Q: 2011 MacBook Pro and Discrete Graphics Card
-
Dec 10, 2014 4:33 AMby kayazuki,hype1 wrote:
Noooooo F-ING Noooooo!!! ONE DAY my repair lasted and now I have the same freaking problem again!!! also Apple did not offer a free repair. It was Consumer law in The Netherlands that forced Apple to do it.
Can't work and record music for 3 weeks already. This is devastating!!! My trust in Apple is crushed.
Mogge Hype1,
If you're in the Netherlands, search for "appleparts macbook video reparatie". They don't specifically mention "reflow", but it looks like their station can do that. I drove to Schelle (right next to Antwerp) to D3us (you can find a post of him on page 699 in this topic, hover his ID to see his email).
He is extremely skilled, has a lifetime of experience in this field and he's a LOT cheaper.
You most likely have a reflow problem, like virtually the whole range of 2011 MBPs, and he can fix that with an extremely high success rate.
Groet,
Marcel
-
Dec 10, 2014 5:01 AMby Csound1,kayazuki wrote:
If you're in the Netherlands,
This should be read. It's the Dutch equivalent to the UK Sale of Goods Act.
Directive 99/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees.
Contracts of sale
Consumer goods must be in conformity with the contract of sale.
Goods are deemed to be in conformity with the contract if, at the moment of delivery to the consumer:
- they comply with the description given by the seller and possess the qualities of the product which the seller has held out to the consumer as a sample or model;
- they are fit for the purposes for which goods of the same type are normally used;
- they are fit for any particular purpose for which the consumer requires them and which was made known to the seller at the time of conclusion of the contract, and accepted by the seller;
- their quality and performance are satisfactory, given the nature of the goods and taking into account the public statements made about them by the seller, the producer or his representative.
The seller is liable to the consumer for any lack of conformity which exists when the goods are delivered to the consumer and which arises within a period of two years from delivery. However, the lack of conformity cannot be accepted if, at the moment of conclusion of the contract of sale, the consumer knew or could not reasonably have been unaware of the lack of conformity.If the goods are not in conformity with the public statements made by the seller, the producer or their representative, the seller will not be liable if they show that:
- they did not know and could not reasonably know the statement in question;
- they corrected the statement at the time of sale;
- the decision to buy the goods could not have been influenced by the statement.
Any lack of conformity resulting from incorrect installation of the consumer goods is deemed to be equivalent to lack of conformity of the goods if installation forms part of the contract of sale of the goods and the goods were installed by the seller or under their responsibility. This applies equally if the product, intended to be installed by the consumer, is installed by the consumer and the incorrect installation is due to a shortcoming in the installation instructions.Any lack of conformity becoming apparent within six months of delivery will be presumed to have existed at the time of delivery, unless:
- proof to the contrary is furnished;
- this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
When a lack of conformity is notified to the seller, the consumer will be entitled to ask:
- for the goods to be repaired or replaced free of charge within a reasonable period and without major inconvenience to the consumer;
- for an appropriate reduction to be made to the price, or for the contract to be rescinded, if repair or replacement is impossible or disproportionate, or if the seller has not remedied the shortcoming within a reasonable period or without major inconvenience to the consumer.
And this (while apocryphal) is not very helpful.
Adventurer writes in Financial & Legal
Hello all,
I bought a blender (brand is Princess) from It's (shop franchise) and it broke on its first use. It has been sent away for repair and it is now well over one month and it has not been returned. Under the Sale of Goods Act in the UK I could get my money back immediately, but apparently in Holland it is not like that at all. They can send it away for repair and they are not obliged to give me back my money. It is difficult for me to find out what the actual law is in Holland without having to join and pay to the Consumenten Bond, which I do not feel like doing. Does anyone know the actual Act and what my rights are?
I have approached the manufactuer Princess as well and they will not give me my money back. The shop It's is extremely rude in its approach in that they do not care that I had to buy another blender anyway (not from them by the way of course) and under the terms of the guarantee it can be repaired during a period of two years. So, basically, I have given them forty euros and I have got nothing in return, except for losing money and a lot of bother. Seems a bit odd that people in Holland have no rights regarding the Sale of Goods doesn't it?
-
Dec 10, 2014 4:52 AMby carl wolf,"The only way I see Apple making money is going down Microsoft's path...licensing their operating system..."
Evidently, you are unaware that Apple tried this a couple decades ago. Too, you do not seem to realize that more than half of Apple's revenue is produced by the iPhone products.
-
Dec 10, 2014 4:57 AMby vasilis1977,Wanna hear our story????
We are one small company.
Everything inside us is Apple. We Even have a fully working eMac from 80s, i was just a kid then but this machine is still working fine!
3 Years ago we bought 2 Macbooks Pro late 2011 15'' at about 4000 euros.
at this very moment i type this message none of them is working!
One MCBP has already changed 1 GPU without paying apple and now after fighting around with apple support we managed to get one more GPU for free for the same MCBP for its second repair. But meanwhile and while the first MCBP is still at this very moment on Apple Support for second time, the other MCBP also failed!!!
So from 2 laptops we had, both of them failed and one of them failed 2 times!
But the funny think is that Apple Support told us that fails from now on must be paid. No more free GPUs!!!!!!
Apple, all these machines fail because they have a poor design, and you want us to pay every 3months to one year a new logic board?????
In our company the fail ratio of MCBP logic board is 150% in 3 years and raising!
