7 Replies Latest reply: Feb 2, 2013 8:01 AM by Linc Davis
joeymuffoletto Level 1 (0 points)

I restarted my computer becuase it had froze up, when I clicked to login it told me that firevault needed to be repaired and click ok to repair so I did. After a second or two another messgae came up telling me an error occured. I NEED HELP! I do not know what to do. Thank you


MacBook Pro, OS X Mountain Lion (10.8)
  • Allan Eckert Level 9 (50,716 points)

    Exactly what error did you get?

     

    Allan

  • joeymuffoletto Level 1 (0 points)

    It says your home folder which is protected by firevault didnt open. It needs to be repaired. To repair and continue logging in click ok. So I do, then another message comes up and says you are unable to login to the user account at this time... logging  into this account failed because an error occured.

     

    I also do not have the orginal startup disks that came with the computer. I have no clue what I did with them. I have the ones for my iMAC but not my Macbook. I am confused becuase I have never used firevault before. I do not know how it could be causing an issue.

  • Allan Eckert Level 9 (50,716 points)

    Take it to the Apple Store for help.

     

    Allan

     

    <Edited By Host>

  • joeymuffoletto Level 1 (0 points)

    I am trying to avoid doing that. That is why I posted on here so I could try and get some advice about what to do. But thanks so much

  • Linc Davis Level 10 (192,629 points)

    What backups do you have?

  • joeymuffoletto Level 1 (0 points)

    None... and now there is a blinking folder with a question mark in the middle of a blank screen... any help with that?? Thanks!!!

  • Linc Davis Level 10 (192,629 points)

    If you want to preserve the data on the boot drive, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.

    There are several ways to back up a Mac that is unable to fully boot. You need an external hard drive to hold the backup data.

    1. Boot into Recovery (command-R at startup) or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”

    How to back up and restore your files

    2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.

    How to use and troubleshoot FireWire target disk mode

    3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.