Q: 2011 MacBook Pro and Discrete Graphics Card
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Feb 22, 2015 3:01 AMby D3us,michaelfromlompoc wrote:
Glad to hear this is finally getting a repair program.
Any word on if they have revised the boards to prevent further occurrences? Not sure of the benefit of getting a new, still defective board installed.
That would be a lot of boards.
Over about a year ago and few 100 pages back I wrote someting like "wait a year or 2, the newer models will suffer the same problems".
Now, look at the list of the affected models:
MacBook Pro (15-inch Early 2011)
MacBook Pro (15-inch, Late 2011)
MacBook Pro (Retina, 15-inch, Mid 2012) MacBook Pro (17-inch Early 2011)
MacBook Pro (17-inch Late 2011)
MacBook Pro (Retina, 15 inch, Early 2013)Even the Retina Early 2013....
The airs might follow too....
Best solution would a new case/cooling design...
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Feb 22, 2015 4:51 AMby machytka,Do you think, they will refund the repair, made from an external workshop? I got mine repaired in June 2014 for 150 Euros in Germany, which I preferred compared to a logic-board swap for nearly 500 Euros, that was offered me by the Apple-Geniuses.
Experiences for alle non-at-Apple-repaired cases welcome!
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Feb 22, 2015 5:51 AMby gergo999,Hello guys,
I have a 2011 mbp which has graphics issues too, however I bought it from the US as second-hand through ebay. And the thing is that currently I'm in the UK, so not sure if I'm eligible for the free repair or not. As I only have the machine without the purchase documents and in another country. Could someone give any suggestions?
Greg
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Feb 22, 2015 6:14 AMby rennyz27,machytka wrote:
Do you think, they will refund the repair, made from an external workshop?
It doesn't seem logical for Apple to refund you for something you paid someone else to do. But you should definitely contact Apple directly and ask them about it. Who knows, you might just get one!
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Feb 22, 2015 7:15 AMby rennyz27,gergo999 wrote:
I have a 2011 mbp which has graphics issues too, however I bought it from the US as second-hand through ebay. And the thing is that currently I'm in the UK, so not sure if I'm eligible for the free repair or not. As I only have the machine without the purchase documents and in another country. Could someone give any suggestions?
Just heard back from a friend who went to the Apple Store yesterday about his MBP. He said that Apple does not ask for proof of purchase or anything like that. He said they "check by the serial number". Also, it doesn't matter which country you bought your MBP from. So worry not Greg!
What was a little funny (but not funny at the same time) was the fact that his MBP passed all the diagnostic tests they threw at it since he had his machine reflowed a few months ago. So even if your machine has had problems in the past and even if you tell them about it, they will not repair it if the machine shows no signs of problems.
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Feb 22, 2015 7:23 AMby Csound1,vsingha2k wrote:
Csound1 wrote:
Original Benchmarks for Macs (2008 to 2014) These don't separate the tests so can't really shed much light on one area, so..
Try this
http://macperformanceguide.com/Reviews-MacBookProFeb2011.html
pl send link to "graphics benchmark tests" and "pre 30%-performance-degradation-firmware-patch" (alleged) graphics benchmark data, if available.
Link number two is pre patch, it's the original machine test from 2011
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Feb 22, 2015 8:41 AMby jimoase,rennyz27 wrote:
machytka wrote:
Do you think, they will refund the repair, made from an external workshop?
It doesn't seem logical for Apple to refund you for something you paid someone else to do. But you should definitely contact Apple directly and ask them about it. Who knows, you might just get one!
Continue the thought, you paid someone else to do for you because Apple promised, at time of sale, but failed to do it.
We are talking about the presence or absence of an intangible, quality. Apple failed to deliver sufficient quality so you some sought a third party to add sufficient quality to their purchased Apple product to make it useful again.
No one can see over the horizon. Apple since 2011 has denied the absence of quality and had shown no signs of recognizing the absence, repair after repair failed, so is it reasonable to find a third party who has demonstrate they can add the quality needed?
Is the customer being reasonable picking a third party to insure the effectiveness of long hours of labor invested in the purchase of a needed resource when the manufacture has not originally nor with repeated attempts demonstrated it can deliver the needed quality?
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Feb 22, 2015 8:53 AMby JeffreyJenkins,FWIW, I went in with my Early 2011 MBP suffering from these issues—image shifting, crashing, getting stuck at the boot screen but made better by forcing the discrete graphics card off—and they said unless it fails their video test (which mine did not) they won't cover it under this program. Very curious to hear if anyone else has got their issue covered after passing the video test
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Feb 22, 2015 9:19 AMby JustmeeB,I got an email from Apple today (after calling them yesterday to file my reimbursement claim for 2011 MBP), it states: "We’re happy to tell you that we completed your refund... You’ll see this refund credited to your account within 15 days." What I'm NOT happy about is that they are not reimbursing the State Sales Tax I paid on my repair, "Amount (excl. tax/VAT)". It is NOT right that we should have to absorb State Sales Tax! After all, those that are fortunate enough to be able to have their Mac's repaired under the extended program will have paid 0 dollars. Why should those of us being reimbursed have to pay sales tax?!.... This is our last step in the fight people, Apple needs to make a FULL REIMBURSEMENT including TAX!!!!
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Feb 22, 2015 9:32 AMby jimoase,JeffreyJenkins wrote:
FWIW, I went in with my Early 2011 MBP suffering from these issues—image shifting, crashing, getting stuck at the boot screen but made better by forcing the discrete graphics card off—and they said unless it fails their video test (which mine did not) they won't cover it under this program. Very curious to hear if anyone else has got their issue covered after passing the video test
There have been previous reports that Apple's diagnostic test didn't pick up problems with the discrete processor (search back a few pages). That may be a key explaining why Apple has first denied existence of the problem and then delayed repairs. Its very hard to repair something that can't be measured.
We can improve anything to the degree we can measure it. Apple has had great difficulty measuring this problem. As demonstrated by the repeated repair cycles for those who paid to have a new motherboard installed, Apple's best internal tests have demonstrated a blindness.
During this business interaction, Apple has assumed we took her word that certain levels of quality existed. Now Apple is reluctant to take the customer's word that the promised quality is missing. There is a balance, a belief in equality missing.
