Q: 2011 MacBook Pro and Discrete Graphics Card

Of course they can but they won't acknowledge it. The law suit cost will exceed the repair costs so this is not a cost issue. I can only speak for myself. I will not buy another Apple product if this isn't resolved to my satisfaction. This is the only point we can make but it has to be collective to affect change.

They have multiple lawsuits going and a hoard of lawyers they are paying $500 - $1000 per hour, meanwhile it takes me almost half an hour to start my computer everyday. They can ignore this but it will be a problem if all the users affected tell family and friends about this and stop patronizing their company.

Guys I already found the solution,

Without any warranty on my part, I went with the overheating method with a heat gun, downgraded drivers from 6750m to 6490m, it works cooler but with some glitches on those drivers, reapplied thermal paste to the gpu and cpu.

Then! gave the MBP to my wife who will only use it for Office and surfing the web stuff.

Then! invested the same amount I spent on this aluminum brick on another brand!

$1750, i7 processor, 24 Gigs of ram, nvidia 970m graphics card, 1T HD so I can keep doing my 3D modelling on Blender, UE4 and playing games on maxed settings happy user now.

Sorry to tell I was an apple user for the OS, but just don't like not being fare. Will never buy an apple product again in the future and won't support this company on anything anymore unless I see them fixed this issue in the future, and even if they fix this I'll doubt buying an apple product again. Meanwhile I'll just spread the word with my colleges and just warn them.

"The law suit cost will exceed the repair costs so this is not a cost issue..."

From any perspective, your comment does not make sense.  From Apple's corporate view, if the lawsuit costs more than repairing every single product that anyone claimed was affected - for perpetuity, then the units would be repaired.  From an individual point-of-view, filing a small claims action costs $10, considerably less than the repair.  From a class-action lawsuit perspective, the lawsuit costs the plaintiffs nothing, until a financial settlement is reached.

Have you ever been involved in a law suit? The cost to retain lawyers and prepare a defence is not free. Go to the suit filed in California and look at the number of lawyers they have retained for this suit . These are $1000 an hour lawyers.

The reason why Apple would do this, most likely is because they don't want to send a precedent, they have the market cap the size of a country and they have $180 billion cash. Google, Microsoft plays the same game when it comes to patent infringement. ZTE litigates everything and they have paid hundreds of millions in settlements when the litigation runs out. They just don't care. I am  talking about the class action suit only , Apple is not the plaintiff they are the defendants....

Matthew David Powers
O'Melveny & Myers LLP Two Embarcadero Center, 28th Floor San Francisco, CA 94111 415-984-8700 Fax: 415-984-8701 Email: mpowers@omm.com
LEAD ATTORNEY ATTORNEY TO BE NOTICED

Kelsey M. Larson
400 South Hope Street Los Angeles, CA 90071 213-430-6000 Email: klarson@omm.com
ATTORNEY TO BE NOTICED

Had the same problem as all of you with my late 2011 MBP 15", about a month ago, in The Netherlands, so European legal protection as a customer.

Called Apple. Was referred to apple authorized service provider. Filled out a European Consumer Law Claim Form.

AASP replaced my logic board at no cost, no questions.

With replaced logic board, MBP would no longer switch off the screen when the lid was closed (probably not even go to sleep) nor wake up automatically when the lid was opened (had to press a key), and the battery indicator did not work anymore. MPB booted in debug (verbose) mode. Not good.

Returned MBP to AASP. Replaced the logic board again. AASP urged Apple to send a brand new logic board, to make sure I would not get a refurbished one. Again everything at no cost. MBP age was 3 years and 2 months.

Now all appears to be OK.

Hansa69, could you give more details about the "European Consumer Law Claim Form" that you filled out please… where do you get one, what is the reference, who do you give it to…

I'm sure there are many other people here in Europe - me included - who would love to follow the same path as you did

Thanks in advance from all of us

I have the same issue, screen switches off, restarts, overheats..

I have installed gfx Card Status to switch to the onboard graphic only. Now it's working.

Guess we have to wait till apple comes forward wt the replacement.

MacBook Pro (15-inch, Early 2011)

kitesurf-stephan wrote:

 

I have the same issue, screen switches off, restarts, overheats..

I have installed gfx Card Status to switch to the onboard graphic only. Now it's working.

 

 

Guess we have to wait till apple comes forward wt the replacement.

 

MacBook Pro (15-inch, Early 2011)

Please contact Apple about the problem as soon as you can, whether or not you're going to repair your laptop or not, and whether it's still working or not. I'm sorry to have to say this but your laptop is probably on it's way out. gfx Card Status is only a temporary fix it seems. We need more cases logged in because apparently the numbers aren't great enough for Apple to pay attention.

I'm another victim, with a "bricked" late 2011 15-inch MBP. I'm communicating on all channels, both with Apple and with the community (petition, social media, etc). Hoping for a resolution soon, but had to drop $2k+ on a new MBP Retina in the mean time just to get by...

this seems to be the best way to get their attention.

http://www.apple.com/feedback/macbookpro.html

Seems like a good idea !

I just filed my feedback report.

Hope it reaches someone who believes in doing the "Right Thing" !

Had the same problem as all of you with my late 2011 MBP 15", about a month ago, in The Netherlands, so European legal protection as a customer.

Called Apple. Was referred to apple authorized service provider. Filled out a European Consumer Law Claim Form.

AASP replaced my logic board at no cost, no questions.

Dear Hansa,

I would also like to know more details about the form you're referring to!

Thanks for your input.

I meanwhile found the form hansa69 is talking about ...

http://www.servicepartner.dk/EMEAUK%20v2%202_European.pdf

I'm not sure if this will impress Apple as much everywhere in Europe as it did in the Netherlands. How much of a hammer is this document? And how eager are the Apple dealers to use this!?

The G-man wrote:

 

I meanwhile found the form hansa69 is talking about ...

http://www.servicepartner.dk/EMEAUK%20v2%202_European.pdf

I'm not sure if this will impress Apple as much everywhere in Europe as it did in the Netherlands. How much of a hammer is this document? And how eager are the Apple dealers to use this!?

It is just another piece of paper: you don't need a form to refer to the law. I did try to issue a claim with respect to Dutch consumer law, which was ignored by MacCity (Emmeloord), pushed aside with 'just a case of bad luck' by MicroFix (Amsterdam) and laughed away by Margaret Lordan, Apple, Cork, Ireland. If you can find anyone Apple-related who does respect your rights, then you're lucky. For me, the lesson learnt is to not spend a single cent with MacCity, MicroFix or Apple.

Then my question remains: which article of European Consumer Law (or my rights as you call it) are you actually referring to, making them sweat?