Q: 2011 MacBook Pro and Discrete Graphics Card

apple_power,

I agree with many of the things you've said - we should all provide feedback through Apple's form, and contribute useful information about these issues to this thread.  But I'm not sure that we should stop there and hope a solution is coming.  It's been two and half years since people began reporting GPU issues with 2011 MacBook Pros, and Apple hasn't acknowledged these issues in any public fashion.  We have no indication that they are reading our feedback or these threads, or taking these issues seriously, or preparing any sort of solution.  How long should users sit quietly and wait for someone else to do something?

Many of the replacement programs for other Apple product lines have come out of lawsuits and/or significant media coverage.  While I agree that angry posts and "me too" posts aren't the most useful, I do think there's value in users discussing ways to draw more attention to this situation, bring in the contributions of more affected users, etc.  It's hard to sit back and have faith when you're met with radio silence - we have to keep up morale and look at all available options. 

Game_mil wrote:

 

You have some valid points but you seem to be defending Apple more than the customer who purchased a Mac expecting quality (that's why we pay >$3000). It is unacceptable that Apple, a company that states that Macs are the best laptops, forces their customers to pay $300-$600 for a temporary fix. Also they've had months to fix this. So they have to step up their games and acknowledge that they sold us faulty macbook pro's. That is the least they can do for their fans. Cannot enjoy my Mac because mine won't even pass login screen.

 

Game_mil

 

Re: 2011 MacBook Pro and Discrete Graphics Card

 

Nov 29, 2013 5:02 AM (in response to abelliveau)

 

OMG. Today my MacBook Pro early 2011 had this issue. Now it won't boot at all. Paid $3,300 with some money I saved and now I get this. I've always been an Apple fan and I cannot beleive that with all these posts they have not yet issued a replacement program. This is unbelieveable. I always had faith that apple cared for their customers and that they had high standards for their products. I have every apple product from iPhone to now iPad because Mac seems dead. Please Apple please take action! 

This are actually the post I'm talking about… you complain "Cannot enjoy my Mac because mine won't even pass login screen", but even in your original post you don't give us any information (except you have a MBP 2011) so do you expect any help or do you just want to post your anger?

To give you some help we need more INFOS.

Are you always just make a phone call to your doctor and tell him "I'm sick"… what would you expect to be the answer?

Enjoy your 

I don't need to tell you information about my mac. I am waiting for a call from Customer Relations from Apple because I reported the problem to them. That is what we all have to do. Are you going to fix my computer? If not then explain why you need info about my mac. Thanks.

I beleive you are one of those fanboys that just defend Apple no matter what.

I've also spent more than 5 hours in the phone with apple representatives.

saramwrap wrote:

 

apple_power,

 

I agree with many of the things you've said - we should all provide feedback through Apple's form, and contribute useful information about these issues to this thread.  But I'm not sure that we should stop there and hope a solution is coming.  It's been two and half years since people began reporting GPU issues with 2011 MacBook Pros, and Apple hasn't acknowledged these issues in any public fashion.  We have no indication that they are reading our feedback or these threads, or taking these issues seriously, or preparing any sort of solution.  How long should users sit quietly and wait for someone else to do something?

 

Many of the replacement programs for other Apple product lines have come out of lawsuits and/or significant media coverage.  While I agree that angry posts and "me too" posts aren't the most useful, I do think there's value in users discussing ways to draw more attention to this situation, bring in the contributions of more affected users, etc.  It's hard to sit back and have faith when you're met with radio silence - we have to keep up morale and look at all available options. 

Hi saramwrap,

you wrote

"We have no indication that they are reading our feedback or these threads, or taking these issues seriously, or preparing any sort of solution."

What sense would it make to set up a Feedback page or such a Forum if Apple wont read it? These are excellent tools for Apple and they us it heavily. And as I wrote, I did inform Apple about this thread, they do know about it. But even if nobody would tell Apple, you can be sure they have tools to retrieve statistics and the bells are ringing in Cupertino if there is heavy activity on a thread.

And you wrote:

"Many of the replacement programs for other Apple product lines have come out of lawsuits and/or significant media coverage."

This is unfortunately pure speculation, we only could proof this wright or wrong if we do NOT take an action like this and see that really nothing is happening. This would be really interesting to see.

But so many things like the number of incidents are pure speculation, since Apple (and any other company) would not communicate such informations.

Enjoy your 

And like you said. I don't tell the doctor "im sick" I actually tell him my problem. But I really don't tell the other patients my details. Only the doctor needs to know.

Thank you for your feedback… and yes we tried to help many others already, at least to have a workaround so they can use their computer.

Game_mil wrote:

 

I beleive you are one of those fanboys that just defend Apple no matter what.

Half way true, but I'm rather an Apple fan-grandpa and I have profound knowledge about Computers since end of the 70… and for sure I have also expert hard and software knowledge (even on others than Apple)

Enjoy your 

«What sense would it make to set up a Feedback page or such a Forum if Apple wont read it? These are excellent tools for Apple and they us it heavily. And as I wrote, I did inform Apple about this thread, they do know about it. But even if nobody would tell Apple, you can be sure they have tools to retrieve statistics and the bells are ringing in Cupertino if there is heavy activity on a thread.»

