abelliveau

Q: 2011 MacBook Pro and Discrete Graphics Card

I have an early 2011 MacBook Pro (2.2 GHz Intel Core i7, 8 GB 1333 MHz DDR3 memory) running OS 10.8.2.  It has two graphics components: an AMD Radeon HD 6750M and a built-in Intel HD Graphics 3000. Since I've had the computer, the screen would get a blue tint when the computer switched between them.

 

However, as of two days ago, the problem has become substantially more severe.  The computer was working fine, when all of a suddent the screen when completely blue.  I had to force restart the computer.  Since then, the screen has gone awry on numerous occassions - each time necessitating a hard reset.

 

I installed gfxCardStatus, and have discovered that the computer runs fine using the integrated card, but as soon as I switch to the discrete card - the screen goes .

 

I am just wondering what my options are (any input on any of these would be appreciated!):

 

1) Replace the logic board.  Would this necessarily fix the issue?

 

2) Is there any way to "fix" the graphics card? 

 

3) Keep using gfxCardStatus and only use the integrated graphics card.  This is definitely the easiest/cheapest option, but to have such a computer and not be able to use the graphics card seems like a real shame.

 

4) Is there any other alternative?

 


MacBook Pro, OS X Mountain Lion (10.8.2), 2.2 GHz Intel Core i7, 8 GB memory

Posted on Feb 1, 2013 4:45 PM

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Q: 2011 MacBook Pro and Discrete Graphics Card

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  • by BiggAW,

    BiggAW BiggAW Jul 7, 2013 4:43 PM in response to Droid800
    Level 1 (20 points)
    Jul 7, 2013 4:43 PM in response to Droid800

    It sounds to me like you got another bad board, as what else in the machine could be causing those issues?

     

    I'm still trying to figure out how to deal with this. I'm not paying Apple $600+ to fix their own problem that they refuse to investigate or take responsbility for.

     

    I really, really, really don't want to switch to a Windows machine, but if I go back to my Blackbook on a permanent basis (what I've been using for the last month or so), my $600 Dell 27" monitor is effectively junk (you need DP/MDP to drive a screen that's much larger than 1080p). The $2k MBP looks like it's a very expensive doorstop at this point, unless I can re-flow my Logic Board, which doesn't sound easy or fun, but at this point, Apple is not leaving me any good options...

     

    <Edited by Host>

  • by Droid800,

    Droid800 Droid800 Jul 7, 2013 4:46 PM in response to BiggAW
    Level 1 (0 points)
    Jul 7, 2013 4:46 PM in response to BiggAW

    Oh its definitely another bad board. What's odd is that it seems like it only happens when the computer is really hot.

     

    I sent an email to Cooks address, but have no expectation that anything will come of it. If they replace the board again, I'm just going to sell it on eBay for what I can get and get a new machine. What would really be nice is if they would just replace it with a slightly newer model that has the NVidia graphics instead of AMD, since that's what the problem is. I doubt it will ever happen though.

  • by BiggAW,

    BiggAW BiggAW Jul 7, 2013 4:49 PM in response to Droid800
    Level 1 (20 points)
    Jul 7, 2013 4:49 PM in response to Droid800

    Yeah, it's a manufacturing issue with the solder, so maybe thermal expansion is exacerbating it... Or some other thermal effect... I'm not sure it's actually the GPU per se, but rather the connections between the GPU and the board on that particular model. It also somehow affects other parts of the board, as even with the gfxstatus program, some units have problems. I wish that the Intel graphics would drive the external display, as I'd be fine with Intel-only graphics, but that's not an option, and the problem seems to create other problems as well...

  • by Droid800,

    Droid800 Droid800 Jul 7, 2013 4:56 PM in response to BiggAW
    Level 1 (0 points)
    Jul 7, 2013 4:56 PM in response to BiggAW

    Definitely. Running on intel only was a horrible experience. Half the time Finder would stop responding and freeze the entire machine. Otherwise, it was just extremely unstable, and what I could do was extremely limited.

  • by BiggAW,

    BiggAW BiggAW Jul 7, 2013 4:58 PM in response to Droid800
    Level 1 (20 points)
    Jul 7, 2013 4:58 PM in response to Droid800

    Yeah. It's definitely specific to this problem though, as I used to run Intel only a lot when I was unplugged, and it never had a single graphics-related issue.

