Aperture (new) crashes on startup

Question

Inscapes Author

Level 1

10 points

Aperture (new) crashes on startup

hi Folks,

just purhased Aperture from the App Store for my MacBook Pro (4 year old, dual core, 4 gig ram, OSX 10.7.5)

I followed a support FAQ's instructions and trashed the installation, re-installed from the app store.

Same thing again, it crashes, with a long techno-gobbledegook message.

any hints on what I can do?

I could possibly install Aperture on my iMac, but again because I'm running

a slightly older OS (10.6.8 - and no, I don't want to 'upgrade'...), the recent version

of Aperture doesn't work in this system. Unfortunate that Apple doesn't make

older versions available.

thanks for any suggestions ...

Aperture 3, Mac OS X (10.7.5)

Posted on Jan 31, 2013 5:23 PM

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Answer 1

léonie

Level 10

194,755 points

Feb 1, 2013 11:36 AM in response to Inscapes

Please post the first 60 lines of the "long techno-gobbledegook message" you get, perhaps that will give us a clue what's going on 😉

Regards

Léonie

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Answer 2

Feb 1, 2013 12:03 PM in response to Inscapes

Is this a totally brand new install of Aperture? You never had an older version or tried the demo out?

Also create a new user account on your machine and log into that account and try running Aperture. Post back the results. If it crashes there too post the crash log as Léonie suggested.

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Answer 3

Inscapes Author

Level 1

10 points

Feb 1, 2013 3:39 PM in response to Inscapes

Hi guys, thanks for input so far. I trashed Aperture again (new version, not update), but have to go thru the difficult process of trying to find my purchase again and re-download it. It's very challenging on the Apple site to get to this place. When I do, I will try Frank's suggestion of the new user account.

Here's the error message up to the point of where it identifies my computer:

Process:	Aperture [3350]
Path:	/Applications/Aperture.app/Contents/MacOS/Aperture
Identifier:	com.apple.Aperture
Version:	3.4.3 (3.4.3)
Build Info:	Aperture-310022000000000~2
App Item ID:	408981426

App External ID: 12009533

Code Type:

X86-64 (Native)

Parent Process: launchd [124]

Date/Time:	2013-01-30 17:19:57.070 -0800
OS Version:	Mac OS X 10.7.5 (11G63)

Report Version: 9

Interval Since Last Report:	2349902 sec
Crashes Since Last Report:	9

Per-App Interval Since Last Report: 58 sec

Per-App Crashes Since Last Report: 3

Anonymous UUID:

18979737-F99B-4EE7-902A-E9699BF2CB16

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded:

/Library/Frameworks/PluginManager.framework/Versions/B/PluginManager

Referenced from: /Applications/Aperture.app/Contents/MacOS/Aperture

Reason: no suitable image found. Did find:

/Library/Frameworks/PluginManager.framework/Versions/B/PluginManager:

no matching architecture in universal wrapper

/Library/Frameworks/PluginManager.framework/Versions/B/PluginManager:

no matching architecture in universal wrapper

Binary Images:

0x10899b000 -

0x1090f0fff com.apple.Aperture (3.4.3 - 3.4.3)

<01A802BA-0100-3F80-947C-A8FEA4726352>

/Applications/Aperture.app/Contents/MacOS/Aperture

0x109314000 -

0x10931dff7 com.apple.PhotoFoundation (1.0 -

10.17) <C40F985F-9C0A-389A-9E21-684EB0A5B160>

/Applications/Aperture.app/Contents/Frameworks/PhotoFoundation.framework/Version s/A/PhotoFoundation

0x109394000 -

0x1098b4fff com.apple.RedRock (1.9.4 - 310.33)

<9B94495A-2267-3684-B6E8-9FE3D4B46495>

/Applications/Aperture.app/Contents/Frameworks/RedRock.framework/Versions/A/RedR ock

0x109bbf000 -

0x109c42fff com.apple.iLifePageLayoutCore (1.0

- 200.9) <8AAC1EB9-5823-3624-A525-635C2A77C34E>

/Applications/Aperture.app/Contents/Frameworks/iLifePageLayoutCore.framework/Ver sions/A/iLifePageLayoutCore

0x109ca1000 -

0x109ca6fff

com.apple.iLifePhotoStreamConfiguration (3.4 - 2.5)

<906317D7-09FF-3B77-8F35-01BB74C0109C>

/Applications/Aperture.app/Contents/Frameworks/iLifePhotoStreamConfiguration.fra mework/Versions/A/iLifePhotoStreamConfiguration

0x109cb3000 -

0x109ce4ff7 com.apple.iLifeAssetManagement

(2.7 - 40.34) <E4E1A39C-E8AE-31D5-9C50-B392EBAD7447>

/Applications/Aperture.app/Contents/Frameworks/iLifeAssetManagement.framework/Ve rsions/A/iLifeAssetManagement

0x109d15000 -

0x109d22ff7

com.apple.iphoto.AccountConfigurationPlugin (1.2 - 1.2)

<0F515DED-D77E-3E4F-876D-F5CE596A844C>

/Applications/Aperture.app/Contents/Frameworks/AccountConfigurationPlugin.framew ork/Versions/A/AccountConfigurationPlugin

0x109d32000 -

0x109dd5ff7 com.apple.MobileMe (13 - 1.0.4)

<9A7FCC99-67CE-3F5E-98BB-9079B305087F>

/Applications/Aperture.app/Contents/Frameworks/MobileMe.framework/Versions/A/Mob ileMe

0x7fff6859b000 -

0x7fff685cfbaf dyld (195.6 - ???)

