Q: 2011 MacBook Pro and Discrete Graphics Card

So what does it take to get a state included in the class action lawsuit?

Are you a lawyer? An expert in class action lawsuits?

Every BBB complaint filed goes to Apple for a response, so at least file a BBB complaint so that Apple is notified of your problem, and so its BBB rating goes from A to F if your complaint isn't resolved.

Filing a complaint with the BBB creates a record of these issues with faulty Apple products.

For every complaint that's unresolved the rating goes down.

Look at all the BBB complaints against Apple to date and how many were resolved.

If they hadn't been resolved, Apple's BBB rating wouldn't be an A,

and certainly deserves to be an F now with this issue ongoing.

Where is branched discussion indicated in statement at top of this post? - "Branched to a new discussion"
When I click on "discussion" text link, page opens that says -

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Access to this place or content is restricted. If you think this is a mistake, please contact your administrator or the person who directed you here.

Add me to the list.

My 15 inch macbook pro has also failed.

I went to the apple store was quoted 545 (Canadian dollars) to repair the logic board.

Another one here in Sydney, Aus.

My logic board was replaced in September 2014, exhibited all the same issues for a day last week but resolved itself after leaving it off over night.  I was working away 2 nights ago and the machine crashed with a corrupt screen and nothing is bringing it back this time.

I get a stripped apple logo on power on, then a white screen, fans blowing full belt.

Booked an appointment with the Genius Bar on Satuday, for what it's worth.

No, Darrell, I'm neither a lawyer, nor an expert in class action lawsuits.  I am familiar with the BBB, and the complaint process.  There is no intersection between the lawsuit and the BBB.  If you've read the lawsuit - it is online - you'll discover that there is not a single reference to the BBB.  By the way, Darrell, what is Apple's BBB rating?  Regardless, if you want your state to be included in the lawsuit, you'll need to contact an attorney, and discuss the procedure.

Darrell Stall wrote:

 

Where is branched discussion indicated in statement at top of this post? - "Branched to a new discussion"
When I click on "discussion" text link, page opens that says -

Unauthorized

Access to this place or content is restricted. If you think this is a mistake, please contact your administrator or the person who directed you here.

That discussion is restricted to moderators only.

It doesn't make sense that if there's already a class action lawsuit, I have to contact a lawyer and pay them to bring litigation for me against Apple all by myself.

I doubt that most Apple customers have deep enough pockets for that or are stupid enough to spend $1000s in legal fees over a $2000 product, which is probably what Apple, like all corporate companies, count on.

It's my understanding that the current class action lawsuit is being handled by a law firm in DC. Originally it only covered CA and FL, but recently it seem to have been expanded to include IN and a few other states.

So why are those states only being covered and not all?

I've emailed the law firm and requested that TX be included but haven't heard back.

Perhaps there have to be enough complaints in a given state to warrant inclusion from the law firm's POV.

Apple's BBB rating is on the Apple BBB page at link I posted. Go to that link, and you can see for yourself.

Currently it's A (not A+) because most if not all complaints against Apple have been "closed", resolved.

But we all know that if the 1000s upon 1000s who are having this problem with 2011 MBPs filed a BBB complaint against Apple, Apple would be inundated with such complaints to which Apple would have to respond favorably in order to retain its A rating.

Of course Apple doesn't have to respond, but then there would be no resolutions, and no A grade rating.

And of course, there's no guarantee that Apple won't continue to sit on its hands regardless, but its worth a try and is a way of getting the problem in front of someone at Apple's corporate office.

And yes, I know that BBB complaints alone won't force inclusion in the class action lawsuit. I never meant to imply such, only to suggest that putting pressure on Apple with BBB complaints could be a step in that direction, a way for the DC law firm to easily see the numbers of complaints from each US state.

As with everything else in post 1890-1920s corporate consumer "new" American culture (Land of Desire by William Leach), it's all about volume numbers and bottom line money.

Darrell Stall wrote:

 

But we all know that if the 1000s upon 1000s who are having this problem with 2011 MBPs filed a BBB complaint against Apple,

How many people are having this problem?

I've done this repair 3 times now. That means I'm on my 4th logic board. The repair is $310. The Apple store sent it out, it took 4 days to turn.  I've filed paperwork with the States Attorney in MN.

Here's what they did.

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Who knows for sure?

But look at the number of people not only posting in this thread but especially how many are viewing it.

At least tens upon tens of thousands over the past 2 years, and the numbers just keep on growing day by day.

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Ah, we are the same then, neither of us know how many.

Why was post that copied response from DC law firm deleted????

Darrell Stall wrote:

 

Why was post that copied response from DC law firm deleted????

Why don't you read the Terms and Conditions for this site, you have agreed to them but clearly don't know what they are.

Apple Support Communities Terms of Use

Why don't you cite the TOC chapter and verse that were violated and cure my ignorance?

The post of response from law firm stated to be sure to keep copies of purchase and all repair receipts

I can understand needing to have proof of repair costs in order to be compensated for those costs not reflected in purchase price.

I haven't had any repairs made, and the more I hear, the less comfortable I am doing that.

I can't afford to throw away good money after bad which is what this is starting to look like - like there is no fix, even though several repair service providers have told me they're not seeing repairs come back.

Tfix claims AMD discrete graphics cards are faulty and replaces with "post 2011 upgrade". Either costs around $400 plus shipping - $100 one way to London, $30 one way to AL
MacService in CA quoted a ridiculous $600. I think they said they don't replace logic boards, only reball/replace GPU,

But what about all those who bought used and have purchase receipt?
What about those without receipt, used or new?
Those who received their MBP '11 as gift?

I guess all those are just SOL.

Apple should not be allowed legal sophistry of cutting its losses by limiting its liability in any way.
Every machine has a serial number. Produce a machine at an Apple Store and get paid damages, receive replacement, repair whatever.

Enough is enough!

Oh, and another thing - why the different prices from different Apple Stores????

Others in this thread report around $300, others another cost.
I called a Houston store and of course was told I had to make an appointment, but when I told them Apple should provide real customer service and not make me drive 100 miles for a repair quote to replace logic board, I was told $487 more or less!!!

More vagueness that does nothing but tick off customers instead of serve them.
If there could be associated costs with the work, then say so for God's sake, say what that might be and exclude that from quoted price.

But quote me a straight up price for the logic board and installation!!!! and make an exception and take a long distance phone call and don't make me talk to a receptionist who's not even on location in the store!!!

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