Q: 2011 MacBook Pro and Discrete Graphics Card

Mi caso Nº 56****187:

MacBook Pro 15 Early 2001

Comprado en Apple Reseller de Oviedo (España) en Marzo 2011.

Primeros fallos de pantalla en Noviembre 2013
Primer contacto appelsupport en Enero 2014

Intentos con formatear el HD, Reinstalar OS, Recuperar Datos… Tiempo perdido.

Diagnostico en Servicio Técnico de Apple: Fallo del dispositivo Gráfico.

Propuesta: Cambiar placa. Presupuesto 595€

Apple no acepta responsabilidad.

Mi opinión: Han fallado por envejecimiento las soldaduras del chip.

APPLE DEBE HACER ALGO. QUIEN RECLAMA CONMIGO? EXISTE ALGUNA LISTA? DONDE? GRACIAS

My case No. 56****187:
MacBook Pro 15 Early 2001
Bought at Apple Reseller of Oviedo (Spain) in March 2011.
First screen failures in November 2013
First contact appelsupport January 2014
Attempts to format the HD, reinstall OS, Data Recovery ... Lost time.
Diagnostics Apple Technical Services: Graphic device failure.
Proposal: Change board. Budget € 595
Apple accepts no responsibility.
My opinion: They missed chip aging welds.
APPLE TO DO SOMETHING. DOES A COMPLAINT LIST EXIST? WHERE?

THANKS

<Personal Information Edited By Host>

Hope you´ll be lucky... but this cost is totally unnaceptable.
It´s very clear that there is a big problem with the weld of graphic chip. Are we hundreds? thousands? ...

What is apple waiting for?

I´m waiting for its answer.

Till then, I´m not going to buy my 14th & 15th apple equipment (mac mini & ipad air) and I´m not paying 30% price to fix the problem.

Another?

Me.

Another? Hundreds? Thousands?....

What are they waiting for?

I'm afraid my 2nd logic board just went bad again. Was freezing with "GPU Hang" message and then wouldn't boot again up to the login screen several times, just ramping up the fans and stay there.

I just got my late 2011 15" MBP back from servicing, luckily I am still on Applecare for another year. They replaced my logicboard, which took about 4 days, the quoted cost would've been ~$500 USD. Not sure if they gave me a new or refurbished one. They also said it ran very slow when they tested it so they reinstalled the operating system. 

It's fine for now, but I'm trying to be more cautious of my usage now (no external monitor, no sleeping the computer overnight). I'm wondering if it's pointless, as many have said that the logicboard failure may come back after replacement. I would hate for that to happen when I'm out of Applecare. Wish Apple would do something about this. Now I'm just backing up my files almost everyday out of paranoia it will fail at any moment.

In my opinion you should use your laptop normally, exactly as you used to do when your 1st logic board was still working fine. You're going to be under apple care for 1 more year, if your new logic board is destined to fail, the earlier the better! If it's not destined to fail, it will just work fine.

Another one Here... :-(

My MBP late 2011 has this GPU issue. This is my second apple computer and if there is no action from apple, it will be my last. When I spend 2K€ for a laptop, I expect from it more than 2 years and 1 months of proper functioning.

Hi All, I just wanted to add my voice to the discussion. Sadly a couple of days ago my early 2011 Macbook Pro stated showing sings of graphic card problems as described 1000 times in this forum. Obviously it has to do with heat so I will try to keep my computer cool and hope for the best. NB: Apple should really do a recall for these computers!

Good luck

H

Apple will not do anything, and waiting for them or someone else to do anything, will bear no fruit.

The only person who can pressure Apple into acting is a judge. I walked out and have been discouraging everyone who asks for my advice, since I can't pursue the legal route.

It would be far more beneficial if someone (anyone) hires a lawyer instead of coming here and posting "me too. I hope Apple does something"

It would be far more beneficial if someone (anyone) hires a lawyer instead of coming here and posting "me too. I hope Apple does something"

I would. Unfortunately here in Europe there's nothing one could bringt Apple to court for. What they're doing is legally right, so the only way to get them move is to spread the word that the product quality and service are far out of sync with the pricing. However the longer it takes for Apple to recognize that they might have a huge reputation problem at hand the lower the chance they will actually mitigate that since the damage is already done...

