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How to change country in App store

I've been fighting with this issue for over several days so I'd appreciate if someone could help me out here.


So I got my new iPad mini about a week ago. While registering it with the iTunes (or maybe App Store, I'm kinda drawing a blank here) it asked me to specify a country. My family originally is from Germany and I speak German, so just for the heck of it, I thought, what if I specify Germany? So I did. Everything installed OK, but then the time came for me to set up the app store to install some apps. And that's when I hit a brick wall.


When I go to App store a popup comes up telling me that some information needs to be entered. I click OK. It then brings me to a window where I'm supposed to specify my payment information -- credit card and such. So I do that. Mind you that I live in US and I specify my US visa card with my US address. When I click Next it tells me that I cannot use this card for this store. It drove me nuts! I even called my bank thinking that my credit card got hacked... they said it's in good standing.


Then if I log out and log back in, the app store has this option "View Apple ID", which I use and then it shows, Country/ Region -- Germany. I click it and it says, "Change country or region". I click it again. Then it says Store - Germany. I click it again and pick United States. Click next. Then confirm EULA, click Next. Now everything looks in English (before it was in German) and I select Visa and type my visa number and then my address and click Next. After which the spinner comes on and after a second or two I get this window (attached) that says,


"Your session has timed out. Please try again. Code: 5107"


User uploaded file


I've been trying again since last week. How long am I supposed to keep trying to start using my new iPad????


PS. I am at a point of bringing it back to a store.... seriously!

Posted on Jan 31, 2013 11:19 PM

Reply
61 replies

Apr 19, 2013 3:04 AM in response to Gimme6

If you choose iTunes and App stores in Settings etc (as I explained previously in this thread) and you choose NZ and enter your NZ Visa info, and you still don't succeed, you will have to phone your local Apple shop and ask for help (even if its nowhere near where you are).


I think you may have omitted a step in the procedure.


I still don't understand why, though, when we travel, we can buy from any ordinary shop in the world using whatever valid bank card we have and issued from any country. I am English, and even though I live in France with a French bank account, I would like to buy apps, films and books in English that are not available on the French iTunes or AppStore. I can't!


Perhaps a competent Apple porte-parole will give the reasons (probably legal issues) for not accepting orders for local products from travellers and ex-pats that don't have a bank account in every country they visit.

Apr 19, 2013 3:15 AM in response to Gimme6

Thanks for your reply, Gimme6.


I've tried everything I'm able to. I even went into town today specially to use a non-mobile device, as someone said you can't do it on an iPhone. I only have an iPad, which of course is also on iOS. Others have said go to Settings ---> iTunes and App Stores, but I have no option of that kind. I have Settings ---> Store but that gives me no options to change what has been suggested.


I use iOS 5.1.1 and am not about to go to 6, as I read about the maps disaster and like maps.

I've gone to Apple Support and am waiting on their reply.


This situation should not exist. It's an Apple fcuk-up that I've paid big $$$ to experience. The one Appleid is required everywhere and so changing customer info. in one place should ripple through to the others or there should only be one place to change it.

Apr 19, 2013 3:49 AM in response to Gimme6

Good grief, I got there in the end.

Apple support came back and said on a mobile device follow:

http://support.apple.com/kb/HT1311


You had summarised this but for me an important step was omitted. So I went to

Settings ---> Store and tapped on the field containing my Appleid. There I changed country, but I also had to sign out after that and then I think I also reconfirmed the change, and made sure to be out of the AppStore app while doing that. Then when going back into the the AppStore I was able to get the App I wanted. It's currently downloading.


The page HT1311 above talks about creating a new Appleid. That is not necessary.


Thanks for your help!

Apr 19, 2013 5:00 PM in response to Gimme6

There are so many things they could do it's hard to know where to start.

But something very easy would be some narrative round the changing countries page, the one that comes up from clicking the flag icon at bottom right hand corner, to tell users that if they really have moved countries then they need to do this, that and bla bla. This is not rocket science.

And some too on the page for updating addresses. Etc etc.

Have a great day!

Oct 7, 2013 1:24 AM in response to Den B.

I am a beginner so please bear with me.

Feeling trapped in the US store with no way back to my local Apple Store,

I turned OFF and ON the iPad and clicked on the store icon and downloaded a free game.

Clicked "free" / install app / enter ID password / open .... and found myself BACK at my local store.

If it works for anyone, please acknowledge for everyone׳s benefit.

Have a nice day.

Sally

How to change country in App store

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