<0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld

0x7fff8a58e000 -

0x7fff8a5daff7 com.apple.SystemConfiguration

(1.11.3 - 1.11) <0A7F1982-B4EA-3424-A0C7-FE46C6224F03>

/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfig uration

0x7fff8a7ce000 -

0x7fff8a96eff7 com.apple.QuartzCore (1.7 - 270.5)

<19E5E0AB-DAA9-3F97-988C-D9A46AFB9C04>

/System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x7fff8af81000 -

0x7fff8b10bff7 com.apple.WebKit (7534.57 -

7534.57.7) <15AA1A2E-DCAC-35CE-89DF-0FF7149198CD>

/System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

0x7fff8cf65000 -

0x7fff8cf65fff com.apple.Cocoa (6.6 - ???)

<021D4214-9C23-3CD8-AFB2-F331697A4508>

/System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x7fff8f184000 -

0x7fff8f358ff7 com.apple.CoreFoundation (6.7.2 -

635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B>

/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff8f674000 -

0x7fff8f6dfff7 com.apple.framework.IOKit (2.0 -

???) <FE838BB6-D42E-3291-A1A0-6F53FC970261>

/System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x7fff907b0000 -

0x7fff907b6fff com.apple.DiskArbitration (2.4.1 -

2.4.1) <CEA34337-63DE-302E-81AA-10D717E1F699>

/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x7fff92748000 -

0x7fff92748fff com.apple.ApplicationServices (41

- 41) <03F3FA8F-8D2A-3AB6-A8E3-40B001116339>

/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationS ervices

0x7fff92efe000 -

0x7fff9316aff7 com.apple.AOSKit (1.021 - 94)

<530546F3-F01C-3A89-8477-C800EFE59593>

/System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit

0x7fff9345c000 -

0x7fff9345cfff com.apple.CoreServices (53 - 53)

<043C8026-8EDD-3241-B090-F589E24062EF>

/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x7fff93653000 -

0x7fff93662fff com.apple.opengl (1.8.1 - 1.8.1)

<51B34133-CEE3-3FC6-82AC-ADF567AE673C>

/System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x7fff93fe5000 -

0x7fff942daff7 com.apple.security (7.0 - 55148.6)

<4535E500-973A-3BA7-AF65-DF5CF0658F02>

/System/Library/Frameworks/Security.framework/Versions/A/Security

0x7fff9552d000 -

0x7fff955c0fff com.apple.PDFKit (2.6.4 - 2.6.4)

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/System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framewo rk/Versions/A/PDFKit

0x7fff956a5000 -

0x7fff956a5fff com.apple.Carbon (153 - 153)

<E37A515C-4C10-3102-8146-C0FBD458F8CF>

/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x7fff96be3000 -

0x7fff96be3fff com.apple.Accelerate (1.7 -

Accelerate 1.7) <82DDF6F5-FBC3-323D-B71D-CF7ABC5CF568>

/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

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Answer 4

Inscapes Author

Level 1

10 points

Feb 1, 2013 4:11 PM in response to Inscapes

ps - tried creating new user and logging in; aperture crashed on that account as well.

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Answer 5

Feb 1, 2013 5:34 PM in response to Inscapes

Do you have Final Cut installed? The crash shows the classic symptoms of Aperture and Final Cut.

If so the easiest thing to do is to reinstall the OS. It won't overwrite any of your user data it will just put a fresh copy of the OS on your disk.

Of course having a good working backup is always a good idea even more in cases like this.

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Answer 6

Inscapes Author

Level 1

10 points

Feb 1, 2013 7:17 PM in response to Frank Caggiano

Hi Frank,

I did install Final Cut Express on this machine; I believe Aperture was crashing before that as well. I just bought this computer from a friend, and there's a copy of MS Office & Toast on it, which he's lost hte serials for; this software would likely not survive an OS re-installl. Does Apple have access to any earlier versions of Aperture?

thanks!

(ps I believe Lion was purchased online as an upgrade to 10.5.6, which I have the system CD for)

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Answer 7

Feb 1, 2013 7:22 PM in response to Inscapes

re-install Lion and all will work .

Earlier version of Aperture won;t fix it it is the interaction between the install of Aperture and Final Cut, once you have the problem the dynamic library that got messed (which is what the crash report shows) has to be put back on the system. The only way to fix that is to either try and dig it out of a backup or install the OS . Installing the OS is by far the easiest way to go.

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