Same here that my late 2011 MBP which is only 23 mths old not able to bopt up normally and just hang either after apple logo screen or if use recovery partition, will go to blue screen with vertical black line. The select boot disk shortcut key not working same with command +R. It really ****** me off when recall back the time I was advised during decision making time that the apple store salesman mentioned that the apple laptop more durable than other laptop but seems it suffer from this manufacturing faulty! Please do recall program ASAP as your reputation damage will cost you much more money than to initiate the recall program!

Hi!

I have a MBP early 2011 with a quad core i7 2.2 and a graphic discrete AMD card (radeon hd 6750m).

The mac does not start and stop on a white screen after the apple. Occasionally this white screen is replaced by a black screen or a blue screen with lines also when I try to launch it in safe mkde. When the mac starts normally, before the appearance of the login screen you can see a strong image noise that it reappears when it is put under stress the GPU. Sometimes the computer freezes completely even under conditions of normal use despite having been installed gfxCardStatus and with whom is daily except the discrete card.

WELLCOME :-(

The mac does not start and stop on a white screen after the apple. Occasionally this white screen is replaced by a black screen or a blue screen with lines also when I try to launch it in safe mkde. When the mac starts normally, before the appearance of the login screen you can see a strong image noise that it reappears when it is put under stress the GPU. Sometimes the computer freezes completely even under conditions of normal use despite having been installed gfxCardStatus and with whom is daily except the discrete card.

Welcome to the club.

Now that I have the problem again and now how to manage it a bit better I can actually dig a bit into it.

You might want to try:

gzcat /var/log/system.log.*.gz | grep -C12 "GPU hang"

This will check your saved old logs for all occurences of nasty error messages usually related to this problem. This will only reach one week back but better than nothing.

You might want to note down the first occurence of:

Feb 23 01:12:36 xena kernel[0]: GPU Hang State = 0x00000000

Feb 23 01:12:36 xena kernel[0]: GPU hang:

Feb 23 01:12:36 xena kernel[0]: Trying restart GPU ...

And this:

Feb 23 09:46:20 xena kernel[0]: GPU Hang State = 0x00000000

Feb 23 09:46:20 xena kernel[0]: GPU hang:

Feb 23 09:46:20 xena kernel[0]: Trying restart GPU ...

Feb 23 09:46:20 xena kernel[0]: AMDTurksGraphicsAccelerator: bad busy count (255,1)

Feb 23 09:46:20 xena kernel[0]: Backtrace 0xffffff800068dec2 0xffffff800068dcb6 0xffffff7f82176a63 0xffffff7f821564a5 0xffffff7f8215da57 0xffffff7f8216230d 0xffffff7f821b86f4

Feb 23 09:46:20 xena kernel[0]: Kernel Extensions in backtrace:

Feb 23 09:46:20 xena kernel[0]: com.apple.iokit.IOAcceleratorFamily(98.7.1)[024BF8EC-2925-3C4B-ADBB-CFE36F7D41C 5]@0xffffff7fa514e000->0xffffff7fa51a6fff

Feb 23 09:46:20 xena kernel[0]: dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fa38ce000

Feb 23 09:46:20 xena kernel[0]: dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7fa41b4000

Feb 23 09:46:20 xena kernel[0]: com.apple.AMDRadeonX3000(1.1.4)[4333F950-8969-31AB-93E2-DF7D2DE76A9F]@0xffffff7 fa51b3000->0xffffff7fa5553fff

Feb 23 09:46:20 xena kernel[0]: dependency: com.apple.iokit.IOAcceleratorFamily(98.7.1)[024BF8EC-2925-3C4B-ADBB-CFE36F7D41C 5]@0xffffff7fa514e000

Feb 23 09:46:20 xena kernel[0]: dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fa38ce000

Feb 23 09:46:20 xena kernel[0]: dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7fa41b4000

Funny enough, this way I found out today that Apple actually tries to keep track of GPU restarts, there's a directory called "/private/var/db/GPURestartReporter" -- I wonder what that is for if there's no problem with GPUs...

same issue here