Apple, you have lots of fans. Here is a chance for you to make even more and make us become more loyal to you:
Support and fix all ''2011 MacBook Pro'' affected macs
If you dont, its you that push as to other solutions-other systems
We as a a company we have decided the following:
As long as Apple ignore us,
for every new MAC that fails we will replace it with a new DELL that offers 5 years next business day on site support!
NOT A SINGLE CENT TO APPLE AGAIN
-
Dec 10, 2014 5:09 AMby kayazuki,Hi Csound1
Csound1 wrote:
This should be read. It's the Dutch equivalent to the UK Sale of Goods Act.
The seller is liable to the consumer for any lack of conformity which exists when the goods are delivered to the consumer and which arises within a period of two years from delivery.
Doesn't that last part ruin it a bit for all us victims..?
I mean, referring to all machines that are out of warranty already and older then 2yrs?
-
Dec 10, 2014 5:16 AMby Csound1,I have found it difficult to find much intelligible info regarding the Dutch consumer laws, but what little I have found doesn't seem promising.
Here's a link to a Dutch Civil Law site.
It does seem that UK consumer law is wider ranging and longer lived than the EU minimums (which is what Dutch law seems to be) but I am no expert
-
Dec 10, 2014 5:17 AMby kayazuki,vasilis1977 wrote:
NOT A SINGLE CENT TO APPLE AGAIN
Hear hear!
Just this 'vacuums' (otherwise it gets censored) so much:
carl wolf wrote:
... more than half of Apple's revenue is produced by the iPhone products.
Could it be possible that they honestly don't care about this huge problem because of their money making iPhone business...?
-
Dec 10, 2014 5:30 AMby hype1,kayazuki wrote:
Mogge Hype1,
If you're in the Netherlands, search for "appleparts macbook video reparatie". They don't specifically mention "reflow", but it looks like their station can do that. I drove to Schelle (right next to Antwerp) to D3us (you can find a post of him on page 699 in this topic, hover his ID to see his email).
He is extremely skilled, has a lifetime of experience in this field and he's a LOT cheaper.
You most likely have a reflow problem, like virtually the whole range of 2011 MBPs, and he can fix that with an extremely high success rate.
Groet,
Marcel
Thanks, Antwerp is pretty near from my place actually. But first I'll hand it over to Apple once again... The more fails they receive and register, the better.
-
Dec 10, 2014 7:12 AMby RenardFJ,Alright, got my MBP back today and so far it runs very smoothly. I might even say smoother than ever before. The reballer replaced the graphics chip, resoldered it, replaced the thermal paste and cleaned the machine from the inside. He also ran extensive tests for a day and no issues came up. Obviously this is only short term, I'll keep you posted on how it works in the long run.
-
Dec 10, 2014 7:35 AMby jalynn2,My daughter got her MacBookPro back from the Apple store yesterday afternoon with a new logic board and a wiped hard drive (back to clean install of Yosemite). It seemed to be working until she restored the latest backup from Time Machine, and the distorted graphics problem immediately reappeared on the login screen after reboot. The genius bar tech had said it was a software issue, and predicted that this might happen.
I had her start another clean install of Yosemite, and we will copy files/apps selectively from Time machine. I don't know what to make of it at this point. She will be home for 3 weeks beginning this weekend, so I will work on it when the machine is at home.
-
Dec 10, 2014 7:46 AMby eezacque,Csound1 wrote:
kayazuki wrote:
If you're in the Netherlands,
This should be read. It's the Dutch equivalent to the UK Sale of Goods Act.
Directive 99/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees.
Contracts of sale
Consumer goods must be in conformity with the contract of sale.
The problem is that there is no way to effectively enforce this act: no lawyer is interested in taking up a case for a relatively small amount of euros, and, in addition, the notion of conformity remains undefined. It is not generally agreed how long a EU2500 laptop is supposed to last, so Apple and associated service providers usually get away selling lemons for a premium...
-
Dec 10, 2014 8:11 AMby eezacque,kayazuki wrote:
Hi Csound1
Csound1 wrote:
This should be read. It's the Dutch equivalent to the UK Sale of Goods Act.
The seller is liable to the consumer for any lack of conformity which exists when the goods are delivered to the consumer and which arises within a period of two years from delivery.
Doesn't that last part ruin it a bit for all us victims..?
I mean, referring to all machines that are out of warranty already and older then 2yrs?
The text quoted is from a European act. The Dutch act is stricter, in that it does not impose this 2-year limit. In both cases, the law is completely academical, as there are no means by which it can be enforced.
-
Dec 10, 2014 12:59 PMby sylvaind44,Hi henser87,
I have been playing with the extensions over the last couple of days and following the post by Matt Williamson I have filtered my critical extensions down to:
- AMD6000Controller.kext
- AMDRadeonX3000.kext
If both of these are removed, I can boot but with all of the issues I mentioned previously (although the brightness appears to have fixed itself). Laptop itself still running in some degraded graphics mode and thinks it is running on an external display. If either of these files is returned to /S/L/E then I fail to boot. Interestingly adding one file at a time I get a different response. Adding only AMD6000Controller.kext the boot appears to hang at the grey screen with apple logo and does not proceed. Adding only the AMDRadeonX3000.kext I get blue screen with thin vertical grey lines. utcome appears different to Matt, maybe as my card is the 6490M using the X3000 extensions. Once booted and running kextstat | grep AMD (and ATI) I only have AMDSupport.kext loaded.
Anyone have any further ideas to troubleshoot this?
