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  • andrewroazen Level 1 Level 1 (10 points)

    anemo78 wrote:

     

    It would be interesting to see if the affected computers are from a certain batch or if it's more widespread.

     

    I checked my serial number here: http://www.appleserialnumberinfo.com/Desktop/index.php

     

    According to that site, my computer was manufactured in week 24 (June) 2011 and the 17th to be built that week.

    IIRC mine was made in January 2012 (the designation "Late 2011" refers to a production model, not a timespan).

  • patrickfromfranconia Level 1 Level 1 (0 points)

    - MacBook Pro (17-inch, Early 2011) (CTO) -- Week 11 (March) 2011

  • krye Level 1 Level 1 (0 points)

    I took my sister-in-law's 2011 17" MBP into the Apple Store last week after I couldn't fix her problems. It locks up after simple things like launching iPhoto. It also randomly shows bars on the screen at startup, or just hangs at boot.

     

    I installed all the updates, fixed disk permissions, upgraded OS X, ran all the hardware tests, reset the PSU. Everything. I concluded it must be the GPU. I took it to the Apple Store and the Genius put it through a battery of tests. He also concluded it must be a logicboard/GPU failure.

     

    He said I'd have to send it to their repair center and pay $311 to have it fixed.

     

    Apple should be fixing this for free. For $3,000 you'd think the machine would have lasted longer than 2 years of mild usage.

  • jbphotographics Level 1 Level 1 (0 points)

    My story is much the same, though I have not made it into the Genius bar as of yet. My 2011 2.2 was a replacement for a 2010 that had very similar issues. After several trips into the Genius, and a woerdy email to apple pleading for help, they replaced the machine with this 2011 version. It has been basically bulletproof until the Mavericks upgrade. At this point it crashes if I have heavy load on the video, or an external display. Exhibiting many of the same "lines, grey screens, and failed reboot" symptoms that have been explained in the 162 pages of this thread. I guess it may be time for the genius appointment, but after running the apple hardware tests and having it pass I was a little discouraged. It would help if I could prompt the crash with a series of actions to demonstrate at the geniud bar.

  • SierraDragon Level 4 Level 4 (2,695 points)

    krye wrote:

     

    I took my sister-in-law's 2011 17" MBP into the Apple Store last week... He also concluded it must be a logicboard/GPU failure.

     

    He said I'd have to send it to their repair center and pay $311 to have it fixed.

     

    Apple should be fixing this for free. For $3,000 you'd think the machine would have lasted longer than 2 years of mild usage.

     

    Seriously? You think repairs of a 3 year-old-Mac should be free? That is absurd.

     

    I have the same box (Jan 2011 17" i7 with SSD). Both your sister and I elected not to spend $349 on AppleCare, instead _accepting_ the very low risk of problems in years 2 or 3. If a problem does happen IMO $310 for the fix for someone like me who chose no AppleCare  is a BARGAIN.

     

    -Allen

  • MEEUW013 Level 1 Level 1 (0 points)

    I have the same problem.
    Crash after crash and now it's broken.

    swits to grafic card didn't helpt to.

     

    mine is allready broken!

    Goodbye 3000 euro's of 1,5 year using a laptop. and many problems.....apple1.jpg

    apple2.png

    apple3.jpg

  • ccobb123 Level 1 Level 1 (0 points)

    SierraDragon wrote:

     

    krye wrote:

     

    I took my sister-in-law's 2011 17" MBP into the Apple Store last week... He also concluded it must be a logicboard/GPU failure.

     

    He said I'd have to send it to their repair center and pay $311 to have it fixed.

     

    Apple should be fixing this for free. For $3,000 you'd think the machine would have lasted longer than 2 years of mild usage.

     

    Seriously? You think repairs of a 3 year-old-Mac should be free? That is absurd.

     

    I have the same box. Both your sister and I elected not to spend $349 on AppleCare, instead _accepting_ the very low risk of problems in years 2 or 3. If a problem does happen IMO $310 for the fix for someone like me who chose no AppleCare  is a BARGAIN.

     

    -Allen

    You think a mac should only last 3 years? Especially a $3,000 Mac? That is absurd.

  • ccobb123 Level 1 Level 1 (0 points)

    Exact same thing happened to my Early 2011 MBP. I had to get the logic board replaced twice. When it first happened, I recorded a video of it.

    Original Video - More videos at TinyPic

  • Bozomobile Level 1 Level 1 (0 points)

    My late 2011 MBP is a brick now, failed me during mid-2013, 6 months out of warranty.

    I had a program to always make use of my AMD card over the intel graphics, so now that the discrete GPU failed, I just have a black screen on startup and that's it.

