Als je ingelogd bent en je muiswijzer over mijn naam houd, zie je een mailadres.

MacBook Pro Repair Extension Program for Video Issues

http://www.apple.com/fr/support/macbookpro-videoissues/

Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.

Apple or an Apple Authorized Service Provider will repair affected MacBook Pro systems, free of charge. See below for details on affected models and service options.

As of February 20, 2015, the repair process will be available in the U.S. and Canada. In other countries, it will be available as of February 27, 2015.

Symptoms

An affected MacBook Pro may display one or more of the following symptoms:

• Distorted or scrambled video on the computer screen
• No video on the computer screen (or external display) even though the computer is on
• Computer restarts unexpectedly

Products affected

• 15-inch and 17-inch MacBook Pro models manufactured in 2011
• 15-inch MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013

MacBook Pro Repair Extension Program for Video Issues

http://www.apple.com/support/macbookpro-videoissues/

Heard here : https://www.facebook.com/2011mbp

Then : http://www.macrumors.com/2015/02/19/2011-macbook-pro-repair-program-apple/

YESSSSSS!!! FINALLYYYYYY!!!!!!!!

AMAZING THANK YOU APPLE!

However... I worry that the problem is not yet resolved given the faulty part. Have they actually fixed the underlying issue, or is this a placebo/band-aid solution?

Well, thanks A LOT Apple for dragging your feet! I've now bought a Mac Mini for $800 and RAM upgrade for another $140, which didn't come with Mountain Lion like advertised, for which I've gotten weeks upon weeks of frustration trying to find work arounds, haggling with AppleCare "support", hours on the phone and emailing etc. etc. etc. etc. All because Apple wouldn't send a gift card for the Ap Store for $20 so I could have Mountain Lion which was supposed to come on the Mac Mini. So I got "free" logic board replacement instead of Mountain Lion, which I would have gotten ultimately anyway. And had the program been in effect a month or two ago as it should have been, seeing how this issues been around for several years now, then I would have toughed it out with my PowerBook G4 for a week or two until my MBPro '11 could be mailed (FedExed) in and fixed. Thanks Apple! Thanks for nothing!

OMG This is a very good news !!! Thanks a lot APPLE !

It is good news, but why it has/had to take so much time and effort, from so many dedicated apple consumers ???

Many-many users here, Darrell, kayazumi, et al - had to make this a strong priority - specially given the non-constructive meddling/moderating by csound1 !!!

I now have to go thru the claim/payment reversal process, as I opted to pay for logic board replacement !! 

Hope Apple/csound1/other minders learn a lesson and reduce their oppressive/time-wasting/diversion tactics.

VS

@ChickenMuffin - it's probably just usual corporate legal sophistry in order to get the judge to dismiss the class action lawsuit that Apple filed motion for dismissal on Jan 29. Apple probably knows what's coming down the pipes, so it's trying to "cut its losses". Read the fine print - the warranty for such work is only up to Feb 27 of next year, which means Apple gets off the hook for any failure after that, and as many readers of this thread know, failure can happen in weeks, months or years. My machine didn't fail for 3.5 years from purchase date, so who's to say that the logic board replacement I have now won't do the same? Apple will be sitting pretty by then, having avoided any class action legal battle. This way Apple legal gets to argue that Apple is already correcting the issue via "repair" program. Plaintiff DC law firm will rebut Apple's move to dismiss sometime around late March, and there should be some decision about whether class action will go forward by April 2 (so I was told). There's still the issue of supposed software update that reduced performance from what was advertised in response to what then can be deduced was a "known" issue, and what the real nature of the problem is. What all that means to me is that I can never trust, rely on my MBPro '11 ever again, or I could go through this mess all over again. So it's cost me nearly $1K cash outlay of my retirement nest egg for "backup" hardware system that I shouldn't have had to have, not to mention untold time, energy, frustration and loss of productiion/income. Apple offered me absolutely NO solution, other than replacing the logicboard on my MBPro at no cost. I was left mopping up the mess that Apple created for me that I didn't ask for, and my systems on both my new Mac Mini and MBPro would still not be up and running if it were up to Apple. I did that on my own, through creativity, found my own workaround no thanks to Apple. So to those who are "cheering" this new turn of events — don't count your chickens before they're hatched, and don't crow too soon.

Darrell Stall wrote:

 

Well, thanks A LOT Apple for dragging your feet!

...........

Thanks Apple! ....

The good news is Apple is going to fix the problem.  I think having faith that honesty will prevail and persisting along with a lot of other very frustrated people we prevailed.

The bad news.  Because Apple was going such a poor job with their motherboard replacement program I hired a third party to make the needed repairs.  Apple may not cover that cost. 

The other piece of bad news is we have not heard from many who had their mother board replaced and that was the end of their problems.  So those who are finally going to be taken care of keep on reporting your results or Apple could still bury this problem.

Apple should :

- have proactively/voluntarily "Done the Right Thing" !! as IMO they internally had enough data on this problem. and

- also re-orient/remove people like csound1 to "Do the Right Thing" proactively/voluntarily vs nitpick/harass loyal, paying, well-meaning customers

No thanks Apple, from me!

And if that's not bad enough, I'm still not out of the woods even though I can see light at the end of the tunnel. My MBPro has to bounce around in the back of a FedEx van schlepping it to the Depot and back yet another time because the optical drive wasn't fixed/replaced nor the battery replaced even though a note in bold print was included inside and Sr. AppleCare made the request directly to the Depot. And to add insult to injury, Mountain Lion will NOT be installed on my hard drive, which would be yet another simple way of providing me with a copy of the OS that I need to run my systems so that I could make a clean install, then migrate apps and docs, which is the way Apple wants my systems to be created. But I can't do that because ML didn't come on the 2012 Mac Mini as advertised. If it had, I would have created a disk image of the HD before I migrated anything so I would have an OS installer. Recovery via internet takes 12 hours compared to 30 min for me to install with an installer, yet another  example of Apple's customer UNfriendliness, and failure to "think outside the  box", the one that Apple creates for all its customers while touting itself as the "outside the box" alternative to those stuffy, middle aged PC users who just aren't "with it", to cop the 60s hype.

corentiny1 wrote:

 

MacBook Pro Repair Extension Program for Video Issues

http://www.apple.com/fr/support/macbookpro-videoissues/

 

Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.

Apple or an Apple Authorized Service Provider will repair affected MacBook Pro systems, free of charge. See below for details on affected models and service options.

As of February 20, 2015, the repair process will be available in the U.S. and Canada. In other countries, it will be available as of February 27, 2015.

This is somewhat good news. I will probably opt to sell my MBP once it's repaired, since God knows how long the repair will last anyway, we'll see... I bought a 2012 i7 Mac Mini in October when my MBP crapped out on me, I didn't send the MBP for repairs or other third party repairs.

BIG THANKS to everyone who took the time to contact Apple and logged in their cases. Finally.

@  vsingha2k — Oh yeah, thanks  for reminding me of the bullying incident in the Apple "Support" Communities, and being banned from all Communities for a week on top of it all. Talk about "icing on the cake". What a way to show "support" Apple, much less customer "service"!!! Now I get to spend even more of my time writing a letter to Sr. Customer "Care" to try to get some form of compensation for the whole fiasco, and if/when I don't, I'll have the option of spending even more time filing a complaint with the Federal Trade Commission for false advertising.

If I don't get any compensation from Apple, I will be an Apple customer no more - gone for good. I've been a loyal Apple customer for over 24 years — starting with a Mac SE in the early 90s. Cowboy up Apple, or bye bye!