2011 MacBook Pro and Discrete Graphics Card

When approaching Apple, it is important keep foremost in your mind that the company has definitely gone above and beyond on this issue, doing more than anyone could reasonably expect to make things right. HOWEVER, that does not mean they owe any of us anything. If you go in there explaining how they suck, well, they just might tell you to f off, but if you go in and say, "I am not saying you owe me anything. This is what happened and people said I should come talk to you about it. If there is nothing you can do, I understand that." And when you say that, you have to mean it and maybe nothing good will happen, but when I did that, something amazing happened to me.

Apple is not like any other company. Show appreciation for that if you can. I was pretty bummed for a long time but when I followed this advice I could hardly believe what a great thing they did to help me out. And now, I notice that Apple is great like that all over the place.

Consider this.. Tim Cook, the current CEO.. offered part of his liver to Steve Jobs. Steve would not accept that, but think of the kind of person who would do that. There is a lot about Tim Cook that is amazing and it is evident to me that his company has made a big time dollar commitment to doing right by its customers. I will be disappointed if this cannot work out for you. Chances are good it will, if you show the right respect.

Good luck.

And trying another store is not a bad idea.

Legal options? Forget it. Apple has fulfilled its legal obligations.

What did they tell you about the reason the warranty was void? They knew the age of the computer when you took it to them.

Is there a detail or two you are not mentioning?

Apple certainly hasn't gone above and beyond .... I'm speaking as an owner of two 2011 17" Mac books ,which between them have had 6 replacement logic boards, who had to endure countless months of BS from apple on the topic before they finally (after more than a year and with multiple class actions in flight) issued a repair programme.

but ... any hoo - i do wonder the same as you ... I

phichong - if Apple has told you the warranty is void they would have said why that was - what was the reason given? ( if they didn't then ask them) other wise the repair programme would in theory be valid.

My Macbook is 3.5 years old and it's apple care expired 6 months ago.

The first time i took it in for repairs was within my first year of ownership and they noted water damage. Since then, I've taken it in for numerous repairs which they never raised it as an issue when repairing it. The last 3 times was due to another known issue which I had helped get reported in the UK media giving them some pretty bad PR. I had the MacBook display stain 3 times, 2 as part of the repair program. The second time they replaced the display, the manager said he had voided my warranty and would not fix it again because the water damage had suddenly become an issue. I told him thats unacceptable and 3 months later, the stains began appearing again. By this time Tim Cook had ackowedlged a problem and started the repair program and I took it in and they fixed it for the 3rd time. It's not my fault they fix it with replacement parts that have the same issue.

Now they won't fix my laptop and I suspect it's more related to trouble I've been causing them instead of actually to do with the "minor" water damage that for 3 years has never been an issue for them in the past.

http://www.bbc.co.uk/news/technology-33311223

*Update*

I called the apple store again to argue my case. I explained the history of the device and how they have fixed it under various repair programs since the noted "minor water damage". The guy over the phone spoke to his manager and basically said i was told the wrong thing and that it would be covered, come pick it up in a few days.

Now, I have had a lot of trouble with this MacBook and I attribute that to it being the 1st Generation of a product refresh. I will say that Apple as company provide the level of after sales support that you just won't find with any other brand. Sure, sometimes it needs the threat of a class action lawsuit before Tim Cook begins reading these forums and makes a decision but from my experience with other companies, once apple recognise they have done wrong, they do go out of their way to fix it.

Anyway, to anyone who finds themselves in my situation. Keep calling and escalate it. They will fix it if you speak to the right person.

Glad it worked out. Sometimes it does take a little patience and a call back to speak to someone else, but, in my experience, Apple generally do the right thing and once repairs are in process, their level of communication is excellent.

water damage?

I had to learn about that one the hard way. I figured laptops are made to have stuff spilled on them. The are more like a toaster than they a waterproof watch.

I disagree with your comments about threats. I think that is the worst thing you can do. It's the wrong direction.

Install Linux and disable the discrete graphics card.

I got same problem on last week (MCBPRO late 2011) , unfortunately extended program was expired, have no idea what to do with this. Authorized service center asks for new logic board for 900 $.

Just dont buy macs again! Simple. My Macbookpro late 2013 gave upon the logic board after 2.5 years and they are asking for $700 to replace it. Pure crap.

I'm having this exact same issue right now. How did you fix it?

Where are you from? How did you get this replace?

Posting your question on a thread with 895 pages of responses is futile at best. You have far better chance of getting help if you start you thread for your problem.

Read my reply above your post above your post. It applies to you also.

I agree, the point of posting to a 4 year old Megathread with 895 pages only highlights the significance of this issue and how many people are affected.