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iOS 6.1 restore error 14

15294 Views 9 Replies Latest reply: Jan 1, 2014 9:56 AM by jdnkcdog RSS Branched to a new discussion.
sulemanzp Calculating status...
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Feb 1, 2013 12:45 AM

I am using windows 7. when I update my iPhone 4s with manual downloaded iOS 6.1 firmware. iTunes shows an error 14. Please help

iPhone 4S, iOS 6.1
  • AnaMusic Level 9 Level 9 (55,165 points)
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    Feb 1, 2013 12:46 AM (in response to sulemanzp)

    Error 13, 14, 35 and 50 (or -50)

    These errors are typically resolved by performing one or more of the steps listed below:

    1. Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
    2. Put a USB 2.0 hub between the device and the computer.
    3. Try a different USB 30-pin dock-connector cable.
    4. Eliminate third-party security software conflicts.
    5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
    6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
    7. Try to restore from another known-good computer and network.
  • AnaMusic Level 9 Level 9 (55,165 points)
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    Feb 1, 2013 1:07 AM (in response to sulemanzp)

    Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...

     

    Be sure to make an appointment first...

  • Mg Aung Htet Calculating status...
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    Feb 2, 2013 10:14 PM (in response to sulemanzp)

    how did u solve that problem bro!!! Coz i've the same problem while restoring my ipod 4 to ios6.1!! PLZ Help me bro !!!

  • bunty1989 Calculating status...
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    Feb 5, 2013 8:09 AM (in response to Mg Aung Htet)

    I am using windows 7 x64. when I update my iPhone 4 cdma sprint 8gb  with manual downloaded iOS 6.1 firmware. iTunes shows an error 14. i am unable to download ios through itunes bcz its take too long. Please help. thanks in advance

  • TalluriRavi Calculating status...
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    Mar 23, 2013 6:44 AM (in response to Mg Aung Htet)

    Instead of tyring to update click SHIFT+Restore. It will work.

  • Muslim Abdullah Calculating status...
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    Apr 15, 2013 12:58 AM (in response to sulemanzp)

    All you Need is to Download the official firmware from anywhere, copy and put it in the directoryC:\Users\UserName\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates

    and Run itunes click on update(not restore). this will solve your problem.

  • jdnkcdog Level 1 Level 1 (0 points)
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    Jan 1, 2014 9:56 AM (in response to sulemanzp)

    My wife's phone kept repeatedly giving error 14.  I tried the "official" list of fixes that Apple likes to post, but no luck.  I decided to try charging the phone overnight, then try it again.  It worked!  Note that I had to charge it via the wall outlet.  The phone didn't seem to charge via any of the USB ports on any of our computers.

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