5 Replies Latest reply: Feb 2, 2013 11:47 AM by Bempa
Bempa Level 1 (0 points)

Help - my Viewer is blank when I match back.  I can hear audio but there's no video.  I've tried all the suggestions I've seen online dealing with Alpha, RGB, Wireframe - to no avail.  Any other ideas?  Thnx!

MacBook Pro, Mac OS X (10.6.7), FCP 7.0.3, Processor 2.8 GHz Intel
  • Michael Grenadier Level 7 (20,340 points)

    Your first troubleshooting step




    what are your clip settings (select the clip in the timeline and hit command-9).  What happens if you double click on the clip in the timeline?  Does it load in the viewer?

  • Bempa Level 1 (0 points)

    Hi Michael,

    Thanks so much for getting back to me!  Double-clicking did load it into my Viewer correctly, however using the Frame Matchback option did not - it still remained black, with all of my markers and audio, just no visual.

    I did not trash my preferences (yet), but I realized after I had posted to Apple that I had made a duplicate copy

    of my project, and so I reverted to that, where everything was fine.  The problem all started when my phone rang and I think I hit a key (or something) then it was offline (all thanks to a telemarketer).


    Would my preferences need to be trashed if it works fine in another project?




    Here are my clip specs:


  • Michael Grenadier Level 7 (20,340 points)

    no, but always a good idea to back up your preferences when they're good so you can restore them when necessary.

  • Bempa Level 1 (0 points)

    My copy of the specs since they didn't appear above: QT Player, 59.94 fps, 960x720, DVCPROHD 720p60, 14.1 MB/sec,

    HD (960x720).

    Thanks for helping out!

  • Bempa Level 1 (0 points)

    Thanks again, Michael - I'll back them up now!  So, I guess there's no telling why my visual went offline, right?