  • Ronald Higgins Level 1 Level 1 (10 points)

    Allen,

     

    If the issue was an anomaly, then I would totally agree -- $300ish is a very reasonable price to pay. However, a product design flaw that is affecting thousands of people in exactly the same way should fall under the responsibility of the company. Granted, they don't *have* to treat it like it is their responsibility, but given the price of the machine, how many people are affected, and the effects this could have on the company's reputation, the smart thing to do is for them to stand behind their product.

     

    Applecare cannot be used as a mobster-style protection racket fueled by ticking timebombs planted in a significant percentage of the computers produced in a given cycle. Applecare is designed for the anomalies and people who cannot do their own basic troubleshooting/repairs (e.g., software issues, hd failures, ram failures, etc.). When I buy some cheap product at a Dollar Store, I know what I am getting into, but when I go to an Apple Store, "buyer beware" should not be in the back of my mind.

  • Valmorion Level 1 Level 1 (0 points)

    ccobb123 wrote:

     

    SierraDragon wrote:

     

    krye wrote:

     

    I took my sister-in-law's 2011 17" MBP into the Apple Store last week... He also concluded it must be a logicboard/GPU failure.

     

    He said I'd have to send it to their repair center and pay $311 to have it fixed.

     

    Apple should be fixing this for free. For $3,000 you'd think the machine would have lasted longer than 2 years of mild usage.

     

    Seriously? You think repairs of a 3 year-old-Mac should be free? That is absurd.

     

    I have the same box. Both your sister and I elected not to spend $349 on AppleCare, instead _accepting_ the very low risk of problems in years 2 or 3. If a problem does happen IMO $310 for the fix for someone like me who chose no AppleCare  is a BARGAIN.

     

    -Allen

    You think a mac should only last 3 years? Especially a $3,000 Mac? That is absurd.

    If the 3 year-old fail because im using it yes, but if is the same fail part for the same model  for so many people, and the same error shows in new logic boards with just a few days or weeks it should be free in my opinion.

     

    Because its not a time issue its a desing fail.

  • IonBlade Level 1 Level 1 (0 points)

    Just wanted to hop on the bandwagon with a "Me too" - had the issue crop up in February of last year, after less than 2 years of use.  Moderate gaming while on the road as a consultant, but always used on a lapboard or a desk, so there should have been plenty of ventilation.  Took it in to the Apple Store and argued that this was a design flaw, but was only offered a logic board replacement for huge money.  Came back and read about depot service, and ended up having to spend $310 + tax to get the logic board replaced under depot service.

     

    (The high heat had also caused the right side of the LCD panel to yellow, and this was noted on the depot ticket, but Apple did not repair this under depot repair).

     

    To have to pay to get a widespread design issue resolved on a laptop for which I paid $2800 is ridiculous, and Apple's inability to own up to this and make things right for those of us experiencing it shows me how much they really care about the customer.  Knowing that they haven't really fixed the core problem means I'm just sitting on another ticking time bomb, which likely won't be eligible for depot service again when it breaks next due to the parts no longer being available; to that end, I've switched over to the Surface line and have had my Macbook Pro sitting in a drawer collecting dust since getting repaired.  I have too much invested in my computer and rely on it too much daily for my income to risk my MBP dying while I'm on the road again.

  • saramwrap Level 1 Level 1 (0 points)

    While there has been an ever-increasing influx of affected users over the past several months, it's also worth noting that there have been posts/threads about this issue dating back to 2012 and even 2011.  So while some may feel that a failure after 3 years is an acceptable risk (I disagree), would you say the same about failure after 2 years? 1 year? 6 months? 

     

    One of the side effects of Apple's disregard for this issue is that the affected computers just keep getting older as we wait for a solution and it's easier to write them off as "old."  But the inherent GPU defect killed some of them when they were much, much too young to write them off.  My MacBook Pro was just past its second birthday when it started having display anomalies.  Now it's almost 3 years old, but that doesn't change the fact that the problems started when it was nearly a year younger. 

  • guaranna Level 1 Level 1 (0 points)

    a flood of recent articles

     

    Mac Rumors Some 2011 MacBook Pros Experiencing GPU Glitches, System Crashes Jan 17

    Apple Insider Owners of 2011 MacBook Pros report critical GPU failures, system crashes Jan 16

    Macworld.fr MacBook Pro 2011 : problème de GPU Jan 17
    Ditital Trends A bunch of early 2011 MacBook Pro owners are running into video and heating problems Jan 17
    Cult of Mac Early 2011 MacBook Pros Are Dropping Like Flies, Heat Issues To Blame Jan 17

    iClarified 2011 MacBook Pros Owners Reporting GPU Issues and System Crashes  Jan 17
    Macnn Graphical corruption manifesting on many 2011 MacBook Pro models Jan 16

    Macg.co Des MacBook Pro 2011 touchés par un vilain problème de GPU Jan 17

    Modmyi 2011 MacBook Pro Owners Report GPU Failures and System Crashes Jan 17