abelliveau

Q: 2011 MacBook Pro and Discrete Graphics Card

I have an early 2011 MacBook Pro (2.2 GHz Intel Core i7, 8 GB 1333 MHz DDR3 memory) running OS 10.8.2.  It has two graphics components: an AMD Radeon HD 6750M and a built-in Intel HD Graphics 3000. Since I've had the computer, the screen would get a blue tint when the computer switched between them.

 

However, as of two days ago, the problem has become substantially more severe.  The computer was working fine, when all of a suddent the screen when completely blue.  I had to force restart the computer.  Since then, the screen has gone awry on numerous occassions - each time necessitating a hard reset.

 

I installed gfxCardStatus, and have discovered that the computer runs fine using the integrated card, but as soon as I switch to the discrete card - the screen goes .

 

I am just wondering what my options are (any input on any of these would be appreciated!):

 

1) Replace the logic board.  Would this necessarily fix the issue?

 

2) Is there any way to "fix" the graphics card? 

 

3) Keep using gfxCardStatus and only use the integrated graphics card.  This is definitely the easiest/cheapest option, but to have such a computer and not be able to use the graphics card seems like a real shame.

 

4) Is there any other alternative?

 


MacBook Pro, OS X Mountain Lion (10.8.2), 2.2 GHz Intel Core i7, 8 GB memory

Posted on Feb 1, 2013 4:45 PM

Close

Q: 2011 MacBook Pro and Discrete Graphics Card

  • All replies
  • Helpful answers

first Previous Page 882 of 891 last Next
  • by Nickiwi,

    Nickiwi Nickiwi Nov 17, 2015 1:59 AM in response to akamyself
    Level 1 (35 points)
    Apple Music
    Nov 17, 2015 1:59 AM in response to akamyself

    Thanks akamyself. I might just try that when I get a bit of time! Should not be too difficult as I also have Parallels Desktop and a Windows partition (uniquely for MSAccess because of colleagues' data-bases!).

    Yes I was extremely patient with the replacement boards - luckily I live only about 35km away from an Apple Repair Centre and have an old White MacBook which I could limp along with during repairs - but the build-up to each demonstrable failure was slow and tedious, with a slowing machine and repeated re-boots, PRAM resets etc.

    All over now, hoping the same thing doesn't happen to this machine later on.

  • by starskee,

    starskee starskee Nov 20, 2015 5:31 AM in response to Nickiwi
    Level 1 (0 points)
    Nov 20, 2015 5:31 AM in response to Nickiwi

    Same issue here, with my MBP currently having the LB replaced under the REP program.

     

    However, I was told by a authorised repair place that the parts being replaced are the same components that originally failed, rather than revised models, and suggested I made my case under EU consumer law.

     

    I seems unlikely that those who have had their LBs replaced 2/3/4 times are just unlucky to be affected by unrelated fails, and based on the way Apple is handling this program, if Apple were confident that had "revised" the component to address the issue, why replace multiple times on out of warranty/Applecare devices.

     

    Mine lasted almost 5 years, so I hope I'll get a similar amount of time out of this one, but if I don't and it fails after the deadline, then I'll be looking to exercise my rights.

  • by ella70,

    ella70 ella70 Nov 25, 2015 4:14 PM in response to avriy
    Level 1 (1 points)
    Nov 25, 2015 4:14 PM in response to avriy

    Hi, I would like to know if when you use it as a server, do you open the MBP or leave the lid closed?

  • by ella70,

    ella70 ella70 Nov 25, 2015 4:18 PM in response to Richard Liu
    Level 1 (1 points)
    Nov 25, 2015 4:18 PM in response to Richard Liu

    I took mine in a few days ago, and I had photos of it acting up with the strange switched screen, dots on it and little pixels all over the photo and the girl didn't even care. She didn't even look at them, just booted it and then started some tests on it. She told me it would be 3 to 5 days and they would call me. I don't know if that means it will be repaired or just checked during that time, being as it's Thanksgiving and they will be closed probably for several days. I don't now why I waited so long as this problem has been bothering me for over a year now and I installed the gfx and have been doing OK with that, kind of, till it started freezing all the time. I really got tired of that fast.

