User profile for user: GRexCarolinii
GRexCarolinii Author
User level: Level 1
8 points

my laptop won't recognise my iPhone.

My laptop does not even realise that anything has been plugged, and neither does the iPhone give any indication that it has been plugged in (won't even charge)
I know it is not the wire, I have tested others.
I have even taken the phone into the apple store and it works fine with their macs. (I have a Sony Vaio, barely a year old!)I have looked through the support pages, and nothing seems to help.
I have updated iTunes, nothing changed.
And the driver doesn't seem to exist anywhere at all, so nothing I can really do there?
I've run out of ideas....

iPhone 3GS, Windows 7

Posted on Jan 31, 2013 11:06 AM

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User profile for user: Hallster101
Hallster101
User level: Level 1
7 points

Posted on Feb 17, 2015 5:39 AM

I finally figured this one out.

1) Click the start button.

2) Search "Device Manager" and open it.

3) Expand the tab "Universal Serial Bus Controllers"

4) There should be a driver there relating to your apple device, possibly with a yellow warning triangle beside. Right click on it and uninstall it. Plug your phone in now and it will install the drivers again, but it should recognize your phone now. Hope this helped.

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User profile for user: Hallster101
Hallster101
User level: Level 1
7 points

Feb 17, 2015 5:39 AM in response to GRexCarolinii

I finally figured this one out.

1) Click the start button.

2) Search "Device Manager" and open it.

3) Expand the tab "Universal Serial Bus Controllers"

4) There should be a driver there relating to your apple device, possibly with a yellow warning triangle beside. Right click on it and uninstall it. Plug your phone in now and it will install the drivers again, but it should recognize your phone now. Hope this helped.

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User profile for user: GTHApple
GTHApple
User level: Level 1
140 points

Jan 31, 2013 12:11 PM in response to GRexCarolinii

With the phone unplugged, Right Click on "Computer" From the desktop or start menu and click "manage", a window will appear, in the left window pain expand "Services and Applications" and click "Services" Find "Apple Mobile Device" in the list, Double click, make sure the startup type is set to automatic, if it is click stop and then start, plug in the phone and see if that works.

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User profile for user: Hallster101
Hallster101
User level: Level 1
7 points

Feb 17, 2015 5:40 AM in response to gersonjk

I finally figured this one out.

1) Click the start button.

2) Search "Device Manager" and open it.

3) Expand the tab "Universal Serial Bus Controllers"

4) There should be a driver there relating to your apple device, possibly with a yellow warning triangle beside. Right click on it and uninstall it. Plug your phone in now and it will install the drivers again, but it should recognize your phone now. Hope this helped.

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User profile for user: fadelbechari
fadelbechari
User level: Level 1
4 points

Dec 30, 2016 10:02 AM in response to GRexCarolinii

hi

I have tried all the answers that were give and none of it work

the reason is that the computer is not recognize the iPhone or iPad drive

I found the solution at the below

https://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows

try it will work

thanks

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my laptop won't recognise my iPhone.

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