7 Replies Latest reply: Feb 1, 2013 5:33 AM by Steve Taylor1
LaurieAnne2012 Level 1 (0 points)



This keeps popping up when I bought my new macbook pro and download the new itunes.  Without these extensions I can not get any updates or download any purchases.  Help!


Screen Shot 2013-01-31 at 7.40.15 PM.png

MacBook Pro (15-inch Glossy), OS X Mountain Lion (10.8.1)
  • Grant Bennet-Alder Level 9 (56,679 points)

    While the iTunes installer was running, it inspected ALL the extensions in



    ,,, and discovered that one of the extensions already there, named "hpPIuginInit.kext" was not installed there correctly.


    This is a Hewlett Packard Extension, possibly for a Printer. It has NOTHING to do with iTunes.

    In Fact, the message in the box behind says that The Installation [of iTunes] completed successfully.

    >> You should believe it.


    If your Hewlett Packard Printer is not working properly, you should re-install its software.

  • LaurieAnne2012 Level 1 (0 points)

    Thank you for your help!  I removed the HP software and will reinstall it.


    itunes still looks wrong, there are graphics and fonts missing. I have reinstalled a few times.  Any ideas?


    Screen Shot 2013-01-31 at 8.23.29 PM.png

  • Grant Bennet-Alder Level 9 (56,679 points)

    Whenever you might have an installation or disk drive problem, it is a good idea to run Disk Utility.


    In current versions, you can select your Hard drive by Hardware_name and ( Repair Disk ). If it finishes in seven seconds, select your Macintosh_HD and click ( Repair Disk ) again. It should run for several minutes.


    ( Repair Permissions ) is for a very rare problem when Applications will not launch AT ALL. It will not hurt anything, but it rarely fixes anything either. It sometimes generates dozens of messages you can ignore.


    I can understand why you are concerned about that screen. With Justin Beiber and nothing else, it does look broken.

  • LaurieAnne2012 Level 1 (0 points)

    Thanks for trying to help me!


    I ran the disc repair a few times and it is still looking bad, only Justin B is not want I want to see.  Also, when I try to update the apps, this is what happens...  I am connected to the internet and having no server issues.  This is so weird... itunes is falling apart!


    Screen Shot 2013-01-31 at 9.30.49 PM.png

  • Grant Bennet-Alder Level 9 (56,679 points)

    I ran the disc repair a few times and it is still looking bad

    Do you mean:


    a) The Disk Utility ( Repair Disk ) is still reporting errors that it cannot fix _OR_


    b) iTunes is still only showing Justin Beiber ??

  • Steve Taylor1 Level 5 (4,670 points)

    You mean there is a way to prevent Justin Bieber showing up in the iTunes store??