How do I file a complaint against iTunes?

Question

How do I file a complaint against iTunes?

My audio books are missing from my iTouch since the last software upgrade. I spent an hour on the phone with Apple, including with a supervisor who had remote access into my computer. We could see the audio books, went through all settings and no matter what we did, including setting up each book as its own playlist, nothing worked and she gave up. Recommended I go into a nearby store so I did. They referred me to iTunes Store Support. I emailed, they responded asking me to send the order numbers of the missing books. I went through 200 emails to find them all and listed them in an email back, four days ago and have heard nothing back at all. Contacted the original customer supervisor who tried to help me and she told me to send her the list of order numbers and she would see what she could do. Sent those to her and nothing since. Emailed iTunes Support again this morning, referencing the original ticket number, got the automated response, and now waiting to hear back from them. What is going on? It's $108 worth of audio books that people are failing to respond to me about, and there are more but my emails don't go back that far (pre-2008). Where do I go to file an official complaint agains the company?

iPad, Windows XP

Posted on Jan 31, 2013 5:35 PM

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Answer 1

roaminggnome

Level 10

106,365 points

Jan 31, 2013 5:59 PM in response to paulafromportland

You should never do an update before trnsferring any itunes purchases made on your ipod to your computer.

Everything should be on your computer and backed up.

I would keep contacting itunes support:

http://www.apple.com/support/contact/

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Answer 2

Feb 2, 2013 7:33 AM in response to roaminggnome

Backing up is not the issue. The audiobooks are there, and remote access told the Apple customer service supervisor that as well. The issue is they will not sync over to my iTouch. And the bigger issue is that both the Apple supervisor who promised to help and iTunes have failed to respond at all since I sent them my list of purchase order numbers. It's a week now and no one is responding at all so cointinuing to contact iTunes support or apple support is doing nothing.

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