Unbelievable! After reading the 26 pages in this discussion I know exactly the current value of my $3,700+ investment in an early 2011 MBP, adding 4 gigs of RAM, some Apple Music Production Apps and associated Apogee external recording hardware. Add to that the precious time I have wasted since early spring trying to understand and fix what I thought surely were patchable software glitches that have been increasingly disrupting, stopping and worse, losing recordings completely due to computer freezes. Then consider the goodly amount of hours spent over the past two years studying digital recording techniques, learning to operate various recording programs, external hardware and it's associated software with intentions and standing requests from several respected, local/regional to at least co-produce and assist in arranging some of their most recent material as soon as felt technically competent to begin. The well marketed promise of Apple quality, serviceability, reliability, compatibility with other well regarded digital audio device manufacturers, digital audio recording software developers and the personal assurances of a sales associate representing the Apple brand convinced me to make their products the heart of my small, but professional audio recording service.
I declined, and still would, any additional Apple Extended Care at the time I acquired my Macbook.The purchase of "extended warranties" for any product is acknowledged in any credible opinion article as the biggest scam currently legal in United States business canon. I certainly remember my hearty share of loot from adding a nicely printed, intentionally legal looking document to nearly every item I sold back in my retail electronics days. Behind closed doors sales professionals are taught exactly how to entice the customer into accepting the additional "benefit", as it were, and it's associated cost as though the retailer lost money on warranty's they were not obliged to extend at any cost, offered solely for the customer's benefit and peace of mind. A careful reading of these documents reveals the exceptions, exclusions and numerous conditions that nullify what is practically just a piece of paper that cost no more high end stationary. In those days I got half the price of each extended warranty sold, in cash, at the end of each day as a special incentive. The retailer got the other half, sharing some unknown percentage of that with the manufacturer. The negligible cost of printing was born somewhere, but the actual cost of honored extended warranties was born by the consumer's obligation to pay certain fees, prorated portions for major repairs, etc.
I'm absolutely certain Apple is responsible for selling me a defective item and worse, not advising me of known potential issues with the product. Considering I've been trying to get roughly a thirteen dollar credit for an unintentional iTunes purchase double billed twenty months ago, I am not anticipating They say I purchased it once for thirteen bucks and they did indeed refund a single download purchase, but a second purchase of the same item, two minutes after the purchase of the first exists in my history and quick addition and subtraction of downloads I've purchased and are on my computer and the exact amount I've deposited via iTunes gift cards clearly shows the thirteen dollar discrepancy.
I won't hold my breath expecting any major company in this country to acknowledge any fault, liability, oversight or just plain, perfectly obvious, glaring stupidity on their part, much less for Apple to own up to this bungled mess. They will protect their perceived reputation at the price of their actual reputation in the name of the hype that sells outrageously expensive, highly profitable phones and tablets to the fashion conscientious, hyper-text messaging, facetiming, media consuming, instagraming culture. They obviously don't need those who purchase these products for serious production use anymore.
I am sad and sick about the whole thing, but my G-5 is still a fully functioning beast of technology that I am proud to own. Incidentally, I pulled my 2006 Compaq Presario out of the box, under the bed the past two years and it still works! This irony is not lost on me.
Enough griping and pontificating here...time to file the official complaint, footnotes, references, technical observations and all.
Thanks so much to everyone who posted their issues here. Even in my bitter disappointment, it's the first time in months I haven't felt vexed and perplexed about the Gremlins in this here thing and that is a great relief.