abelliveau

Q: 2011 MacBook Pro and Discrete Graphics Card

I have an early 2011 MacBook Pro (2.2 GHz Intel Core i7, 8 GB 1333 MHz DDR3 memory) running OS 10.8.2.  It has two graphics components: an AMD Radeon HD 6750M and a built-in Intel HD Graphics 3000. Since I've had the computer, the screen would get a blue tint when the computer switched between them.

 

However, as of two days ago, the problem has become substantially more severe.  The computer was working fine, when all of a suddent the screen when completely blue.  I had to force restart the computer.  Since then, the screen has gone awry on numerous occassions - each time necessitating a hard reset.

 

I installed gfxCardStatus, and have discovered that the computer runs fine using the integrated card, but as soon as I switch to the discrete card - the screen goes .

 

I am just wondering what my options are (any input on any of these would be appreciated!):

 

1) Replace the logic board.  Would this necessarily fix the issue?

 

2) Is there any way to "fix" the graphics card? 

 

3) Keep using gfxCardStatus and only use the integrated graphics card.  This is definitely the easiest/cheapest option, but to have such a computer and not be able to use the graphics card seems like a real shame.

 

4) Is there any other alternative?

 


MacBook Pro, OS X Mountain Lion (10.8.2), 2.2 GHz Intel Core i7, 8 GB memory

Posted on Feb 1, 2013 4:45 PM

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Q: 2011 MacBook Pro and Discrete Graphics Card

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  • by rennyz27,

    rennyz27 rennyz27 Nov 30, 2014 4:42 PM in response to abelliveau
    Level 1 (9 points)
    Nov 30, 2014 4:42 PM in response to abelliveau

    Still more new people, wow..

     

    Search online for the relevant information. Take action. 5900 plus needed. Also, please take these steps:

    1. Call Apple Support or make an appointment with an Apple Genius and have them send a report to the higher level engineering team - This is the best thing you can do for now, we need more reports. Before calling, you need to set up a support ticket at Expresslane.

     

    2. Send in Feedback using the Feedback form, I think Apple is obligated to read the feedback they get.

  • by D3us,

    D3us D3us Nov 30, 2014 4:59 PM in response to dim58
    Level 1 (0 points)
    Nov 30, 2014 4:59 PM in response to dim58

    I can hook you up to someone in Greece repairing macbooks if you want.

  • by philux,

    philux philux Dec 1, 2014 3:02 AM in response to abelliveau
    Level 1 (0 points)
    Dec 1, 2014 3:02 AM in response to abelliveau

    I've had the same issue happen with my early Macbook Pro 2011. Just took it in store to have a "Genius" look at it.

     

    The manager denied any issues with the MBP 2011 while a couple Geniuses would both admit it and said they have had multiple MBP 2011's through there for repairs every day for the past few months.

     

    Mine happened a few months ago, I updated to Mavericks (format, clean install) and the battery died instantly during install after only 103 cycles, I did a full cycle every 2 months too. Few days after the update the battery swelled and broke my touchpad.

     

    On top of this, the system is so slow it is unusable, (10min boot, 5 min to open Finder, mouse lags) plus it also has the GPU issue after all this now too...the display corrupts and is unreadable after it gets to a certain temperature.

     

    It ran buttery smooth with Snow Leopard up to Mountain Lion.

     

    From my research, there are 2 underlying problems.

    1. The GPU soldering job is sub-par, which causes graphical glitches when the chip becomes unseated.
    2. Some MPB 2011's use an older SMC chip which seem to be incompatible with Maverick's aggressive power consumption (it refuses to put RAM into virtual memory and instead uses CPU to compress it, thus needing more power). Other older MPB's also suffer from Maverick's battery death because of their older SMC. Apple has been hiding this by replacing your SMC when you get the battery replaced.

     

    It seems most at some point will experience the first problem with MPB 2011, the unlucky ones (such as myself) with leftover SMCs in our Macbooks also have to bear the brunt of instant battery failures when upgrading past Mountain Lion and our Macbooks are forced to behave as though they had the newer SMC chip inside.