  • by Richard Liu,

    Richard Liu Richard Liu Nov 25, 2015 4:44 PM in response to ella70
    Level 1 (58 points)
    Mac OS X
    Nov 25, 2015 4:44 PM in response to ella70

    Strictly speaking, the tests determine whether your MBP qualifies for the extended repair program; however, sometimes an MBP fails to fail the test.  In such cases photos have sometimes convinced Apple personnel to take the machine into the program anyway.  So if wherever your MBP is celebrating Thanksgiving  calls to tell you that it does not qualify for the program, show them the photos and some first-hand reports in this thread of Apple personnel accepting photos when a machine passed the tests.

     

    Good luck!

  • by unluigui,

    unluigui unluigui Nov 28, 2015 10:20 PM in response to unluigui
    Level 1 (0 points)
    Nov 28, 2015 10:20 PM in response to unluigui

    And... It's back from repair... Just took them 30 days to replace the logic board this time (they told me there was a stock problem with the replacement parts, so they needed to ask Apple for more and it could take a few weeks to arrive), but I'm finally writing from my MBP again. So the re-install begins!. But before I made a few test with the unigine heaven benchmark to check it for a while and it runs fine, even using an external display... But noticed something somebody mentioned here before, and it seems they applied some throttling to the discrete graphics once it reaches 70º C. Starting from a "cold" MPB I get a higher score, subsequent runs gave me lower scores as the temperature gets higher till it reaches 70º C. Then it remains almost the same score and the temperature doesn't rise above 70, like before, as it could go as high as 90º C.

     

    Now the system remains cooler, but hope the throttling doesn't make me work slower, as this is my battle-horse for everyday. Still need some time with the MBP to give the final verdict, but now I just hope it runs fine for a long, long time.

  • by Richard Liu,

    Richard Liu Richard Liu Nov 29, 2015 2:31 AM in response to unluigui
    Level 1 (58 points)
    Mac OS X
    Nov 29, 2015 2:31 AM in response to unluigui

    unluigui:

    Just took them 30 days to replace the logic board this time (they told me there was a stock problem with the replacement parts, so they needed to ask Apple for more and it could take a few weeks to arrive)

    Are "they" an Apple Retail Store, an Apple Authorized Service Provider or an Apple Repair Center?  Based on my experience Apple Authorized Service Providers do not carry stock for repairs.  They diagnose the problem, order the parts, and must return either the faulty parts or the replacement parts to Apple by a certain time.  This means that they don't even have the opportunity to stockpile spares.  I would be surprised if the situation isn't the same with Apple Retail Stores.  This simplifies the whole process and avoids situations like the one I'm experiencing with a Nikon camera.  Nikon Switzerland doesn't have a part and must now find out whether Nikon in some other neighboring country does.  If not, it will have to be ordered from Japan.  Given the reasonable prices of overnight delivery, having individual Apple Stores and Apple Authorized Service Providers forecast demand for spare parts and then store them ultimately costs more than overnight delivery.

  • by unluigui,

    unluigui unluigui Nov 29, 2015 4:13 PM in response to Richard Liu
    Level 1 (0 points)
    Nov 29, 2015 4:13 PM in response to Richard Liu

    The store is an Apple Premium Reseller and Apple Authorized Service Provider... Is one of the few available in México as there are no Apple Stores here yet. So, I'm not sure if the stock problem was in my country because they have a centralized stock center or if the stock problem was with Apple... Didn't ask because I went to pick up my MBP in a hurry. The first time they replaced the board it took a few days only, I'm sure someone mentioned there that it was an order made directly to Apple for the replacement parts, and they ship it back overnight to the store, but don't know where the stock problems are now... If they have not a centralized stock center here then I think they meant it was a problem on the Apple side.

