14 Replies Latest reply: Feb 4, 2014 9:54 AM by SupportGuyJoe
guigu Level 1 Level 1 (0 points)

I bought two new mac minis (2012). My Promise Pegasus R4 does not recognize the device in both. In old mac mini everything works normally.


Mac mini, OS X Mountain Lion (10.8.2)
  • BDAqua Level 10 Level 10 (120,700 points)

    Hi, what Interface does that use?

  • guigu Level 1 Level 1 (0 points)

    Hello, I dont understand your question

  • BDAqua Level 10 Level 10 (120,700 points)

    Is it ThunderBolt cabled?

     

    Is it before any Monitor in the chain?

  • guigu Level 1 Level 1 (0 points)

    Is thunderbolt cable. My monitor is conected by hdmi and the R4 thunderbolt.

    It recognizes the R4, but dont start the drive and not open the Promise Utility.

  • BDAqua Level 10 Level 10 (120,700 points)

    Hmmm, does it show up In Disk Utility?

  • guigu Level 1 Level 1 (0 points)

    No

  • BDAqua Level 10 Level 10 (120,700 points)

    Sorry we're not making any headway on this.

     

    Open Console in Utilities & see if there are any clues or repeating messages when trying to open the Promise Utility.

  • woodmeister50 Level 5 Level 5 (4,265 points)

    With everything connected, open System Information

    located:

    Applications->Utilites->System Information

     

    On the side bar expand the Hardware label if

    it is not already expanded and click on Thunderbolt.

     

    Does the R4 show up there when it is connected?

    Is there anything displayed at all?

  • guigu Level 1 Level 1 (0 points)

    05/02/13 18:54:15,301 ReportCrash[657]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.

    05/02/13 18:54:15,301 ReportCrash[657]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0

    05/02/13 18:54:15,301 ReportCrash[657]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.

    05/02/13 18:54:15,301 ReportCrash[657]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0

    05/02/13 18:54:15,301 ReportCrash[657]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.

    05/02/13 18:54:15,301 ReportCrash[657]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0

    05/02/13 18:54:15,301 ReportCrash[657]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.

    05/02/13 18:54:15,301 ReportCrash[657]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0

    05/02/13 18:54:15,301 ReportCrash[657]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.

    05/02/13 18:54:15,301 ReportCrash[657]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0

    05/02/13 18:54:15,303 com.apple.launchd[1]: (com.aladdin.hasplmd[660]) Job appears to have crashed: Bus error: 10

    05/02/13 18:54:15,303 com.apple.launchd[1]: (com.aladdin.hasplmd) Throttling respawn: Will start in 10 seconds

  • guigu Level 1 Level 1 (0 points)

    Thunderbolt Bus:

     

      Vendor Name:    Apple Inc.

      Device Name:    Mac mini

      UID:    0x0001000D18262B00

      Firmware Version:    14,1

      Port:

      Status:    Device connected

      Link Status:    0x2

      Link Controller Firmware Version:    0.11.9

     

    Unknown Device:

     

      Vendor ID:    0x0

      Device ID:    0x0

      Device Revision:    0x0

      UID:    0x0000000000000000

      Route String:    1

      Firmware Version:    17,0

  • woodmeister50 Level 5 Level 5 (4,265 points)

    guigu wrote:

     

    Thunderbolt Bus:

     

      Vendor Name:    Apple Inc.

      Device Name:    Mac mini

      UID:    0x0001000D18262B00

      Firmware Version:    14,1

      Port:

      Status:    Device connected

      Link Status:    0x2

      Link Controller Firmware Version:    0.11.9

     

    Unknown Device:

     

      Vendor ID:    0x0

      Device ID:    0x0

      Device Revision:    0x0

      UID:    0x0000000000000000

      Route String:    1

      Firmware Version:    17,0

    It seems the Mini sees something but is getting no clue

    as to what it is which is where the problem seems to be.

     

    BTW, forgot to ask if both old and new Minis running same

    OSX version?  Also, is the R4 running the latest firmware

    version?  Also, how is the R4 configured?  Do the new Minis

    have all the latest OSX and firmware patches?

  • guigu Level 1 Level 1 (0 points)

    Both are running 10.8.2
    Firmware in this latest version.
    R4 configured in Raid 0.
    What firmware patches?

  • guigu Level 1 Level 1 (0 points)

    I was opened the "Console" in the old mac mini (working r4) and show this message when I opened the Promise Utility

     

    06/02/13 11:12:54,026 ReportCrash[3800]: Saved crash report for hasplmd[3801] version ??? to /Library/Logs/DiagnosticReports/hasplmd_2013-02-06-111254_Blaze-Server.crash

    06/02/13 11:13:04,149 ReportCrash[3800]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.

    06/02/13 11:13:04,149 ReportCrash[3800]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0

    06/02/13 11:13:04,149 ReportCrash[3800]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.

    06/02/13 11:13:04,150 ReportCrash[3800]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0

    06/02/13 11:13:04,150 ReportCrash[3800]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.

    06/02/13 11:13:04,150 ReportCrash[3800]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0

    06/02/13 11:13:04,150 ReportCrash[3800]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.

    06/02/13 11:13:04,150 ReportCrash[3800]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0

    06/02/13 11:13:04,150 ReportCrash[3800]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.

    06/02/13 11:13:04,150 ReportCrash[3800]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0

    06/02/13 11:13:04,152 com.apple.launchd[1]: (com.aladdin.hasplmd[3802]) Job appears to have crashed: Bus error: 10

  • SupportGuyJoe Level 1 Level 1 (0 points)

    Hi there guigu,

     

    We would like to diagnose your Pegasus issue.

    Please register your device on http://support.promise.com and open a service request there.

     

    Or call us at 408-228-1500 Mon-Fri 8-5 when you are next to the device and we will help you.

     

    Joe Engledow

    Technical Support

    Promise Technology