     

    The GPU soldering failure is because Apple decided to not use Mercury to adhere to "environmental standards"...how stupid! The other 99% of the laptop isn't environmentally friendly, so why skimp on the part that requires a toxic ingredient the most?

     

    This is by far the worst technical product I have ever purchased, and am regretting it completely. Work and time lost, plus copping flak from Apple Managers who will never admit to anything that can be found online.

     

    A shame Apple are ignoring this widespread issue as it will most likely affect share prices to support such a large product recall. What about your users, the ones that put you where you are today?

     

     

     

    <Link Edited by Host>

  • by Yakrom,

    Yakrom Yakrom Nov 30, 2014 9:25 PM in response to abelliveau
    Level 1 (0 points)
    Nov 30, 2014 9:25 PM in response to abelliveau

    My MBP (15-inch, early 2011) image start giving problems, initially to restart the mac the problem was solved, but after upgrading to Yosemite screen did not return to work at all, by presenting it in the store I reported the following:

     

    1. The problem is verified.

    2. It was determined that AST-MRI reports that the Airport card is absent.

    3. We have determined a fault in the Main Logic Board. The problem is the video chip.

     

    To make matters worse after 6 days of standby MacStore tells me that even if the fault is factory can not do anything about it because the core of Mac has not told them to do in these cases, so if I paid $ 1,495.49 would repair the damage and could have my MBP running again to get my information.

     

    To do in this case? The MBP is completely ruined?

  • by Yannis S,

    Yannis S Yannis S Nov 30, 2014 10:53 PM in response to D3us
    Level 1 (0 points)
    Nov 30, 2014 10:53 PM in response to D3us

    Please tell me, I am in Athens.

  • by MGSH,

    MGSH MGSH Dec 1, 2014 12:37 AM in response to abelliveau
    Level 1 (4 points)
    Dec 1, 2014 12:37 AM in response to abelliveau

    So I've been trying to book a Genius Bar appointment, to no avail (none available in their London stores) and look what I stumbled across:

     

     

    MacBook Pro (15-inch, Mid 2010):

    Intermittent black screen or loss of video

    Apple has determined that a small number of MacBook Pro (15-inch, Mid 2010) computers may intermittently freeze or stop displaying video on the built-in display or on an external display connected to the MacBook Pro. In this situation, you may also see a restart warning message before the video is lost or the display turns black or gray.

    • OS X v10.8 Mountain Lion:
      • A software update is not required. Select one of the service options listed in the Service Options section below.
    • OS X v10.7 Lion:
      • Choose Software Update from the Apple () menu to update OS X to version 10.7.3 or later. If the symptoms persist after installing the update, select one of the service options listed in the Service Options section below.
    • OS X v10.6 Snow Leopard:
      • Choose Software Update from the Apple () menu to update OS X to version 10.6.8. Then, install MacBook Pro Video Update 1.0 (Snow Leopard). If the symptoms persist after installing the update, select one of the service options listed in the Service Options section below.
    Service Options
    • Apple Retail Store. Set up an appointment with a Genius.
    • Apple Authorized Service Provider. Find one here.
    • Apple Technical Support. Contact us for local service options.
    Apple will run a software diagnostic test to determine if your computer qualifies for service for this issue.

    Learn more

    Note: If your 15-inch MacBook Pro is not experiencing any of these symptoms, you do not need to contact Apple.Apple will service affected 15-inch MacBook Pro computers free of charge until three years from date of purchase. This worldwide Apple program does not extend the standard warranty coverage of the affected MacBook Pro.Last Modified: Nov 8, 2014

     

     

    (I removed the links to avoid incurring the wrath of the moderators)

    How come they acknowledge an issue with the 2010 MPB but keep schtum about the 2011!? And since 2010 is long gone those users a left high and dry like the rest of us!

