Previous 1 2 3 4 5 Next 62 Replies Latest reply: Jun 15, 2013 8:25 PM by MilosA Go to original post
  • MilosA Level 1 Level 1 (0 points)

    I was able to reset my password and log on to Amazon from my iPad. I'm having no trouble browsing using my log in.

  • MilosA Level 1 Level 1 (0 points)

    Linc, I'm on the East Coast and am going to bed now. Will check back in the morning.

     

    Again, thanks for your assistance with this weird problem.

     

    M

  • Linc Davis Level 10 Level 10 (158,700 points)

    From the menu bar, select

      

    System Preferences Network

      

    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server, so be prepared to restore the previous settings if that happens.

  • MilosA Level 1 Level 1 (0 points)

    Linc,

    Nothing was checked in the proxy options.

    M

  • ~Bee Level 7 Level 7 (31,130 points)

    I would double check your order history for the days you couldn't get in.  Just in case.

  • MilosA Level 1 Level 1 (0 points)

    Thanks, Bee. The problems have been consistent over the last month or more, and I haven't ordered anything in awhile.

  • Linc Davis Level 10 Level 10 (158,700 points)

    Back up all data.

     

    Launch the Keychain Access application in either of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    Select System from the Keychain list on the left side of the Keychain Access window. Then select Certificates from the Category list. A list of certificates appears on the right. From that list, delete any item that has a red "X" badge on its icon, indicating that the certificate is invalid or untrusted. Also delete anything with "Amazon" in the name. You'll be prompted for your administrator password.

     

    Quit Keychain Access. If you made any changes, test.

     

    If the above steps don't resolve the problem, continue as follows.

     

    Select the text below (not including the blank space at the end of the line), then copy it to the Clipboard (command-C):

     

    www.amazon.com

     

    Launch the Network Utility application in the same way you launched Keychain Access.

     

    Select the Lookup tab and paste (command-V) into the address field. Press return. Post the output that appears below – the text, please, not a screenshot.

     

    Select the Ping tab and do the same. The operation will time out, because Amazon doesn't respond to pings. I'm only interested in the address at the end of the output.

  • MilosA Level 1 Level 1 (0 points)

    I have Time Machine, which is always on. Will this suffice in terms of backing up all data?

     

    Thank you, Linc. This is a big job and I will return to it tonight when I can focus on it. Will report back either tonight or tomorrow.

  • MilosA Level 1 Level 1 (0 points)

    Linc,

     

    It wasn't such a big deal after all. I did what you asked. Here's the data from the Network Utility lookup:

     

     

    ; <<>> DiG 9.6-ESV-R4-P3 <<>> www.amazon.com +multiline +nocomments +nocmd +noquestion +nostats +search

    ;; global options: +cmd

    www.amazon.com.                    889 IN A 72.21.215.232

     

    Regarding Keychain, I deleted two certificates with a red "X" on them (Amazon was not listed at all). The ones I deleted were:

     

    com.apple.kerberos.kdc

    com.apple.systemdefault

     

    Both of these had an expiration date of March 2031.

     

    I still cannot log into Amazon, but I am waiting to contact them until we follow through on these steps.

     

    Thanks.

     

    M

  • Linc Davis Level 10 Level 10 (158,700 points)

    Your System keychain is corrupt. You may be able to restore it from a backup that predates the corruption, if you have one and you know when that was. Otherwise, reinstall and reupdate OS X.

  • MilosA Level 1 Level 1 (0 points)

    Awesome. You found the problem.

     

    Are you saying that Time Machine will give me the option to pinpoint and restore just an earlier version of the System keychain?  Or am I required to restore the entire hard drive to an earlier version? Will I have to do any manual backing-up?

     

    I don't know when the corruption occurred. I would have to go back at least three months to be sure. The process of restoring from a backup is new to me. Is there something I can read to guide me along (so I don't keep bothering you for the nuts and bolts)?

     

    Last question: if I reinstall and reupdate OS X, is it like starting with a brand new computer with nothing on it? Or will it all still be there in Time Machine?

  • Linc Davis Level 10 Level 10 (158,700 points)

    Enter Time Machine and go to the top of the timeline on the right. Move the cursor over the topmost hash mark, which represents your oldest snapshot. What date is shown?

     

    For more details, start at about 1:00 into the video linked below.

     

    Mac OS X: Time Machine Basics

  • MilosA Level 1 Level 1 (0 points)

    The oldest snapshot is March 19, 2011.

  • Linc Davis Level 10 Level 10 (158,700 points)

    What is the latest date at which you can be sure you didn't have the problem?

  • MilosA Level 1 Level 1 (0 points)

    To err on the side of caution I'd say November 1, 2012.

     

    [By the way, after I deleted the two corrupt certificates, I was able to log in to Amazon. But I'm still getting hung up with error messages. Also Safari is much faster.]