Q: 2011 MacBook Pro and Discrete Graphics Card

aixgeek wrote:

 

It is also interesting that Apple is replacing AMD Radeon graphics adapters on 27" iMacs sold between May 2011 and October 2012; they acknowledge a problem with the iMacs but not with the MacBooks ... go figure.

That's because they have an exchangable videocard in it.

On the macbooks it's a chip soldered to the motherboard, not that easy to exchange.

D3us wrote:

 

aixgeek wrote:

 

It is also interesting that Apple is replacing AMD Radeon graphics adapters on 27" iMacs sold between May 2011 and October 2012; they acknowledge a problem with the iMacs but not with the MacBooks ... go figure.

That's because they have an exchangable videocard in it.

On the macbooks it's a chip soldered to the motherboard, not that easy to exchange.

My understanding is that the soldering is defective.  Are you saying Apple should only take care of defects when they are easy to fix?

Hi aixgeek,

D3us didn't say they SHOULD, but that they ARE..

kayazuki wrote:

 

Hi aixgeek,

D3us didn't say they SHOULD, but that they ARE..

Haha ... my bad.  Apple is only taking care of defects that are easy to fix.  In the meantime, I'm stuck with a $2000 paperweight.

Hello,

+1 here with a macbookpro8.2.

Sometimes I got a blue screen when video cards switch, and yesterday a black one with impossibility to reboot (grey screen...).

Apple is probably making AMD pay the bill for that replacement as well. 

I've seen 2012 and 2013 MBPs glitching under Yosemite at work. So maybe...

If that comes to pass, there won't be much goodwill, trust or sympathy for Apple coming from those of us they left out in the cold.

Maybe they'll wish they had treated us a little better if 2012+ user's voices are added to ours down the line.

D3us wrote:

 

hype1 wrote:

 

I receive tens of email a day of notifications of people complaining in this thread but I would like to thank Apple today! My Macbook Pro, Late 2011, 17 inch, was on repair last week due to this issue and although I was very worried it would cost me 600 euro's after reading this thread, I am now happy to let you guys know that my logic board replacement was done for free! I guess due to customer protection, or Apple might just admit this problem exist. I'm located in The Netherlands by the way...

 

My trust in Apple is restored for now. Hope you all will have your costs covered as well.

 

(Oh... how good it feels to type this on my own mac again...)

 

Best of luck!

 

That's beacuse Dutch warranty states that a product should have a reasonable lifespain.

They were forced by Dutch consumer law/organisations, it's this sentence that saved you from paying:

 

"Verwachte levensduur van het product (geen vaste duur). De verkoper moet op de hoogte worden gesteld binnen een redelijke termijn na ontdekking van het gebrek."

http://www.apple.com/nl/legal/statutory-warranty/

 

This is a matter of hit and miss. I had a short and unpleasant conversation with Margaret Lordan (Executive Relations EMEIA, Apple Distribution International

00353 21 428 3026, lordan.margaret@apple.com) who basically told me that Apple does not consider itself bound by Dutch consumer laws. This was confirmed by the CEO of Microfix, Amsterdam, who simply rejected my case as 'bad luck' and hides behind Apple guidelines, and Rick de Wit from MacCity who even refuses to respond, and systematically rejects registered mail. I think you are extremely lucky if you find an employee of Apple or an AASP who does honour Dutch consumer law, and acts accordingly.

<Edited By Host>

I don't know about Dutch law but under UK law Apple would not generally be liable, the Sale of Goods Act (the law) places the responsibility on the retailer. So unless bought from an Apple retail store the claim would be against someone else. I am unclear who is responsible in the case of an online purchase.

In The Netherlands

What if the seller disregards my complaint?

Send the seller a letter with your complaint. Describe the solution and how you expect the seller to comply with it. Give the seller 3 weeks to reply. It is best to have the letter sent registered. The letter should also describe any suffered damages and what actions will follow if the matter is not resolved. Request a written answer to prevent the seller from calling you. Also it might be necessary to build up a case. If the seller has an official complaint procedure, make sure you follow this when sending your complaint. Do not use the online “contact form” as you will not get a confirmation of receipt.

If after four weeks you have not received an answer or the answer is not to your satisfaction, you can file a formal complaint via “de geschillencommissie”. Please note, you can only file a complaint if you have written a letter to the seller.