  • by D3us,

    D3us D3us Dec 1, 2014 1:01 AM in response to Yannis S
    Level 1 (0 points)
    Dec 1, 2014 1:01 AM in response to Yannis S

    send me an email.

  • by D3us,

    D3us D3us Dec 1, 2014 3:01 AM in response to philux
    Level 1 (0 points)
    Dec 1, 2014 3:01 AM in response to philux

    philux wrote:

     

    The GPU soldering failure is because Apple decided to not use Mercury to adhere to "environmental standards"...how stupid! The other 99% of the laptop isn't environmentally friendly, so why skimp on the part that requires a toxic ingredient the most?

     

    This is by far the worst technical product I have ever purchased, and am regretting it completely. Work and time lost, plus copping flak from Apple Managers who will never admit to anything that can be found online.

     

    <Link Edited by Host>

     

    Mercury? for soldering?

    You meant lead I suppose?

    And yes, Apple profiles itself as green, which it totally is NOT.

    If not alone for the "(NONE) repairability" of many new models.

     

    Still can't believe people keep worshipping them....

  • by MGSH,

    MGSH MGSH Dec 1, 2014 1:18 AM in response to D3us
    Level 1 (4 points)
    Dec 1, 2014 1:18 AM in response to D3us

    "Still can't believe people keep worshipping them...."

     

    -Only the because hardware failure/Wall of Silence hasn't affected them - yet.

  • by Yannis S,

    Yannis S Yannis S Dec 1, 2014 1:24 AM in response to D3us
    Level 1 (0 points)
    Dec 1, 2014 1:24 AM in response to D3us

    Where??...I cannot see your email.

  • by D3us,

    D3us D3us Dec 1, 2014 1:28 AM in response to Yannis S
    Level 1 (0 points)
    Dec 1, 2014 1:28 AM in response to Yannis S

    Login, right click my name

  • by D3us,

    D3us D3us Dec 1, 2014 2:05 AM in response to Yannis S
    Level 1 (0 points)
    Dec 1, 2014 2:05 AM in response to Yannis S

    Yannis S wrote:

     

    Where??...I cannot see your email.

     

    Oops, sorry.

    Just keep mouse on my name a few seconds.

    A window will pop-up.

  • by Csound1,

    Csound1 Csound1 Dec 1, 2014 2:13 AM in response to philux
    Level 9 (51,497 points)
    Desktops
    Dec 1, 2014 2:13 AM in response to philux

    philux wrote:

     

    The GPU soldering failure is because Apple decided to not use Mercury to adhere to "environmental standards"...how stupid! The other 99% of the laptop isn't environmentally friendly, so why skimp on the part that requires a toxic ingredient the most?

    In most of the world (including the EU) the use of solder containing lead is banned. It's poisonous and has killed millions of people.

     

    And you want Apple to start using it, really?

  • by point918,

    point918 point918 Dec 1, 2014 2:25 AM in response to obwianMacobi
    Level 1 (0 points)
    Dec 1, 2014 2:25 AM in response to obwianMacobi

    Obwian -- many thanks for the information.

  • by akamyself,

    akamyself akamyself Dec 1, 2014 2:44 AM in response to Csound1
    Level 1 (0 points)
    Dec 1, 2014 2:44 AM in response to Csound1

    Csound1 wrote:

     

    philux wrote:

     

    The GPU soldering failure is because Apple decided to not use Mercury to adhere to "environmental standards"...how stupid! The other 99% of the laptop isn't environmentally friendly, so why skimp on the part that requires a toxic ingredient the most?

    In most of the world (including the EU) the use of solder containing lead is banned. It's poisonous and has killed millions of people.

     

    And you want Apple to start using it, really?

    and of course your have plenty of links to back what you're speculating on, "millions of people".

     

    customers/users just expect from a company like Apple to sell expensive "pro" products without flaws. If they stop using lead, they should make sure that whatever they using instead won't jeopardize their product's quality.

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