBP?

  • Linc Davis Level 10 Level 10 (172,845 points)

    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Step 1


    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.


    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.


    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.


    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.


    Step 2


    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.