HT1600: Apple TV (1st generation): How to update Apple TV software

Learn about Apple TV (1st generation): How to update Apple TV software
Stewge
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Q: Froze during update what do you do

My Apple TV froze during update, I can't turn off. What do I do?

Posted on Jan 31, 2013 7:44 PM

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Stewge

Q: Froze during update what do you do

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  • by MajorMatt,

    MajorMatt MajorMatt Jan 31, 2013 9:30 PM in response to Stewge
    Level 1 (65 points)
    Jan 31, 2013 9:30 PM in response to Stewge

    Same problem. Update started and stopped half way throught the update bar. It has now been 4 hours.

     

    Do I unpluge it or not ????

  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 1, 2013 5:12 AM in response to Stewge
    Level 10 (104,521 points)
    Apple TV
    Feb 1, 2013 5:12 AM in response to Stewge

    Welcome to the Apple Community.

     

    You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:

     

    Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.

     

    On the other hand you may be able to simply start the update again.

  • by MajorMatt,

    MajorMatt MajorMatt Feb 1, 2013 9:24 AM in response to Winston Churchill
    Level 1 (65 points)
    Feb 1, 2013 9:24 AM in response to Winston Churchill

    Thanks for the reply. I have always enjoyed your posts.

     

    I figured that I would be looking at a restore event for my ATV3 when the update appeared to have frozen.

     

    So since I had nothing to lose I did a hard reboot on the ATV3. (off and on again)

     

    The device restarted and as expected, the update had not been applied.

     

    Did the update again. ( I was surprised at how long the update process took after the download.)

     

    After the update seemed to have completed, The lone white apple icon blinked off the black screen, the TV/Flat screen via HDMI stayed black/blank. After turning the TV off and on and replugging the HDMI cables and still having a blank screen.  I had no choice.

     

    I did another hard reboot on the ATV3.

     

    System started up with no problems and the update took hold.

     

    So to quote Roy and Moss http://www.youtube.com/watch?v=nn2FB1P_Mn8