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I bought two new mac minis (2012). My Promise Pegasus R4 does not recognize the device in both. In old mac mini everything works normally.
Mac mini, OS X Mountain Lion (10.8.2)
Hi, what Interface does that use?
Hello, I dont understand your question 😟
Is it ThunderBolt cabled?
Is it before any Monitor in the chain?
Is thunderbolt cable. My monitor is conected by hdmi and the R4 thunderbolt.
It recognizes the R4, but dont start the drive and not open the Promise Utility.
Hmmm, does it show up In Disk Utility?
Sorry we're not making any headway on this. 😟
Open Console in Utilities & see if there are any clues or repeating messages when trying to open the Promise Utility.
With everything connected, open System Information
located:
Applications->Utilites->System Information
On the side bar expand the Hardware label if
it is not already expanded and click on Thunderbolt.
Does the R4 show up there when it is connected?
Is there anything displayed at all?
05/02/13 18:54:15,301 ReportCrash[657]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
05/02/13 18:54:15,301 ReportCrash[657]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
05/02/13 18:54:15,301 ReportCrash[657]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
05/02/13 18:54:15,301 ReportCrash[657]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
05/02/13 18:54:15,301 ReportCrash[657]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
05/02/13 18:54:15,301 ReportCrash[657]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
05/02/13 18:54:15,301 ReportCrash[657]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
05/02/13 18:54:15,301 ReportCrash[657]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
05/02/13 18:54:15,301 ReportCrash[657]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
05/02/13 18:54:15,301 ReportCrash[657]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
05/02/13 18:54:15,303 com.apple.launchd[1]: (com.aladdin.hasplmd[660]) Job appears to have crashed: Bus error: 10
05/02/13 18:54:15,303 com.apple.launchd[1]: (com.aladdin.hasplmd) Throttling respawn: Will start in 10 seconds
Thunderbolt Bus:
Vendor Name: Apple Inc.
Device Name: Mac mini
UID: 0x0001000D18262B00
Firmware Version: 14,1
Port:
Status: Device connected
Link Status: 0x2
Link Controller Firmware Version: 0.11.9
Unknown Device:
Vendor ID: 0x0
Device ID: 0x0
Device Revision: 0x0
UID: 0x0000000000000000
Route String: 1
Firmware Version: 17,0
guigu wrote:
Thunderbolt Bus:
Vendor Name: Apple Inc.
Device Name: Mac mini
UID: 0x0001000D18262B00
Firmware Version: 14,1
Port:
Status: Device connected
Link Status: 0x2
Link Controller Firmware Version: 0.11.9
Unknown Device:
Vendor ID: 0x0
Device ID: 0x0
Device Revision: 0x0
UID: 0x0000000000000000
Route String: 1
Firmware Version: 17,0
It seems the Mini sees something but is getting no clue
as to what it is which is where the problem seems to be.
BTW, forgot to ask if both old and new Minis running same
OSX version? Also, is the R4 running the latest firmware
version? Also, how is the R4 configured? Do the new Minis
have all the latest OSX and firmware patches?
Both are running 10.8.2
Firmware in this latest version.
R4 configured in Raid 0.
What firmware patches?
I was opened the "Console" in the old mac mini (working r4) and show this message when I opened the Promise Utility
06/02/13 11:12:54,026 ReportCrash[3800]: Saved crash report for hasplmd[3801] version ??? to /Library/Logs/DiagnosticReports/hasplmd_2013-02-06-111254_Blaze-Server.crash
06/02/13 11:13:04,149 ReportCrash[3800]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
06/02/13 11:13:04,149 ReportCrash[3800]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
06/02/13 11:13:04,149 ReportCrash[3800]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
06/02/13 11:13:04,150 ReportCrash[3800]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
06/02/13 11:13:04,150 ReportCrash[3800]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
06/02/13 11:13:04,150 ReportCrash[3800]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
06/02/13 11:13:04,150 ReportCrash[3800]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
06/02/13 11:13:04,150 ReportCrash[3800]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
06/02/13 11:13:04,150 ReportCrash[3800]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
06/02/13 11:13:04,150 ReportCrash[3800]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
06/02/13 11:13:04,152 com.apple.launchd[1]: (com.aladdin.hasplmd[3802]) Job appears to have crashed: Bus error: 10
Hi there guigu,
We would like to diagnose your Pegasus issue.
Please register your device on http://support.promise.com and open a service request there.
Or call us at 408-228-1500 Mon-Fri 8-5 when you are next to the device and we will help you.
Joe Engledow
Technical Support
Promise Technology
Promise Pegasus R4 dont work in my new Mac mini i7 2.6
