Q: 2011 MacBook Pro and Discrete Graphics Card
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Nov 27, 2013 12:13 PMby HeManSk,Guys...I have had a word with Apple Custom Support and after explaining the condition of our MBPs, the call was transferred to a Senior Advisor and turns out they're polite and willing to offer help.
I gave them the links to this discussion and similar relevant discussion in this forum. As per them, their next steps are to contact the Apple Engineering team and let them know about this kind of interim trouble of the logic board and consult with them in order to find a solution, while giving them the links to this discussion. In the meanwhile, the senior advisor said he'll go through this forum and see how many users are being affected with this issue and report the same to the Apple team.
Hopefully, Apple engineering team takes notice and comes up with some replacement program.
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Nov 27, 2013 12:13 PMby ClanWelk,So, MBP back from Apple Care today after six days away. This time they replaced the logic board again, plus both RAM chips, and somehting listed as Cover Cable Metal (cosmetic/mechanical damage).
Fingers crossed. I do a video podcast tonight, so we will see if it all holds up...
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Nov 27, 2013 2:21 PMby RazziMac,Hi,
I have the same problem here in France.
MBP early 2011 15 inches - AMD Radeon HD 6490M
Like many of you :
- At first : some freezes (restart required)
- Then : blue lined freezes and sometimes black screens
- Unable to restart : only a grey screen after the apple or sometimes a blue lined screen
- No way to restart even after : resetting SMC, PRAM, apple hardware test, etc …
- The only solution was to launch an internet recovery (do not hesitate to launch it 10 or 20 times …) and to restore with a Time Machine backup
- Now I’m using gfxCardStatus (Do it yourself when Apple don't) for a week on integrated card mode and it seems to work (even if on the first installation, my macbook froze again). Nevertheless, as a restart may switch to the corrupted card, I prefer let my mac open.
- So it's like I have a 15 years old macbook, great...
As a graphic designer, my macbook is more than useful and I don’t want to pay for an expensive replacement of the logic board, particularly if it is useless (Cf. previous pages and testimonials about many unhelpful repairs).
Why should we pay for a problem Apple is responsible for ?
For sure, a replacement program could be really expensive for Apple, but letting so many users without any answer all over the world will be really more expensive later :
1/ We will stop buying Apple products as high prices no longer goes with high quality product and after-sale care
2/ We will go back on PC really reluctantly, but knowing that we’ll lose our laptop within 2 years, all of us would prefer to pay 500€ rather than 2000€ ….
3/ We will make future purchasers know about how Apple is « blind, deaf and dumb » to both product quality and customer satisfaction.
As an Apple fan (not for the social image but for the real daily utility), I can’t understand how Apple can let us without any solution, particularly when the problem isn’t due to a bad use but to a production latent defect.
In 2014, if no solutions are given, I’ll launch a website to collect complaints all over the world which would help us to initiate class actions.
Just hope Apple will ear us before that, this our only wish, no ?
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Nov 27, 2013 2:59 PMby kittykatKS,Model: - MacBook Pro (15-inch, Early 2011) Codename: - No codename assigned. Build Country: - This unit was built in China Build Year: - This unit was built in the first half of 2011. Build Week - Week 7 (February) or week 34 (August) Production Nr.: - This unit was number 1286 to be built that week. -
Nov 27, 2013 3:23 PMby DannyZinhoW,Serial Number: C02FK2MND??? Model: - MacBook Pro (15-inch, Early 2011) Codename: - No codename assigned. Build Country: - This unit was built in China Build Year: - This unit was built in the first half of 2011. Build Week - Week 16 (April) or week 43 (October) Production Nr.: - This unit was number 872 to be built that week. -
Nov 27, 2013 3:24 PMby ARCape,I was just lucky since my fix was good for only 4 days, so I decided to bake the logic board and so far is been working perfectly for a week with temps 45 to 50 C before the temps were always 55 to 60 that was just browsing. I don't know how long will last but if I get 6 months (lets just hope) out of each bake the logic board will be well done in 2 years. I will keep you posted on any updates.
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Nov 27, 2013 3:27 PMby Swampus,guaranna wrote:
check this out:
https://docs.google.com/forms/d/1PuJ2QS2Ri7fw9HVaNHLQ4OYZCb99zonc96HmhTWEAoY/vie wanalytics
Aye. Good stuff. But I wanted to know if we'd see anything interesting around the build dates as well as the purchase dates. I thought we might see a little more narrow range since two machines made on the same day might be purchased days, weeks, or even months apart.
If we can narrow in on some specific build weeks or narrow in even more on specific assembly lines during specific build weeks, that would be very interesting.
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Nov 27, 2013 3:41 PMby guaranna,I'm just sharing the link; I can't remember who was the user working on this survey :/
Though it's mentionned here: http://www.mbp2011.com
and you all can add your data with that form:
https://docs.google.com/forms/d/1PuJ2QS2Ri7fw9HVaNHLQ4OYZCb99zonc96HmhTWEAoY/vie wform
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Nov 27, 2013 4:54 PMby RazziMac,Name: MacBook Pro (early 2011) 15 inch
Family name: A1286
Model Number: MC721
Group1: MacBook
Group2: Pro
Generation: 82
CPU speed: 2.0GHz
Screen size: 15 inch
Screen resolution: 1440x900 pixels
Colour: Aluminium
Production year: 2011
Production week: 9 (March)
Factory: C1 China
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Nov 27, 2013 4:59 PMby z_bodya,My notebook was repaired recently. I went to one of local service centers(as I know, this one is not authorized by apple), and they replaced my graphic chip, and gave me 3 month warranty. It cost me $250.
Do not know why, but graphical chip was defective:
- it could not be overheated by extreme load(I have no games, or complex graphics on it).
- it could not be broken mechanically(notebook was never fell or something).
- there was no other possible violations of the rules of operation
So, I think fault was because of issue in Apple quality assurance.
If you are from Kyiv, I can recommend this service - company name is MacNit.
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Nov 27, 2013 6:08 PMby Fernando Lobos,I have this same problem!... Too worried about my info, and this awful way of losing money 'cause I can't get my job at time.
Just hope somebody at apple notice this, and bring a decent answer.
This is a shame for a really expensive "top of the line" computer
My mbp:
Model: - MacBook Pro (15-inch, Early 2011) Codename: - No codename assigned. Build Country: - This unit was built in China Build Year: - This unit was built in the first half of 2011. Build Week - Week 9 (February) or week 36 (August) Production Nr.: - This unit was number 627 to be built that week. -
Nov 27, 2013 7:38 PMby jhkw,Issue started just a few days ago over the weekend. Same as everyone else. Basically I have it hooked up to a 23" Cinema Display whenever I am at home. At first, the screen started shifting, then it would lock up and the fans go crazy. Suddenly started happening and then would lock up every few hours.
For now, changed all settings such that everything will bias towards Integrated mode. So far it's been 3-4 days and I have no issues (also not using the external monitor anymore).
This was a BTO model with the matte high res screen:
Model: - MacBook Pro (15-inch, Early 2011) (CTO) Codename: - No codename assigned. Build Country: - This unit was built in China Build Year: - This unit was built in the first half of 2011. Build Week - Week 24 (June) Production Nr.: - This unit was number 915 to be built that week. -
Nov 27, 2013 9:15 PMby Noble Dust,Add me to the list:
Model: - MacBook Pro (15-inch, Early 2011) (CTO) Codename: - No codename assigned. Build Country: - This unit was built in China Build Year: - This unit was built in the second half of 2011. Build Week - Week 6 (February) or week 33 (August) Production Nr.: - This unit was number 1146 to be built that week.
