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TS1702: iOS: An app you installed unexpectedly quits, stops responding, or won’t open

Learn about iOS: An app you installed unexpectedly quits, stops responding, or won’t open

TS1702 pages having trouble emailing documents

323 Views 9 Replies Latest reply: Feb 1, 2013 1:18 PM by Demo RSS
jimithing16 Calculating status...
Currently Being Moderated
Jan 31, 2013 2:07 PM

Lately I have been unable to email documents in the Pages app. The file has to be very small. But files I have previously email will no longer go. Error message reads "unable to send or save message" 

iPad 2 Wi-Fi + 3G, iOS 6.1
  • Demo Level 9 Level 9 (73,670 points)
    Currently Being Moderated
    Jan 31, 2013 2:51 PM (in response to jimithing16)

    You could have corrupt files in Pages causing problems. Can you open and edit these documents that you are having trouble emailing? Does Pages work OK with other files as far as opening and editing the files are concerned?

  • Demo Level 9 Level 9 (73,670 points)
    Currently Being Moderated
    Jan 31, 2013 5:06 PM (in response to jimithing16)

    Have you closed Pages completely in the recents tray? Rebooted the iPad?

     

    Go to the home screen first by tapping the home button. Double tap the home button and the recents tray will appear with all of your recent apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the Pages app icon, Tap the home button or anywhere above the task bar.

     

    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

     

    See if that makes any difference.

    The new iPad, iOS 6, 64GB WiFi
  • Demo Level 9 Level 9 (73,670 points)
    Currently Being Moderated
    Feb 1, 2013 9:47 AM (in response to jimithing16)

    I was going to suggest that but didn't for that very reason that worries you.

     

    I deleted and reinstalled Pages a couple of times and didn't lose anything but honestly I can't remember if I synced all of my files back from iTunes. I store everything on my computer in iTunes and then drag copies to my hard drive as well and backup with Time Machine/Time Capsule - and I use iCloud.

     

    You could transfer everything over to your computer using file sharing and then delete Pages and reinstall. If you do not know about file sharing, you can read about it here.

    http://support.apple.com/kb/HT4094

  • James Ward4 Level 7 Level 7 (23,055 points)
    Currently Being Moderated
    Feb 1, 2013 9:52 AM (in response to Demo)

    As long as the documents are not deleted from iCloud, reconnecting to icloud should bring them back on line in Pages with no problem (just did exactly that a day or so ago).

  • Demo Level 9 Level 9 (73,670 points)
    Currently Being Moderated
    Feb 1, 2013 9:59 AM (in response to James Ward4)

    Like I said, I have deleted Pages before - a couple of times - Couldn't remember what the heck I did though! Thanks for the input!

  • Demo Level 9 Level 9 (73,670 points)
    Currently Being Moderated
    Feb 1, 2013 1:18 PM (in response to jimithing16)

    This may be too little too late and may not work anyway, but have you tried resetting all settings?

     

    Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. Brightness and wallpaper, Safari settings, WiFi password, sign into FaceTime and Messages again, the Privacy Settings - everything will have to be reset to your preferences.

     

    I tried this a couple of weeks ago for a bizarre issue in my settings app, and it did clear up the issue, but it also cleared up my "other" on my iPad which was starting to grow much larger than it should have been.

     

    What this told me was that there was something corrupt on my iPad and resetting all of the settings sort of gave it a shot in the arm for lack of a better term. It really made a difference in the iPad's performance.

    The new iPad, iOS 6, 64GB WiFi

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