  • by ChinaWhite(SWE),

    ChinaWhite(SWE) ChinaWhite(SWE) Nov 30, 2015 12:45 PM in response to unluigui
    Level 1 (0 points)
    Nov 30, 2015 12:45 PM in response to unluigui

    Just wrote this:

     

    <Link Edited By Host>

  • by ChinaWhite(SWE),

    ChinaWhite(SWE) ChinaWhite(SWE) Nov 30, 2015 12:35 PM in response to ChinaWhite(SWE)
    Level 1 (0 points)
    Nov 30, 2015 12:35 PM in response to ChinaWhite(SWE)
  • by ella70,

    ella70 ella70 Dec 1, 2015 2:32 PM in response to bwinward22
    Level 1 (1 points)
    Dec 1, 2015 2:32 PM in response to bwinward22

    I took my computer in on November 23, because of these graphic problems. It kept freezing or screen splitting and getting all kinds of fuzzy weird dots, pixels, splitting in half and changing places, rebooting with the gray and blue stripes, etc., and I just called them and they said it checked out fine. That they ran two different tests on it for hours and it never had any problems. They even played games on it and it never messed up once. I've never played games on it in my life, can't use iPhoto, or anything intensive or it freezes on me and won't restart till it sits for a while, or sometimes after multiple reboots. They said to come get it, it's fine but I know it isn't. I told her it was ridiculous. She said maybe it got bumped and straightened itself out. Is that possible? Or are they just pushing me off?

  • by akamyself,

    akamyself akamyself Dec 1, 2015 2:53 PM in response to ella70
    Level 1 (0 points)
    Dec 1, 2015 2:53 PM in response to ella70

    ella70, can't you make them a live demo?

    launch anything you know for sure will make it freak out instantly.

    they can always say whatever they want, obviously you can't play any game when you're affected by this cpu/gpu thing so either they got extremely lucky or straight lying.

    if you can, go to another apple store, or at least have another person to talk to, take another appointment. you most likely won't end up seeing the same "genius" next time...

  • by Richard Liu,

    Richard Liu Richard Liu Dec 1, 2015 3:11 PM in response to akamyself
    Level 1 (58 points)
    Mac OS X
    Dec 1, 2015 3:11 PM in response to akamyself

    Live demo has the same problem:  Some machines refuse to fail the tests when they are being closely observed.  Better:  Set up everything to photograph or film your MBP when it is experiencing the video issues.  Once you have the evidence, take it and your MBP  back to the Apple Retail Store, Apple Authorized Service Provider, etc.  In the meantime, find the contributions in this thread which prove that other Apple Stores or Service Providers have accepted such evidence in lieu of failed tests and take them along with the photos, films, etc.

  • by akamyself,

    akamyself akamyself Dec 1, 2015 3:18 PM in response to Richard Liu
    Level 1 (0 points)
    Dec 1, 2015 3:18 PM in response to Richard Liu

    what about you bring films & pics, they take it in and they say computer passed the tests? back to square one. should probably combine the two, bring evidence + make the live demo. as long as trying with a different person if not another store.

  • by ella70,

    ella70 ella70 Dec 1, 2015 6:43 PM in response to akamyself
    Level 1 (1 points)
    Dec 1, 2015 6:43 PM in response to akamyself

    Thanks for responding. Yes, I was thinking of trying to make a video or DVD. I can figure out how to do that.

     

    I also thought maybe I could send it to apple. Can I do that even if I have an apple repair here? We only have one Mac repair in the area that I know of and it's very small with few employees.

     

    I've got photos I took last time it messed up, in a folder on the desktop of the MBP and they wouldn't even look at them when I dropped it off. Maybe I can get them to this time. She just kept saying that maybe it was something that got jogged back in place or something.

     

    One time it quit working, it did say it had a problem with the Ram, that it was loose or something, but that was only once. I was hoping that maybe that was it and the machine would be OK. Does anyone know if a loose ram could cause any of these problems?

first Previous Page 882 of 891 last Next