Q: 2011 MacBook Pro and Discrete Graphics Card
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Apr 15, 2014 4:09 AMby andreafromaosta,Yesterday I had an appointment with the genius bar, and after their confirmation by the presence of several case studies the only solution that was proposed to me concerned the replacement of the logic board at a cost of € 500. after insisting and discussed a bit, the "genius" took over my case talking to the store manager who reassured me offering me 90 days warranty repair, but subject to change dependent on the point of sale motherboard should arise the same problem within a reasonable time, even more than 6 months.
also I was told that the replacement is not necessarily with refurbished logic boards, but depends on the stock entrusted to the store.
at this point is to valutate that it is appropriate to make a replacement or if can be sufficient taking a reball of the gpu. if this was sufficient surely from a economic point of view it would be convenient
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Apr 15, 2014 5:16 AMby Bodhitawa,It doesn't worth to pay €500 for 90 days warranty. I had the same doubt and as someone wrote in this forum, Apple is using refurbished logic boards not new. Why do they offer this budget? It's easy. They are going to use your broken logic board in another order. If your logic board hasn't way to repair it, the budget rise to €700 or more. Another customer I contacted here in Spain with he told me his own experience. Apple is pull off a good deal with their own mistakes..!!. So even if Apple run a repair programme, I will not trust them. I found a company which do the reballing and repair the Logic Board for €190 plus taxes here in Spain. They offered me 1year warranty. I'm so sorry Apple guys, but you have lost a customer who never will back. Apple you are losing the loyalty of thousands of your customers but if you don't mind, I don't mind neither what you can offer or create in the future. Customers who spent more than $2500 in your laptops, they deserve another treatment.
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Apr 15, 2014 5:39 AMby alessiodd,Andrea, shelling out 500€ for a 90 day warranty and all the connected hassles doesn't make sense to me. In fact, being in your situation, I chose to go for the reballing. If you read back some pages you'll find people having the same issues with the replaced logic board over and over. Going back and forth from the Apple store for a whole logic board swap afther another is enough to make me decide for the reballing.
If you decide so, keep in mind that in case of a serious (brand new boards, chips and solder) Apple Quality Program for your Mac, a reballed logic board could be singled out and perhaps denied of any warranty.
As for the reliability, I'll let you know when my Mac comes back.
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Apr 15, 2014 8:23 AMby skimnc,I'm aware the $310 flat-rate repair is standard for out-of-warranty machines, but it's a much better offer than what I would pay at an Apple store. What I don't understand is why it isn't offered when you go into an Apple store. I.e. why do they not give you this offer rather than tell you it's going to cost $1k to replace your logic board?
I'm mostly hoping to stress test my machine and get it to fail again within the warranty period. From what others have posted, if you're able to get multiple failures they'll replace your machine. Maybe I'm being overly optimistic but this is the best option I see at the moment aside from a 3rd party reball.
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Apr 15, 2014 9:01 AMby paigoomein,The first thing they offered me at the Apple Store (once they saw the distorted display without even doing any tests) is the $310 flat rate repairs since they were sure it was an issue with the GPU/MLB, which they said would cost at least $500 to replace at the store. They saw based on the serial number of my machine (provided when I made the appointment) that I was no longer under warranty (since I didn't purchase Apple Care) and said this was the standard option for out-of-warranty machines.
I do find it odd that they did not offer or even mention the $310 option for you at the Apple Store.
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Apr 15, 2014 10:20 AMby ckleinastro,gdjgarcia wrote:
I really hate to burst your bubble my friend. Apple has you drinking the KoolAid! You can go back to very early in the thread and read of people getting excited because after an email to Cook they received a call from his office. Nothing has happened. I can tell you what they are going to tell you on Tuesday. They have already done this to dozens of people and it's hundreds of pages later. Sorry.
Yep, Corporate Executive Relations got back to me and confimred it was the graphics card and offered me the flat-rate repair. I can't be without my laptop (even if it's hobbled to integrated-only graphics) right now, so I have to delay the repair for at least a month. $300 for repair is not terrible, but this is clearly happening to lots of us all with the same problem, and the repair is only warrantied for 3 months. I wonder of much of this apathy on Apple's part has to do with the shrinking importance of Macintosh computers to the company's bottom line and overall business plan (iPhone and iPad revnue now dwarfs Mac revenue).
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by clintonfrombirmingham,Apr 15, 2014 1:42 PM
clintonfrombirmingham
Apr 15, 2014 1:42 PM
in response to Nishanth92
Level 7
(30,009 points)
Mac OS XThis problem is relates to all problems in all countries - wherever Apple ships.
I sould seem to be that you have UK laws that switch your 'one-year' warranty into a six-year warrant. If you'e having the same symptoms as the rest of us, take your machine in and don't worry about it being purchased in the States.
Good luck,
Clinton
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Apr 15, 2014 2:42 PMby ecualumnus,Someone from Tim Cook's office called and said there's a lot of people complaining online but Apple is NOT seeing any large number of customers with this issue. He said most of these people complaining aren't even having hardware issues but just jumping online to complain and vent. I was welcomed to take my computer to the local Apple store and have it diagnosed and if indeed a hardware issue, I am equally welcome to pay for it. Completely underwhelmed by the response.