Well if they know about it yet they don't act or say anything on an issue that has been going on for a while now, what should we conclude?

That at this moment they consider the cost of offering support is higher than the risk/cost of losing customer and/or facing other actions.

Wasn't there enought time to act on good faith already?

Custommer need to put more weight on the risk and cost of Apple doing the deaf ear until they (apple) realize that they will lose more money down the road if they don't back their product with appropriate support now/soon.

I hope I have avoided the keywords that seams to make posts disapear lately.

@applepower maybe I missed some info that you may need to understand what i'm talking about.

Here in Chile, there are no apple stores, there are resellers. There are not apple "geniuses" there are only authorized services that will charge you at least those $50 I mentioned, just to take your computer with their barely hands. For those same reasons if you pay $300-$500 per a replacement of your logic board, you have to add shipping, taxes and labor, and the final price is around $1200.

Ridiculous? I agree. The 2013 macbook pro retail price in Chile is $1900.

When I bought my 2011 macbook pro, I paid a several bills over other computer with similar configuration to avoid this kind of problems.

There's a lot of people here who's not available to pay $300 to get another faulty logic board, I hope you can open your shutted apple's fanboy's eyes to see that it's not fair to pay $1200 for this issue, and on the other hand you can do your math about what average number represents the broken macbooks against all units sold, but it's wrong, since you can't estimate the number of people with the same issue whose are not reporting it here, and the issues about to come.

Finally, it should be nice to troll in this forum while you're not having this issue.

One last post about the 2008 macbook pro GPU resolution:

«Apple has posted details of a new service program for MacBook Pro laptops affected by a flaw involving Nvidia graphics chips. It’s also offering to reimburse customers who have already paid for a fix.Over the summer Nvidia acknowledged a problem in the package of some of its graphics chips that caused a higher-than-normal rate of failure. The company took a $200 million charge against earnings to cover warranty costs associated with the problem; Nvidia’s stock took a big hit over the news»

source : http://www.macworld.com/article/1136002/nvidia.html

and the official apple support page that mentionned that affected macbook were covered 4 years after purchase and repair reimbursed:

source : http://support.apple.com/kb/TS2377

So you suggest that he has to "say" exactly what the issue is or his post isn't contributing. That's rubbish to put it mildly. I would bet it's because of the issues everyone else is experiencing that he's posting in the first place. The last thing we need is that level of redundancy. It's sufficient enough to state that's he's experiencing the same issues and vent his frustration. It's not like u gurus have solved the issue, in fact most of your suggestions have made the issue worst..

@ Fernando Lobos

Fernando Lobos wrote:

 

@applepower maybe I missed some info that you may need to understand what i'm talking about.

 

Here in Chile, there are no apple stores, there are resellers. There are not apple "geniuses" there are only authorized services that will charge you at least those $50 I mentioned, just to take your computer with their barely hands. For those same reasons if you pay $300-$500 per a replacement of your logic board, you have to add shipping, taxes and labor, and the final price is around $1200.

 

Ridiculous? I agree. The 2013 macbook pro retail price in Chile is $1900.

 

When I bought my 2011 macbook pro, I paid a several bills over other computer with similar configuration to avoid this kind of problems.

 

There's a lot of people here who's not available to pay $300 to get another faulty logic board, I hope you can open your shutted apple's fanboy's eyes to see that it's not fair to pay $1200 for this issue, and on the other hand you can do your math about what average number represents the broken macbooks against all units sold, but it's wrong, since you can't estimate the number of people with the same issue whose are not reporting it here, and the issues about to come.

 

Finally, it should be nice to troll in this forum while you're not having this issue.

Have you contacted Apple Support directly? http://www.apple.com/support/macbookpro/contact/

$1200 sure is a hefty price…

And you are wrong, I'm also having this problem.

Enjoy your 

guaranna wrote:

 

One last post about the 2008 macbook pro GPU resolution:

 

«Apple has posted details of a new service program for MacBook Pro laptops affected by a flaw involving Nvidia graphics chips. It’s also offering to reimburse customers who have already paid for a fix.Over the summer Nvidia acknowledged a problem in the package of some of its graphics chips that caused a higher-than-normal rate of failure. The company took a $200 million charge against earnings to cover warranty costs associated with the problem; Nvidia’s stock took a big hit over the news»

source : http://www.macworld.com/article/1136002/nvidia.html

 

and the official apple support page that mentionned that affected macbook were covered 4 years after purchase and repair reimbursed:

source : http://support.apple.com/kb/TS2377

Thanks for the post, what do we learn from that?

Yes… Apple does care.

Enjoy your 

Great, posts are being deleted. One more way to know that there are people working on this case.

Keep posting infos and helpfull hints here. Stop throwing words and hate at eachother.