Q: 2011 MacBook Pro and Discrete Graphics Card
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Dec 1, 2013 3:23 PMby Game_mil,I wish Apple really did something about this. Tomorrow I am supposed to get a call from a customer relations rep. I really hope she gives me good know. If they dare tell me this is an isolated call I swear I'll go berserk lol. Please Apple these are your fans and customers here. Treat them nice and as I said before. Don't delete more posts. It's childish.
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Dec 1, 2013 4:57 PMby carl wolf,"I've seen no indication that this is the case - Apple rarely replaces individual components on a logic board, they consider it a single part."
Then, you believe that all MLBs are thrown away after they are removed. That's simply not the case. At the service depot, the boards are replaced as a single module. The removed logic boards are returned to the manufacturer and then, using specialized equipment, the board is inspected, analyzed, repaired, and retested. Following that, the boards are then sent to service stock.
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Dec 2, 2013 12:59 AMby dadro,After the first issues (screen distortion, blue screens, grey screens at boot) occured and spending countless hours trying reboot the computer to complete a backup two weeks ago, it seemed as if the issue dissapeared by itself and I was able to use my 2011 Macbook Pro as usual (with graphic switching, which I kept an eye on via gfxcard), until last night:
I left my 2011 macbook pro connected to the power adapter, on the desk (a cool flat surface) after some light use, with the display asleep (via hot corner) and nothing relavent processing in the background, so I assume the computer went to sleep shortly thereafter. To my surprise, this morning I found my MBP with the dreaded blue screen with vertical lines, the fans at full blast and the case very hot in the area above the F3/F4 keys (top and bottom case). After it cooled down, I was able to log in again and I am currently writing on my MBP, which is (again) working as if nothing happened.
Since this is my work computer and I cannot afford to have this issue occur mid workday, I guess I am faced with only two alternatives: replace the logicboard and *hope* I do not get another faulty logicboard or just move to a windows machine and wait for Apple to recognize the issue and offer proper resolution. Honestly, after reading all the agravation many of you went through, for once I'm more inclined to move to a windows machine and just keep using my wife's MB Air at home, for the few apps I need to.
So dissapointed.
Message was edited by: dadro
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Dec 2, 2013 7:21 AMby Line15,Joined the club 2 days ago. After 2 years of use, my Macbook 15" 2011 with AMD 6750 is a brick now. The issue suddenly occurred when I open a website and since then i am having difficulty to boot up my computer (both for Lion and Win 7 bootcamp). In rare occassion where i was able to boot up, the screen will be splited and freeze if i run a simple game or open youtube.
Started from yesterday, my Macbook cannot be boot at all. I went to Apple Store and they will charge $800 to replace the logic board. I did some search for my Macbook model and found this forum. There is no way now that I will pay $800 for a known issue.
It's unbelievable that my sister Macbook 2006 is still working at the moment but mine is already retired after 2 year.
I don't think i will buy any Mac computer in the future except if Apple can provide solution for this issue.
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Dec 2, 2013 8:31 AMby dawson203,Line15 wrote:
Joined the club 2 days ago. After 2 years of use, my Macbook 15" 2011 with AMD 6750 is a brick now. The issue suddenly occurred when I open a website and since then i am having difficulty to boot up my computer (both for Lion and Win 7 bootcamp). In rare occassion where i was able to boot up, the screen will be splited and freeze if i run a simple game or open youtube.
Started from yesterday, my Macbook cannot be boot at all. I went to Apple Store and they will charge $800 to replace the logic board. I did some search for my Macbook model and found this forum. There is no way now that I will pay $800 for a known issue.
It's unbelievable that my sister Macbook 2006 is still working at the moment but mine is already retired after 2 year.
I don't think i will buy any Mac computer in the future except if Apple can provide solution for this issue.
Welcome and sorry you had the same issue as us.
Where are you from? I assume you need your Macbook for something important. If so you need to research local computer shop where they can diagnosis and fix your problem at a reasonable price.
We have come to the conclusion that apple will not do a recall program anytime soon but we still need to go on with our lives so it's best to take matter in your own hand.
If all else fails you can still have them fix it for 800
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Dec 2, 2013 9:14 AMby zwolu,Hi,
I have mbp after one repair and it happend again. I'm repairing laptop second time! About 3 months was good and now it fails. I have installed smc fan program with constant min 4900rpm fan and laptop was always overheat! I love OS X but hardware is not good. I spent a lot of money and i'm realy disappointed.
How many times i have to repair it on my own? Apple your turn.
MZ
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Dec 2, 2013 9:21 AMby LociKW,I have some anecdotal information to share. I am a semi-long-term Apple/Mac/iphone owner-user.
I have a 2.2Ghz 2011 MBP i7 with 1GB Radeon 6750. Experienced same issues. I would provide the build date but in fact the unit it with Techpeople/iShop in Bogota, Colombia as I write this. The unit was purchased in April 2011 to give an idea of build date, I have Applecare and will likely end-up with a refurb motherboard. I am trying to insert the request for a new-build motherboard, but its complicated by rules and regs and language barriers.
In November, my symptoms began, and it is crystal-clear that this is a cascading problem, as others have reported. I never got to the black-screen, but in the end I could not get past the grayed-out Apple boot screen. The system would boot, but the screen would be blank white or black with horizontal blue stripes.
I did provide feedback on the Apple link.
I brought my notebook to 3 different Auth. Service Providers in Bogota. Each put it on the test bench and failed to discover the problems. The problems are really only apparent on boot; and it didn't always fail to boot properly. In fact, during the 'cascade' failure, it boots properly more often than not.
I ended up calling Applecare US. I ended up getting my case escalated; talking to a Senior Rep. who had a vague grasp this is not an isolated problem. I knew he could not or would not speak too plainly to me, even if he knew more out of liability issues.
I emailed my Apple Care senior person the Google page. I think that page does more to indicate the problem than 120 pages and discussion.
He opened a case for me with specific instructions that the service provider could bypass the test and simply order a board. Since it is the service provider tassuming the repair cost risk up-front, they ended up doing diagnostics. Funny enough, now that the system won't boot, the hardware failure is obvious.
That is all so far. My fear is I end-up with a refurb board and a repeat of the problems. The only good news is I have 5 months more of Applecare.
I was a 2007 Macbook Pro Nvidia victim, also. That was different from this problem, as it was an Nvidia fab problem. I have some faith that Apple will 'do the right thing'; but that might simply be a crashed unit replacement.
If one assumes that hundreds of thousands of these have been sold; despite our personal agony, we might only be a handful of affected users.
Curiously, the Bogota service tech "Gran Estacion II iShop", second floor, indicated he has seen more than a few 2011 units with these symptoms.
