Why a lack of appointment at Apple store?

You can complain here, but nobody will really care. 😁

Exactly what service did you purchase for this?

you purchased a ipad not a service. the apple stores in your area must be busy hint the lack of appointments

The one year limited hardwar warranty and apple care are two different things.

AppleCare Agreement Support

http://www.apple.com/support/applecare/

Regardless, you have to make an appointment on line to see a genius at the apple store

http://www.apple.com/retail/

If you have apple care, you can also call 1-800-APL-CARE

yeah apple care doesnt mean that you can always get an appointment at the apple store. apple care gets you a extra year of hard ware warranty and phone support

JRule83 wrote:

But I did pay extra for applecare.

Yes, but AppleCare does not include walk-in appointments. It includes telephone support.

3.3 Technical Support

During the Coverage Period, Apple will provide you with access to telephone and web--‐based

technical support resources. Technical support may include assistance with installation, launch,

configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving,

and managing files; interpreting system error messages; and determining when hardware service is

required. Apple will provide support for the then--‐current version of the supported software, and the

prior Major Release.

If you want an appointment with a real person, schedule one at the Genius Bar.

the one year of support is for hard ware warranty. EVERYONE can go in to the store that why they're busy

What is it about the ipad you want know?

You may find your answere here:

http://manuals.info.apple.com/en_US/ipad_user_guide.pdf

or here:

http://www.apple.com/support/ipad/assistant/

http://www.apple.com/support/ipad/

You can also sign up for a workshop at an ARS

http://www.apple.com/retail/learn/

JRule83 wrote:

I understand the difference. Perhaps you have not used the service. You can make an

appointment on-line or call. When I go on-line it states that no appoints are available for

group or one on one appointments. I realize they must be busy, but I did purchase one year of support and want to learn more about the ipad. I thought perhaps this site might give me some insight. I used support when I purchased my MAC Air and did not have this problem.

You're not a group and you didn't buy the One-on-One service (at least you don't mention it), so neither would be applicable to you.

Did you try the Workshops button? If so, perhaps they've lost a trainer and just aren't offering workshops right now, or they're booked up with all of the people who got iPads over the holidays.

Regards.

You could've saved a lot of time by mentioning that in the first place.

I would contact the manager of the store.

None of us here are mind-readers. If you don't say that you purchased the One-on-One service - and you didn't, you said only that you purchased AppleCare - there would be no way we would assume that you had. This is not a "basic point", it's critical information to provide if you want people to be able to offer useful advice.

The San Diego UTC store has a room in their Gettng Started with iPad workshop on the 14th at 6PM, by the way. As suggested in regards to the One-on-One service, talk to the store manager.