If the seller is not affiliated to “de geschillencommissie”, you can enable legal aid. You can check if the seller (or its branch organization) is affiliated with the geschillencommissie.

eezacque wrote:

This is a matter of hit and miss. I had a short and unpleasant conversation with Margaret Lordan (Executive Relations EMEIA, Apple Distribution International

00353 21 428 3026, lordan.margaret@apple.com) who basically told me that Apple does not consider itself bound by Dutch consumer laws. This was confirmed by the CEO of Microfix, Amsterdam, who simply rejected my case as 'bad luck' and hides behind Apple guidelines, and Rick de Wit from MacCity who even refuses to respond, and systematically rejects registered mail. I think you are extremely lucky if you find an employee of Apple or an AASP who does honour Dutch consumer law, and acts accordingly.

 

<Edited By Host>

So, in fact, they consider themselves "above the law"?

Great attitude, selling your products in a country but not follow the rules applying in it.

If they don't care for the law, what would they care for their customers???

Think you are even extremely lucky Apple fixing sometthing under warranty for free.

If they can find any excuse not to....

@Csound1: you're right. The contract is between you and the seller.

The first year warranty has to be covered by the manufacturer.

The 2nd year by the seller if the manfucacturer won't cover it.

But tbh, never had any problems with that overhere with things like TV, HiFi, household stuff, car etc....

Also in PC land no problem at all.

At least with my supplier.

If it breaks within 2 years, bring it in, get's exchanged immediately if in stock or send out for repair if not available (anymore).

HDD's and SSD's even 3, some 5, up to 10years depending model/brand. Memory 5-10 years etc...

Only Apple seems to have a problem with warranties and/or rules.

D3us wrote:

 

eezacque wrote:

This is a matter of hit and miss. I had a short and unpleasant conversation with Margaret Lordan (Executive Relations EMEIA, Apple Distribution International

00353 21 428 3026, lordan.margaret@apple.com) who basically told me that Apple does not consider itself bound by Dutch consumer laws. This was confirmed by the CEO of Microfix, Amsterdam, who simply rejected my case as 'bad luck' and hides behind Apple guidelines, and Rick de Wit from MacCity who even refuses to respond, and systematically rejects registered mail. I think you are extremely lucky if you find an employee of Apple or an AASP who does honour Dutch consumer law, and acts accordingly.

 

<Edited By Host>

 

So, in fact, they consider themselves "above the law"?

Great attitude, selling your products in a country but not follow the rules applying in it.

 

If they don't care for the law, what would they care for their customers???

Think you are even extremely lucky Apple fixing sometthing under warranty for free.

If they can find any excuse not to....

 

@Csound1: you're right. The contract is between you and the seller.

The first year warranty has to be covered by the manufacturer.

The 2nd year by the seller if the manfucacturer won't cover it.

 

But tbh, never had any problems with that overhere with things like TV, HiFi, household stuff, car etc....

Also in PC land no problem at all.

At least with my supplier.

If it breaks within 2 years, bring it in, get's exchanged immediately if in stock or send out for repair if not available (anymore).

HDD's and SSD's even 3, some 5, up to 10years depending model/brand. Memory 5-10 years etc...

 

Only Apple seems to have a problem with warranties and/or rules.

As I said, I do not know where liability lies under Dutch law, if it is the same as UK law then Apple would not be liable (unless they were also the retailer), but it would be fair to check before criticising them for ignoring a law which may not actually be applicable (as per the UK).

Anyone know?

I have had this problem frequently on my early 2011. I've had the logic board replace once because of it and it has been happening frequently with the new board.

My daughter's 2011 MBP has been at Apple for a week. They have replaced the logic board, but say that the problem still occurs when booting from her hard drive. It does not occur when booting from a clean install on their network. So the tech is concluding that this is a software problem and is recommending a wipe of the disk. Has anyone heard of this issue being caused by software? My inclination is that it is a hardware problem that doesn't show up until there are more processes running.

Also, she had upgraded to Yosemite. Are there reports that the problem is worse under Yosemite?

Tell them NO it is definitely a hardware problem. I have an mbp mid 2012, I wiped and did everything and the problem still persisted. It is not at all a software issue.