  • by John P.,

    John P. John P. Jul 7, 2013 5:26 PM in response to BiggAW
    Level 4 (1,161 points)
    Mac OS X
    Jul 7, 2013 5:26 PM in response to BiggAW

    Personally, I wouldn't sweat anything until Apple gets its hands on it--it sounds like a bad board but it could also be a litany of other things: poor repair workmanship, for example. It's not uncommon but that's what the warranty is meant to cover against. These things are built like watches and just as delicate inside.

     

    I don't want to jinx myself but I've been running mine almost non-stop since I got it back and haven't had a hardware issue to speak of; my spotlight indexes were corrupted from the forced shutdowns but easily fixed by rebuilding them. If I have noticed anything, my MBP is running a tad cooler (meaning fans come on less) than it did before. If I am playing Diablo III, my MBP will have both fans at full speed; now it appears they only come on periodically and don't stay on.

  • by Droid800,

    Droid800 Droid800 Jul 7, 2013 5:34 PM in response to John P.
    Level 1 (0 points)
    Jul 7, 2013 5:34 PM in response to John P.

    It's a bad board. Just like the first was a bad board too. The problem isn't the repairs or anything else, its the design of the board itself.

  • by Sim1Apple,

    Sim1Apple Sim1Apple Jul 7, 2013 6:47 PM in response to abelliveau
    Level 1 (0 points)
    Jul 7, 2013 6:47 PM in response to abelliveau

    I brought mine into the Apple store this weekend and got the same diagnosis, a bad logic board that needs to be replaced. I was provided very little information beyond this. "Why/how did this happen" is not a question they were able to answer to any degree of satisfaction. I'm being charged over $400 (US) for the repair. I've found this whole ordeal to be pretty outrageous. I tried to get the manager at the store to provide me the contact information of someone at Apple whom I could speak with in detail about the issue, but he refused. It's extremely disappointing that, despite a fair amount of evidence that there is a potential defect on the core component of this machine, the company is refusing to discuss the issue at all. This is a product geared toward professionals and there should be, at the very least, the courtesy to back that up.

  • by Bart57266,

    Bart57266 Bart57266 Jul 8, 2013 7:21 AM in response to Bart57266
    Level 1 (0 points)
    Jul 8, 2013 7:21 AM in response to Bart57266

    Does anyone know what part of the machine is responsible for switching between the two graphics cards? Is it in the firmware?

     

    Bart

  • by ahmeds84,

    ahmeds84 ahmeds84 Jul 8, 2013 11:07 AM in response to abelliveau
    Level 1 (0 points)
    Jul 8, 2013 11:07 AM in response to abelliveau

    This is obviously a widespread issue, and looks to be a manufacturing issue.

     

    Everyone needs to submit feedback about this issue...without doing so there's no change we'll get Apple to act on this. It'll only take you 5 minutes max...remember to reference this thread!

     

    http://www.apple.com/feedback/macbookpro.html

     

    Might also be worth referencing this thread as wel (125 pages)l:

     

    https://discussions.apple.com/thread/2768351?start=1860&tstart=0

  • by scoface,

    scoface scoface Jul 8, 2013 4:36 PM in response to abelliveau
    Level 1 (1 points)
    Jul 8, 2013 4:36 PM in response to abelliveau

    Same issue here..

     

    Submitted feedback to apple..

     

    http://www.apple.com/feedback/macbookpro.html

  • by BiggAW,

    BiggAW BiggAW Jul 8, 2013 5:07 PM in response to scoface
    Level 1 (20 points)
    Jul 8, 2013 5:07 PM in response to scoface

    I've submitted at least two or three times, and others should do the same.

  • by Bart57266,

    Bart57266 Bart57266 Jul 8, 2013 7:40 PM in response to Bart57266
    Level 1 (0 points)
    Jul 8, 2013 7:40 PM in response to Bart57266

    Does anyone know if a logic board from the late 2011 models, or any others, will work in the early 2011 17" model?

     

    Bart

  • by Macuser0,

    Macuser0 Macuser0 Jul 9, 2013 8:35 AM in response to abelliveau
    Level 1 (0 points)
    Jul 9, 2013 8:35 AM in response to abelliveau

    I have the exact same problem. Thank you, Apple.

  • by Bart57266,

    Bart57266 Bart57266 Jul 9, 2013 1:39 PM in response to Bart57266
    Level 1 (0 points)
    Jul 9, 2013 1:39 PM in response to Bart57266

    I just called Apple, again,  spoke with Courtney, and gave her this thread number, which is 4766577. She offered to fill out a "Data Capture" report that will be submitted to her Sr. Advisor, then hopefully that person will "send it up to the engineering dept."

     

    I suggest we all do the same, then they'll see just how many of us are having this proplem.

     

    Bart

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