Q: 2011 MacBook Pro and Discrete Graphics Card
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Jan 19, 2014 2:41 AMby Kai B,One more to count in: early 2011 MBP 15". Same serial hardware as all the others in this forum. Apple service wants to replace logicboard on my cost. Why? This is a serial hardware problem from Apple and as you can see in this thread it is not fixed until today. Replacement of the board solves the problem temporarily until the device fails again. We are talking about a 2000 plus USD laptop here and not a cheap non brand device.
When does Apple do the recall? This is a shame for such a company!
APPLE WE NEED YOU TO RECALL THOSE DEVICES !!!
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Jan 19, 2014 2:44 AMby clintonfrombirmingham,When does Apple do the recall? This is a shame for such a company!
APPLE WE NEED YOU TO RECALL THOSE DEVICES !!!
We can only hope that Apple is working on some sort of solution now -> the problem is getting some press coverage but not nearly enough. We need WSJ type coverage. NYT. Apple's not going to do anything, I don't think, until there's more bad PR.
Just my 2¢...
Clinton
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Jan 19, 2014 4:22 AMby Carlo.dg,MacBookPro8,2 early 2011 discrete AMD/ATI gpu failure last June.. 500 € here in Italy to replace the logic board (from Apple Store).
And the point is.. who have bought a 2000€ machine to visit social sites would just never come into trouble..
instead who has bought what "should" be the best on the market, in 2 year of intense use.. have to pay 500 € for a logic board replace.
Really disappointed.
Hope this help.
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Jan 19, 2014 4:51 AMby ciu5781,Buy new machine if old one breaks. That's what grown-up has been doing since personal computer arrived. Kids think company would fix when it breaks but it won't happen after the warranty expires. That's why they limit warranty 1 year and some people pay their money for extended warranty. Manufacturers can't promise their products work after the 1-year usage of individual customers. Thus the one who didn't pay for extended warranty doesn't get benefit of it.
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Jan 19, 2014 5:16 AMby Carlo.dg,That's ok.
Then I should assume, that a 2K € MacBook Pro "Could" (in this case, "do") break after two year of usage.
Well, maybe next time I'll prefer a less expensive high-end manufacturer for my work machine (no kids here), and plan an shorter time upgrade to grown-up.
Regards.
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Jan 19, 2014 7:45 AMby RoscoeBiscayne,With all due respect, I've been an Apple pro user since Mac Classic more than 24 years ago. Mac IIci, Graphite iMac, MacBook Pro 2008 (still running), iMac 2008, iMac 2010, etc. Most these machines have worked flawlessly for years, we'll beyond their warranty periods. Some have failed after warranty expired, curiously enough those failures have ALL been display issues. But, once repaired, they have continued to work for more years.
Apple built their company on reliable, cutting edge, high-performance hardware and software for graphic and video pros- all of us big boys and girls. Until Apple decided to build toys... I don't expect a $600 iToy to last 3 years, your right. But I expect a $3,000 monster machine to live a lot longer, specially when the defect is not the result of user negligence nor normal wear and tear. Please not people here are NOT complaining about paying $310 for repairs - that's a great program which I have used in the past. Most are complaining about paying that, and in some case 3 times or more that amount for a replacement that has been known to fail numerous times thereafter because Apple refuses to acknowledge an evident manufacturing flaw.
Apple HAS recalled failed GPUs on iMacs in the past. It is time they recognize their gaffe on this machine as well.
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Jan 19, 2014 8:06 AMby billaddison,Normally I would agree with you, however in this case we're dealing with a global product defect.
I think there's a fair case to be made for a product recall given the nature of this defect: i.e.
- Very expensive to repair relative to the price of the machine,
- Critical to the running of the machine,
- No permanent solution available, and
- The defect's global reach.
Maybe $3,000 is not a considerable amount of money for some people over a 20 month cyclic period (the time it took from new purchase to product failure in my case). But consider that some customers, particularly in South American countries might have paid upwards of $6,000 for this same machine which is now critically failing due to a defect.
Also consider this hypothetical situation and see if it changes your opinion:
Consider hypothetically you bought a new BMW M3 for $60,000.
The M3 comes with a 4-year factory warranty with the option to extend. BMW has a reputation of producing high-quality cars, you pay a premium for this, and if there are any issues after the 4-year warranty its quite normal to have a car serviced/repaired if required.
Now imagine if just a few months after the 4-year warranty expires, and quite mild use of your car, your engine seizes completely seizes up out of the blue.
You're then quoted half the price of the car to fix the engine, $30,000. You then pay $30,000 to have your car repaired. 3 months later your engine completely seizes up again. The repair is now out of warranty and so BMW asks you to pay another $30,000 to fix it. You then discover you're not alone and that this is actually a worldwide issue and that all BMW M3's have the same faulty engines.
It's the same situation, except in this hypothetical more money is involved. I hope that in this case you can see the ridiculousness of it all and understand the reaction from customers.
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Jan 19, 2014 8:12 AMby wouter4,I had the same problem (friday jan. 17 2013). My screen split suddenly. After that I saw all kinds of artifacts, and I did a hard reset, after that my Mac wouldn't boot anymore. I brought it in for repair. Luckily I had bought insurance together with the laptop that is still valid until end 2014.
